Manager, Supply Chain Management (Returns Performance)

Position Summary...This position is responsible for managing the end-to-end supply chain processes, including demand planning, inventory control, and logistics operations to ensure optimal flow of goods and efficient fulfillment.

What You'll Do...

The Manager, Supply Chain Management creates and validates demand plans for products, ensuring collaboration with leadership roles across logistics, transportation, replenishment, merchandising, and store operations. This role involves strategic alignment of processes and work to ensure a smooth flow of goods into and out of distribution centers and stores.

Strong communication skills are essential to incorporate business intelligence into an optimized demand plan, which forms the core of operational planning. ranslate performance analysis into prioritized recovery and cost-reduction actions by operational leaders (decision impact, not reporting alone)The role may also involve maintaining planning processes and feedback loops to translate demand plans into labor planning at distribution centers, ensuring cost-effective inventory flow.

The position requires detailed knowledge of operations, systems, and infrastructure to identify and mitigate risks, make cost-saving recommendations, and develop strategic frameworks for long-term planning. Own the returns performance-management and KPI-governance framework as the single source of truth for E2E returns reporting across all channels and KPI's. The role also includes leading daily forecasting requirements, flow planning, and supply chain initiatives across various functions, ensuring effective project management and communication.

Additionally, the Manager, Supply Chain Management explores new efficiencies and system enhancements to reduce costs and improve service. Act as the analytics and financial liaison between E2E returns, Finance, and Accounting for cost, revenue and expense management. Building strong relationships with global business partners and stakeholders is essential for driving sustainable supply chain solutions and ensuring on-time, cost-competitive, and compliant operations.

Qualifications

• Advanced Data Analytics & Business Intelligence: Demonstrated experience in data analytics, KPI development, performance reporting, and dashboard automation, with proficiency in tools such as Power BI, SQL, Excel, or equivalent platforms to translate complex data into actionable business insights.
• Financial Acumen & Performance Management: Strong understanding of financial reporting, cost modeling, forecasting, and P&L performance, with demonstrated ability to identify cost-reduction opportunities, validate financial results, and measure recovery against established targets.
• Supply Chain, Returns or Retail Operations Experience: Experience in supply chain, reverse logistics, retail operations, or returns management, with an understanding of operational processes, inventory flows, recovery optimization, and performance measurement across multiple business channels.
• Strategic Problem-Solving & Continuous Improvement: Proven ability to identify performance gaps, investigate root causes, develop scalable solutions, and translate analytical findings into measurable operational improvements, cost savings, and revenue opportunities.
• Cross-Functional Leadership & Stakeholder Influence: Demonstrated ability to collaborate with Finance, Technology, Operations, and external partners, influence decisions without direct authority, establish performance governance, and drive accountability for business outcomes.
  
  

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.

Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

The pay range for this position is $91,900.00 - $126,390.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91,900.00 à 126,390.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

Ecommerce 8512, 1940 Argentia Rd Mississauga, ON L5N 1P9, Canada

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