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EC
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Walmart

(CAN) Customer Service Desk Associate

Oakville, ON, Canada

The minimum rate of pay for this position starts from $18.10. · Part-time

Apply on walmart.wd504.myworkdayjobs.com About employer

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Job details

Pay: The minimum rate of pay for this position starts from $18.10.
Job type: Part-time
Posting language: English
Posted: Nov 12, 2026

Original job description

Position Summary...

Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and professional customer service, represent Walmart’s values at the front end, and support smooth store operations by following company policies and procedures. As a key point of contact for customers, you help maintain security and accuracy while contributing to a positive and efficient shopping experience. This position is ideal for individuals seeking an engaging role in customer service or retail.

What you'll do...

Refunds and Returns

Follows Company procedures when processing refunds and returns and completes all required forms accurately.

Customer Service Desk Support

Helps customers with refunds, exchanges, questions, and directions in a friendly and professional manner.

Sales Tax and Records

Keeps sales tax‑exempt records accurate and up to date by following Company guidelines.

Claims and Merchandise Handling

Sends damaged merchandise to Claims for processing and checks returned items against refund slips before placing them back on the sales floor.

Scanning and Accuracy

Ensures all items are scanned correctly before being returned to the sales floor to support pricing and inventory accuracy.

Flexibility (Availability/Work Schedule)

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

Potential Challenges in This Role

High Task Volume in a Fast-Paced Environment 

Manages overnight hours effectively and planning accordingly to stay energized and focused.

Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.

Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands 

Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.

Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

Why You’ll Enjoy Working Here 

Energetic, Fast-Paced Environment 

Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts 

Your contributions are recognized and valued.

Career Growth Opportunities 

Build your skills and advance your career with us.

Meaningful Impact 

Take pride in helping customers save money and live better.

 By living these values, we create a supportive workplace where associates can thrive - and we deliver on our promise to help customers Save money. Live better. 

The minimum rate of pay for this position starts from $18.10.

‎

Le taux horaire minimum pour ce poste débute à 18.10.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1455 REBECCA ST, OAKVILLE, ON L6L 1Z9, Canada

Are you currently a Walmart associate?

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

Apply on walmart.wd504.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Desk Associate manages customer refunds, exchanges, and inquiries while maintaining accurate sales tax and inventory records. They also handle damaged merchandise and ensure the service desk area remains organized and efficient.

Requirements

Candidates must be at least 16 years of age and possess the ability to perform physical tasks such as standing for extended periods and lifting up to 50 lbs. Flexibility to work evenings, weekends, and holidays is required to meet business needs.

Skills

Customer service
Cash handling
Refund processing
Inventory accuracy
Merchandise handling
Communication
Attention to detail
Problem solving
Retail operations
Time management

Benefits

Career growth opportunities
Employee appreciation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Refunds
Returns
Inventory Management
Merchandise Handling
Sales Tax
Point of Contact
Store Operations
Stocking
Zoning
Pricing Accuracy
Workday

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Jobs in Canada