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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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J
Manager, Vendor Relations
Jobgether
Canada
- Full-time
We are seeking a strategic and commercially minded Vendor Relations Manager to build strong supplier partnerships and drive revenue and margin growth across a large retail network. In this…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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J
Information Security Program Manager
Jobgether
Canada
- Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Information Security Program Manager based in Canada.
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
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- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kelowna, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Sault Ste. Marie, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Prince George, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kamloops, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vernon, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
North Bay, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Kitchener, ON
- Full-time
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Windsor, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Victoria, BC
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kingston, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Saskatoon, SK
- Full-time
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kitchener, ON
- Full-time
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Vaughan, ON
- Full-time
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Halifax, NS
- Full-time
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KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Regina, SK
- Full-time
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Manager, National CPA Program (12 months secondment)
KPMG Canada
Fredericton, NB
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Walmart

(CAN) Customer Service Manager

Kenora, ON, Canada

The minimum rate of pay for this position starts from $18.90. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $18.90.
Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.90.

‎

Le taux horaire minimum pour ce poste débute à 18.90.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

24 MIIKANA WAY UNIT # 1, KENORA, ON P9N 4J1, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing associate training, cash controls, loss prevention, and maintaining safety standards.

Requirements

Candidates must be at least 16 years of age and possess the ability to work a flexible schedule including evenings, weekends, and holidays. The role requires physical stamina for tasks such as standing for extended periods and lifting up to 50 lbs.

Skills

Leadership
Customer service
Retail operations
Cash management
Conflict resolution
Staff training
Loss prevention
Inventory management
Safety compliance
Transaction oversight
Communication
Problem solving
Time management
Adaptability

Benefits

Career growth opportunities
Employee discount programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Front End Operations
Leadership
Cash Management
Loss Prevention
EAS Systems
Inventory
Safety Procedures
Staff Development
Compliance
Transaction Oversight
Operational Standards
Merchandise Deactivation
Store Standards

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