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Added 5 mins ago
AH
Physiotherapist I
Alberta Health Services
Rocky Mountain House, AB
- Part-time
…expected to communicate and collaborate with the interdisciplinary team regarding your clients in the various service areas. In this role you will be supported by the Clinical Lead, Allied…
Added 5 mins ago
AH
Manager - Acute Care/Emergency
Alberta Health Services
Rocky Mountain House, AB
- Full-time
…managing staff performance, managing a unionized sector, promoting team development, teamwork, establishing and maintaining effective working relationships with multidisciplinary teams to…
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
GE
Sous Chef *12-Month Contract*
Grey Eagle Resort & Casino
Calgary, AB
- Contract
…the Executive or Executive Sous Chef, they are responsible to lead, coach, motivate and oversee all staff and aspects of the Food & Beverage – Back of the House departmental operations.…
Added 5 mins ago
GE
Blaze Bar & Grill Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 5 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 5 mins ago
GE
Stage Bar Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
AH
Respiratory Therapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Department. The RRT I is a pivotal member of the health care team, and you will have the opportunity to utilize your excellent clinical, communication and teamwork skills to support optimal…
Added 5 mins ago
GE
Buffet Server Assistant
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Maintain orderly dirty-dish, recycling and garbage areas and communicate service needs to the dishwashing or supervisory team.
Added 5 mins ago
SP
Business Strategy Senior Manager - Canadian Public Sector Experience Services
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
Team LeadershipCoach and develop other Business Strategists and project team members to a consistent, repeatable delivery standard. Serve as a point of escalation and lead team members to…
Added 5 mins ago
AH
Senior Consultant
Alberta Health Services
Grande Prairie, AB
- Temporary
An exciting opportunity exists for an experienced and innovative leader to join the Grande Prairie Regional Hospital team as a Senior Consultant, Transformation. Reporting to the Senior…
Added 5 mins ago
AH
Rural Lead, Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
Alberta Health Services (AHS) seeks a visionary, strategic leader for the role of Rural Lead - Central Corridor. AHS is a nation-leading hospital-based service provider operating 106…
Added 5 mins ago
AH
Coordinator
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…for working as part of the Patient and Family Centred Care team to support the delivery of Patient and Family Centred Care to patients and families at the Stollery Children’s Hospital. The…
Added 5 mins ago
AH
Physiotherapist I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…dedicated Physiotherapist to join our Inpatient Acute Care team. RAH serves over 500,000 patients annually across one-third of Canada’s landmass and is home to specialized programs…
Added 5 mins ago
AH
Occupational Therapist I/Physiotherapist - Hand Therapy
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
JOIN OUR TEAM. Are you a skilled and motivated Occupational or Physical Therapist with a passion for hand therapy? We’re looking for a dedicated individual to join the outpatient Hand…
Added 5 mins ago
SP
Enterprise/Commercial Account Executive – Data Foundation (MuleSoft + Informatica) or Enterprise/Commercial Account Executive - Informatica Specialist
Salesforce Partner Canada
Toronto, ON
- Full-time
Matrix leadership: Exceptional ability to lead and strategize within a matrixed, extended Specialist team structure.
Added 20 mins ago
Sales Development Representative (SDR) - Pharma (all genders)
Schlafender Hase GmbH
L'Île-Perrot, QC
You open the door to new business. As our Sales Development Representative, you identify and engage pharmaceutical companies in North America, qualify their needs and build a strong…
Added 20 mins ago
A
Java Full Stack Lead
Accenture
Mississauga, ON
- Full-time
You will be part of a cross-functional Agile team responsible for designing, developing, deploying, supporting, and enhancing modern web and cloud-native applications. You will contribute…
Added 35 mins ago
BI
Project Manager – Exterminauts
Behaviour Interactive
Montreal, QC
- Contract
Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting…
Added 35 mins ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
The Business Development Representative (BDR) is a critical frontline member of WoodGreen’s Corporate Engagement and Workforce Solutions Team. We are seeking candidates with experience in…
Added 35 mins ago
Surveyor
Lloyds Register
Halifax, NS
…everything we do. We are committed, and continually strive, to lead with our values that empower and enable an inclusive environment conducive to your growth, development and engagement. It…

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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