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Added 6 mins ago
A
Third Key Holder
Ardene
London, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 6 mins ago
A
Third Key Holder
Ardene
ON · Simcoe, ON
- Full-time
Ability to lead a team in a positive and inclusive manner
Added 6 mins ago
Registered Nurse (Donor Centre Nurse) - Team Lead
Canadian Blood Services
Lethbridge, AB
Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
Added 6 mins ago
CL
Technical Specialist - Inside Sales
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
…responsibility will be to understand customer needs, communicate product capabilities, and offer tailored solutions that meet their requirements. This positions is responsible for driving…
Added 6 mins ago
W
(CAN) Digital Fulfillment Team Lead
Walmart
Montreal, QC
- Full-time
5. Review completed schedules with People Lead.
Added 6 mins ago
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Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter…
Added 6 mins ago
W
(CAN) Health and Beauty Team Lead
Walmart
Summerside, PE
- Full-time
5.Review completed schedules with People Lead.
Added 6 mins ago
LC
Department Manager, HMR
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Truro, NS
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 6 mins ago
LC
Bakery Department Manager
Loblaw Companies Limited
Halifax, NS
- Full-time
Train and develop department associates in customer service, product knowledge, and merchandising
Added 6 mins ago
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Sales Representative - Canada
Slide
Remote, Canada
- $106,000 to $141,000 CAD / year
- Full-time
- Remote
Lead competitive conversations with MSPs using other BCDR vendors, clearly and honestly articulating Slide's advantages in security, performance, simplicity, and pricing.
Added 6 mins ago
PC
Retail Inventory Specialist
Pursuit Collection
Canmore, AB · CAN - Canmore Office (Operations)
- Full-time
Create and update product records, purchase orders, invoices, and other inventory transactions.
Added 6 mins ago
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Retail Buyer
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- Full-time
Lead and support custom product development initiatives from concept through launch.
Added 6 mins ago
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Director, Institutional ETF & Solutions Distribution, GAM
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Calgary, AB · Toronto, ON · FCP
- Full-time
Lead institutional sales efforts with a primary focus on BMO GAM’s ETF platform, positioning ETFs as core building blocks within institutional portfolios.
Added 6 mins ago
Area Manager II, YOW3
Amazon
Ottawa, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 6 mins ago
Area Manager II, YOW3
Amazon
Ottawa, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 6 mins ago
GV
Hardware Development Technical Lead
GE Vernova
Markham, ON
- Full-time
Strategic Oversight: Lead the technical architecture and end-to-end development lifecycle for complex hardware systems, ensuring external partners align with GE Vernova’s rigorous…
Added 6 mins ago
Area Manager II, YYZ7
Amazon
Caledon, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 6 mins ago
Operations Manager, YVR3
Amazon
New Westminster, BC
…join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to…
Added 6 mins ago
Area Manager II
Amazon
Ottawa, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 6 mins ago
Senior Account Manager
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Alongside our consulting practice, we’re product builders: our flagship platform, formsflow.ai, is a low-code solution that simplifies complex form creation, approvals, and workflow…
Added 6 mins ago
MH
Production Supervisor 1st Shift
MAT Holdings, Inc
Ingersoll, ON
- Full-time
…worker manages the production operation and works to ensure product quality while achieving production…
Added 6 mins ago
A
Supply Chain Analytics & Planner
Accenture
Toronto, ON
- Full-time
Partner with Sourcing to ensure product catalogs/price lists & lead times are accurate.
Added 6 mins ago
PV
Category Manager - Hardlines
Pet Valu
Markham, ON
- Full-time
Lead new product introductions, product lifecycle management, assortment optimization, and exit strategies for underperforming products.
Added 6 mins ago
VC
The North Face: Seasonal Sales Associate (Late Shift) - McArthur Glen Designer Center
VF Corporation
Richmond, BC
- $19.25 to $20.79 CAD / hour
- Part-time
At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe…
Added 6 mins ago
TN
The North Face: Seasonal Sales Associate (Late Shift) - McArthur Glen Designer Center
The North Face
Richmond, BC
- $19.25 to $20.79 CAD / hour
- Part-time
At The North Face we dare to lead the world forward through Exploration. We were born to Explore, Disrupt and to Lead. We were born to Love Wild Places and to Spark Curiosity. We believe…

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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