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Added 44 mins ago
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Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
…judgement, assessment skills, and patient relationships to support people living with or at risk of tuberculosis. This role is well suited to a nurse who values continuity of care, patient…
Added 44 mins ago
S
Registered Nurse, TB Clinics, Clinical Prevention Services - BC Centre for Disease Control
Sanya’k̓ula
Vancouver, BC
- Full-time
…judgement, assessment skills, and patient relationships to support people living with or at risk of tuberculosis. This role is well suited to a nurse who values continuity of care, patient…
Added 1 hour ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.5
VON Canada
Sarnia, ON
- $19.61 to $20.84 CAD / hour
- Part-time
…125 years. Focusing on person-centred care, we provide the support people need and want at home and in the community, so they can live healthier, happier lives surrounded by loved…
Added 1 hour ago
FB
Grocery Clerk - Part Time
Food Basics
Listowel, ON
- Part-time
…job boards we use incorporate artificial intelligence (AI) technology to assist in screening, assessing, or selecting applicants for positions. The use of AI helps us efficiently review the…
Added 1 hour ago
V
Service Desk Capability and Incident Manager
Vanderlande
Vancouver, BC
- Full-time
…for the continuous development and optimization of the Global Support Center (GSC) within the Airports domain. The role drives capability management, service and process improvements,…
Added 1 hour ago
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IT Solution Support Engineer
Vanderlande
Vancouver, BC
- Full-time
As IT Solution Support Engineer, you will support, maintain, and continuously improve Vanderlande's mission-critical airport IT environments. You will help ensure the availability,…
Added 1 hour ago
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IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT…
Added 1 hour ago
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IT Service Delivery Manager
Vanderlande
Vancouver, BC
- Full-time
…service delivery activities, guide operational handovers and support efforts, and work across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT…
Added 1 hour ago
V
IT Solution Support Engineer
Vanderlande
Vancouver, BC
- Full-time
As IT Solution Support Engineer, you will support, maintain, and continuously improve Vanderlande's mission-critical airport IT environments. You will help ensure the availability,…
Added 2 hours ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Collingwood, ON
…merchandising, cleanliness standards, receiving, and inventory…
Added 2 hours ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Milton, ON
…merchandising, cleanliness standards, receiving, and inventory…
Added 2 hours ago
1
Production & Logistics Associate
14406329-db1a-417d-bf79-ab24094c6a7a
Cambridge, ON
- $20 to $21 CAD / hour
- Contract
As a Production & Logistics Associate, you'll support both our production and warehouse teams by:
Added 2 hours ago
SR
Operations Manager
STRIVE Recruitment Inc.
Peterborough, ON
- Full-time
…the areas of Accounting & Finance, Corporate Administration, Technology, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500…
Added 2 hours ago
E
Administrative Coordinator - Government
EvertzAV
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 3 hours ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 3 hours ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
Manage any logistics from warehouse, to site or to storage.
Added 3 hours ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
Manage any logistics from warehouse, to site or to storage.
Added 3 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor, investigators,…
Added 3 hours ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
Manage any logistics from warehouse, to site or to storage.
Added 3 hours ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
Manage any logistics from warehouse, to site or to storage.
Added 3 hours ago
A
Spare Parts Specialist
ABB
Mississauga, ON
- Full-time
…to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part…
Added 3 hours ago
Marine Coordinator
Aecon
Fredericton, NB
Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
Added 4 hours ago
MA
INVENTORY/PROCUREMENT OFFICER
Miri Africa
Toronto, ON
- Full-time
Prepare periodic inventory and procurement reports and support inventory valuation and cost-of-production calculations.
Added 4 hours ago
S
Railway Systems Integration Specialist
SYSTRA
Toronto, ON
- Full-time
…system integration within the corridor and provides technical support to the Corridor Technical leads to support integration. This includes integration of Railway Systems and Civil…
Added 4 hours ago
NM
Business Assistant (10-Month Contract)
Newmont Mining Corporation
Vancouver, BC
- $72,700 to $90,900 CAD / year
- Full-time
Coordinate meetings, events, and leadership activities, including logistics, catering, and technology support.

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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