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Added 12 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Toronto, ON
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 12 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Montreal, QC
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 12 mins ago
C
Senior Director, Transaction Management
CBRE
Toronto, ON
- Full-time
…accounts or platform initiatives for the Advisory and Transactions business segment. This client facing role is focused on delivering measurably superior outcomes for our…
Added 12 mins ago
S
Service - Caissier
Sobeys
Montreal, QC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
S
Prepared Foods - Clerk Deli
Sobeys
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
S
Service - Caissier
Sobeys
Montreal, QC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
C
AI Strategist
Cognizant
Toronto, ON
- Full-time
…aligned to the Advisory and Data & AI service lines, connecting business-led AI strategy with architecture, engineering, delivery, governance, adoption, and measurable client…
Added 12 mins ago
SC
Produce - Clerk Sales/Service SW
Safeway Canada
Lethbridge, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
S
Interm Replenishment - Clerk Department Second Grocery
Sobeys
St. John's, NL
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
SC
In Store Bakery - Baker/Apprentice SW
Safeway Canada
Lethbridge, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
SC
Grocery - Clerk Sales/Service SW
Safeway Canada
Lethbridge, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
SC
In Store Bakery - Decorator Cake
Safeway Canada
Lethbridge, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
S
Part-Time Deli Clerk @ Our Broadmead Location
Sobeys
Victoria, BC
- Part-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
GD
Manufacturing Engineering, Assembly
General Dynamics Land Systems–Canada
London, ON
- Full-time
Lead the development and management of Manufacturing Engineering Assembly Bid and Proposal estimates and support the acquisition of new business opportunities
Added 12 mins ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Halifax, NS
- Full-time
…across the region. This role drives results to maximize pharmacy business growth and performance. This role is the corporate resource to Pharmacists and Associates and the store level…
Added 12 mins ago
R
Project Manager - Business Change
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Project Manager - Business Change on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 12 mins ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Additional certification in business intelligence and analytics is strongly desired.
Added 12 mins ago
ZC
Financial Lines Fall Intern/Co-op - Winter 2027
Zurich Canada
Vancouver, BC
- Full-time
…provide support with various projects and tasks to support business initiatives within our Management Liability underwriting team in Financial…
Added 12 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
…enterprise resource planning systems, data warehousing and business intelligence tools, spreadsheets, and…
Added 12 mins ago
S
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys
Saltspring Island, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
…recommendations that support collective bargaining and broader business priorities. This is an opportunity for a collaborative leader who can connect strategy with execution, bring clarity…
Added 12 mins ago
S
Grocery Manager
Sobeys
Mission, BC
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 12 mins ago
SC
In Store Bakery - Decorator Cake
Safeway Canada
Calgary, AB
- Full-time
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its…
Added 12 mins ago
U
Business Systems Analyst
UST
Toronto, ON
- Full-time
The Business Systems Analyst translates business objectives, governance obligations, and user needs into clear, testable requirements, and keeps delivery teams coordinated from requirements…
Added 12 mins ago
Senior Software Developer, Developer Experience (DevX)
Robinhood
Toronto, ON
…careers. The DevX team’s mission is to build and operate the core developer infrastructure at Robinhood. Our team owns and scales the systems that thousands of engineers rely on daily,…

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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