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Added 2 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.
Added 2 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
Assent empowers manufacturers and distributors with the intelligence to build sustainable products, meet global compliance requirements and drive better business outcomes.
Added 47 mins ago
(CAN) Customer Service Manager PT
Walmart Canada
Salmon Arm, BC
$15 CAD / hour
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 47 mins ago
Customer Service Manager
Walmart Canada
Oshawa, ON
$15 CAD / hour
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 47 mins ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Repentigny, QC
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 47 mins ago
(CAN) Merchant
Walmart Canada
Mississauga, ON
Full-time
The role supports the implementation of business solutions by building relationships with key stakeholders, determining necessary processes and practices, and adapting to organizational…
Added 47 mins ago
Reporting & Analysis Manager (Financial Services)
Leons Furniture Limited
Edmonton, AB
Full-time
…are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation,…
Added 1 hour ago
Associate
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Vancouver, BC
Full-time
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Added 2 hours ago
Associate
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Vancouver, BC
Full-time
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Added 2 hours ago
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Added 3 hours ago
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Toronto, ON
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Play a key role in brand planning, creative development, and on-strategy initiatives
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Associate Director, SEO (Mat leave Contract)
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Contract
We are seeking an experienced and strategic associate SEO director to join our Digital Media team at Innocean on a 18 month full-time contract, covering a maternity leave. This role owns…
Added 6 hours ago
(CAN) General Merchandise Department Manager
Walmart Canada
Yellowknife, NT
Full-time
Position Summary...The General Merchandise Department Manager at Walmart plays a key leadership role in delivering a great customer experience by keeping the sales floor stocked, organized,…
Added 6 hours ago
(CAN) Gérant du service à la clientèle
Walmart Canada
Sainte-Agathe-des-Monts, QC
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 6 hours ago
Customer Service Manager - FULL TIME
Walmart Canada
Amherst, NS
$15 CAD / hour
Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 7 hours ago
Account Manager - Retail
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Toronto, ON
$20 to $30 USD / hour
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Our client is seeking a Retailer Account Associate to join a growing Retail Success team focused on supporting and strengthening relationships with retail partners. This role serves as a…
Added 7 hours ago
Full Time Retail Associate (Optical): Abbotsford, BC
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…privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical…
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Part-time
Performance at a high standard and consistently meets/exceeds all Key Performance Indicator (KPI) expectations.
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Day 1 Coverage: Employer-paid comprehensive benefits, including dental, prescription drug, vision, paramedical coverage, and a $1,000 annual Health Spending Account.
Added 19 hours ago
Associate, Hybrid Retail
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Performance at a high standard and consistently meets/exceeds all Key Performance Indicator (KPI) expectations.
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Full-Time Retail Associate (Optical): Calgary, AB
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…privately owned since day one. Today, we are a $7.8 billion global business with over 45,000 colleagues across more than 2,700 retail optical…
Added 23 hours ago
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The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and…
Added 23 hours ago
Pro Account Sales Associate Full Time - 7226 Parry Sound
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Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
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Associé(e) au Comptoir entrepreneur (Temps plein)
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Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
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Senior Accounts Payable Associate
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We are seeking a detail-oriented Sr. Accounts Payable (A/P) Associate to join our Finance team at our Head Office in Abbotsford, BC. In this role, you will support the full cycle of…

Walmart Canada

Customer Service Manager - FULL TIME

Amherst, NS, Canada

Pay: $15 CAD / hour
Job type: Full-time
Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What You'll Do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness

Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support

Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations

Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development

Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance

Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support

Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls

Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs And Initiatives

Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment

Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts

Your contributions are recognized and valued.

Career Growth Opportunities

Build your skills and advance your career with us.

Meaningful Impact

Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.70.

‎

Le taux horaire minimum pour ce poste débute à 17.70.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

46 ROBERT ANGUS DR, AMHERST, NS B4H 4R7, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide excellent customer service, maintain efficient register coverage, and support customers and associates. Train associates, oversee transactions and cash controls, promote company programs, and ensure safety, emergency, and loss-prevention procedures are followed.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirements are specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to stand for extended periods, perform repetitive tasks, and lift up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Conflict Resolution
Cash Management
Register Auditing
Transaction Oversight
Loss Prevention
Emergency Readiness
Safety Compliance
Scheduling And Break Coordination
Scanning Accuracy
Operational Compliance
Customer Loyalty

Benefits

Career Growth Opportunities
Recognition And Appreciation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Coverage
Register Operations
Cash Management
Register Audits
Purchase Transactions
Returns And Exchanges
Scanning Accuracy
Associate Training
Company Programs
Customer Loyalty
Loss Prevention
Electronic Article Surveillance
Emergency Procedures
Safety Compliance
Theft Prevention
Credit Card Services
Protection Plans
Discount Programs
Charity Initiatives
Inventory Recovery
Store Standards
Shift Flexibility

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