Jobs in Canada

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Added 14 days ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 14 days ago
SM
Associate Director Stewardship & Donor Relations
St. Michael's Hospital
Toronto, ON
- Full-time
Reporting to the Director, Stewardship & Donor Relations, the Associate Director is the senior leader responsible for translating stewardship strategy into coordinated, high-quality…
Added 14 days ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Serve as a trusted advisor and thought leader to executive and senior leaders on organizational culture, effectiveness, talent management, and learning and development.
Added 14 days ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Halifax, NS
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 14 days ago
TM
Asst Contr & Sr Mgr Acct&Repo
Toronto Metropolitan University
Toronto, ON
- Full-time
…accounting and financial reporting; external audits; treasury, debt management and investing services; procurement, payables, shipping and receiving; research and special project accounting…
Added 14 days ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
As a key senior resource, you will also serve as Project Director, Project Manager or Senior Advisor on multi-modal planning assignments, environmental assessments, secondary plans, transit…
Added 15 days ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
We are seeking an Associate, Advisory to be the operational owner of enterprise client accounts. This is the person who runs an account every day: coordinating everything moving through it,…
Added 15 days ago
W
Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter…
Added 15 days ago
Associate Research Director
Reach3 Insights
Toronto, ON
Reach3 Insights – Associate Research Director
Added 15 days ago
RO
L.R. Wilson Curator of Canadian Art & Culture
Royal Ontario Museum
Toronto, ON
- Full-time
…curatorial careers and is open to appointments ranging from Associate Curator to Senior Curator, depending on qualifications, experience, and demonstrated contributions to the…
Added 15 days ago
RO
L.R. Wilson Curator of Canadian Art & Culture
Royal Ontario Museum
Toronto, ON
- $78,047 to $166,647 CAD / year
- Full-time
…curatorial careers and is open to appointments ranging from Associate Curator to Senior Curator, depending on qualifications, experience, and demonstrated contributions to the…
Added 15 days ago
WC
Senior Manager, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus…
Added 15 days ago
MC
Associate Director, Assessment Operations
Medical Council of Canada
Ottawa, ON
- $130,000 to $156,000 CAD / year
- Full-time
As Associate Director, Assessment Operations, you’ll provide senior operational leadership and cross-functional integration across the Medical Council of Canada’s (MCC) examination programs…
Added 15 days ago
NA
Director, Organizational Development Services
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Serve as a trusted advisor and thought leader to executive and senior leaders on organizational culture, effectiveness, talent management, and learning and development.
Added 15 days ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve…
Added 15 days ago
C
Senior Client Engagement Associate
CIBC
Thunder Bay, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 15 days ago
M
National Sales Leadership Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
2+ years of related administrative assistant experience, some project management experience preferred.
Added 15 days ago
BH
Technician Mechanic II
Baker Hughes
Fort McMurray, AB
- Full-time
Applicants must reside in Canada and be legally authorized to work in Canada Full-Time
Added 15 days ago
H
Branch Manager II
Hertz
Calgary, AB
- Full-time
To be considered as an eligible internal candidate, employees must currently hold a Senior Operations Manager, Operations Manager, Branch Manager I, Branch Manager II, or Management…
Added 15 days ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Toronto, ON
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 15 days ago
A
Operational Due Diligence Associate Analyst (New Grad Opportunity)
Albourne
Toronto, ON
- $60,000 to $75,000 CAD / year
- Full-time
Attend ODD meetings with Analysts and Senior Analysts to support the evaluation of assigned alternative investment managers, with a particular focus on analyzing operational risk and…
Added 16 days ago
EY Law - Employment Lawyer, Senior Associate - Vancouver
EY
Vancouver, BC
…navigating the legal intricacies associated with workforce management during restructuring, mergers, acquisitions, and various forms of business transformation and advising on employment…
Added 16 days ago
BB
Engineer, Cloud Operations
Bed Bath & Beyond
Brampton, ON
- Full-time
…providing opportunities to learn and grow under the guidance of senior team members in a fast-paced, evolving…
Added 16 days ago
Senior Accountant-SAP (ECH-ON)
CAA Club Group
Mississauga, ON
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 16 days ago
E
Administrative Assistance, Grid Operations and Transformation
EPCOR
AB · Edmonton, Alberta
- Full-time
Provide administrative support for the ARS CIP and Cyber Security Management System program by coordinating CIP awareness communications (including distributing messages to all authorized…

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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Jobs in Canada