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Added 14 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Sherwood Park, AB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 14 mins ago
W
produce stocker
Walmart
Woodstock, ON
- Part-time
Added 14 mins ago
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(CAN) Digital Fulfillment Team Lead
Walmart
Montreal, QC
- Full-time
Added 14 mins ago
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Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…
Added 14 mins ago
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Stock Unloader Associate
Walmart
Edmonton, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 14 mins ago
W
(CAN) Produce Stocker
Walmart
North Vancouver, BC
- Part-time
Added 14 mins ago
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(CAN) Stock Unloader Associate
Walmart
Calgary, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 14 mins ago
W
(CAN) Stocking 1 Team Associate
Walmart
Montreal, QC
- Part-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 14 mins ago
TT
Assistant Store Manager Marshalls York Major Village
The TJX Companies, Inc.
Vaughan, ON
- Full-time
Immediate access to our Group Benefits package, including a Health Care Spending Account, Associate & Family Assistance Program, and various well-being resources
Added 29 mins ago
AL
Temporary Warehouse Associate
Advatix LATAM
Mississauga, ON
- Temporary
We are seeking Warehouse Associates to join their rapidly growing team. The Warehouse Associate is responsible for the accurate set-up, picking, packing, and manifesting of materials…
Added 29 mins ago
Specialist, Talent Management
Payments Canada
Ottawa, ON · Toronto, ON
Assist in the logistics, design formatting, coordination and facilitation of talent programs, such as management/leadership development programs, performance management, culture and…
Added 29 mins ago
EP
Part-Time Return-It Associate
Encorp Pacific Canada
Vancouver, BC
- Part-time
Encorp is seeking a dynamic and dedicated individual to join our team as a Part-Time Return-It Associate. This is an excellent opportunity for someone who enjoys working with people, values…
Added 44 mins ago
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Production Associate
DLF - BV
Surrey, BC
- Full-time
DLF Canda is currently recruiting for a Production Associate for our operation located in Surrey.
Added 44 mins ago
DI
Production Control Associate (DMCN Pipeline)
DENSO in North America
Guelph, ON
- Full-time
…responsibilities to this job at any time. By accepting a Production Associate position, you could be re-assigned to another department, shift, or area at any…
Added 44 mins ago
BS
Stock Associate
Browns Shoes
AB · Rocky View, Calgary
- Part-time
Browns Shoes is looking for a passionate and reliable Stock Associate to join our dynamic team!
Added 44 mins ago
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Associate - Administration
RPIA
Toronto, ON
- Full-time
We are currently seeking a full-time permanent Administrative Associate to join our Administration & Solutions team.
Added 44 mins ago
Assistant Store Manager Winners Swift Current
The TJX Companies, Inc.
Swift Current, SK
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 59 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 59 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 59 mins ago
WC
(CAN) Meat Associate
Walmart Canada
Bridgewater, NS
- Full-time
Position Summary...Working as a Meat Associate at Walmart Canada is a great opportunity to grow your skills in a fast‑paced retail environment. In this role, you deliver outstanding…
Added 59 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Bridgewater, NS
- Full-time
Added 59 mins ago
WC
(CAN) Overnight Associate
Walmart Canada
Dauphin, MB
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 59 mins ago
WC
(CAN) Stocking 1 Team Associate
Walmart Canada
Dauphin, MB
- Full-time
…and new merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 59 mins ago
WC
(CAN) Grocery Associate
Walmart Canada
Wainwright, AB
- Full-time
Position Summary...Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent…
Added 59 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Carleton Place, ON
- Full-time
Position Summary...Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you…

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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