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GF
Sales (Fitness Advisor) - Toronto 137 Yonge Street
GoodLife Fitness
Toronto, ON
- Full-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
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CI
Seasonal Associate
Carters Inc.
Toronto, ON
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
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T
Technicien.ne Comptable / Accounting technician
Turbulent
Montreal, QC
- Full-time
Contribuer à l'amélioration continue des processus et à l'optimisation des outils (ERP / Workday)
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HO
GIS/CAD Technician (Temporary - 12 Months)
Hydro Ottawa
Ottawa, ON
- Full-time
Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.
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TT
Retail Store Associate Part Time Seasonal Winners - Simcoe Mall
The TJX Companies, Inc.
ON
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
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MI
Apprentice - Millwright
Magna International
St. Thomas, ON
- $33.32 to $40.64 CAD / hour
- Full-time
Added 15 mins ago
C
Senior Partner, Learning & Talent Development
Croesus
Laval, QC
- Full-time
…particular, they will leverage the advanced use and optimization of Workday Learning, instructional innovation, and continuous process improvement to deliver a modern, accessible, and…
Added 15 mins ago
W
(CAN) Digital Fulfillment Team Lead
Walmart
Montreal, QC
- Full-time
9. Complete GTA/Workday tasks and supports Management.
Added 15 mins ago
W
(CAN) Merchant (CA)
Walmart
Mississauga, ON
- Full-time
Added 15 mins ago
W
(CAN) Health and Beauty Team Lead
Walmart
Summerside, PE
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 15 mins ago
Student Research Assistant, Materials Circularity (Casual)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 15 mins ago
NA
Director, Employee and Labour Relations
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 15 mins ago
Student Research Assistant, Environmental Monitoring (Casual)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
Applications must be submitted by 11:59pm MST on the day before the posting end date shown above, as Workday automatically closes postings at that time.
Added 15 mins ago
TT
Assistant Store Manager Marshalls York Major Village
The TJX Companies, Inc.
Vaughan, ON
- Full-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 15 mins ago
EC
Material Handler/Delivery Driver
EMCO Corporation
Parksville, BC
- Full-time
At the end of the workday, ensure that the driver’s log is completed
Added 30 mins ago
VR
Maintenance Technician - Vintage
Vivmark Residential
ON · Ontario, Canada
- Full-time
As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members…
Added 30 mins ago
EC
Material Handler/Delivery Driver
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Parksville, BC
- $45,000 to $50,000 CAD / year
- Full-time
At the end of the workday, ensure that the driver’s log is completed
Added 30 mins ago
GF
Customer Service Representative (Motivator) - Airdrie Towerlane Centre
GoodLife Fitness
Airdrie, AB
- Part-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 30 mins ago
Specialist, Talent Management
Payments Canada
Ottawa, ON · Toronto, ON
Added 30 mins ago
GF
GYMVMT Personal Trainer - Edmonton Whitemud
GoodLife Fitness
AB
- Full-time
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when…
Added 45 mins ago
TC
Store Associate Part Time HomeSense - South Surrey
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 45 mins ago
TT
Part-Time Retail Associate - Aberdeen Mall
The TJX Companies, Inc.
Kamloops, BC
- Part-time
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 45 mins ago
Assistant Store Manager Winners Swift Current
The TJX Companies, Inc.
Swift Current, SK
Internal TJX Associates must submit their applications via the Jobs Hub in Workday. Direct applications to this job posting will not be accepted.
Added 1 hour ago
WC
Senior Manager, Program Management
Walmart Canada
Mississauga, ON
- Full-time
Please login to your Workday account and use the Find Jobs report to apply for this job.
Added 1 hour ago
WC
(CAN) Team Leader Operations - Receiving II - Wed-Sat, AFTERNOONS, 6-month Contract
Walmart Canada
Mississauga, ON
- Contract
Please login to your Workday account and use the Find Jobs report to apply for this job.

Walmart Canada

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What You'll Do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts With Integrity

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve Our Customers

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive For Excellence

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead the strategy, performance framework, and continuous improvement of eCommerce customer experience, focusing on NPS and Perfect Order through KPIs, reporting, performance reviews, and root-cause analysis. Coordinate cross-functional partners to assign ownership, implement corrective actions, track results, and develop a longer-term improvement roadmap.

Requirements

The posting specifies only a minimum age of 16 and does not list education, experience, or other role-specific qualifications. The role’s senior-level scope involves performance management, customer experience improvement, strategic planning, and cross-functional leadership.

Skills

Program Management
Performance Management
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
KPI Development
Reporting
Root-Cause Analysis
Continuous Improvement
Strategic Planning
Roadmap Development
Cross-Functional Collaboration
Stakeholder Management
Data Analysis
Customer Insights
Change Management

Visa sponsorship

Not detected in the job text

Keywords

eCommerce
Customer Experience
Net Promoter Score (NPS)
Perfect Order (POR)
Key Performance Indicators (KPIs)
Performance Framework
Performance Reviews
Reporting
Root-Cause Analysis
Customer Pain Points
Operational Gaps
Order Journey
Improvement Plans
Cross-Functional Accountability
Operations
Product
Technology
Supply Chain
Strategic Roadmap
Process Improvement
Customer Satisfaction
Data Analytics
Customer Insights
Continuous Improvement
Walmart

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