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Added 1 min ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Mascouche, QC
- Full-time
…fonctionnement de la boutique et t’assurer que ton équipe offre un service à la clientèle remarquable. Lorsque tu remplaceras le ou la gérant.e, tu seras responsable d’atteindre les…
Added 1 min ago
Ops Support Rep Shipment Resolution - Burnaby - Temporary
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The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Added 1 min ago
AR
Hospitality Manager
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Winnipeg, MB · MB-Winnipeg
- Full-time
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Added 1 min ago
BP
Assistant General Manager
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- Full-time
…management of the Front of House team members. The Assistant General Manager is responsible for ensuring that our most important people, our Guests and team members, have an excellent…
Added 1 min ago
HR
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- Full-time
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7
Service Manager
7259b73c-68ed-4ba6-bf41-9557fa90640b
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- Full-time
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Added 1 min ago
CC
Retail Shift Leader
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- $17.95 to $19.5 CAD / hour
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Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 1 min ago
Shopper Insights Client Manager
dunnhumby
Toronto, ON
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts…
Added 1 min ago
Retail Client Manager
dunnhumby
Toronto, ON
dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts…
Added 16 mins ago
A
Area Manager
Avana
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The Area Manager is accountable for the operational, financial, and service performance of an assigned portfolio of approximately 1,000 to 1,500 residential units across multiple…
Added 16 mins ago
NF
Produce Department Manager Full Time Day
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- Full-time
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Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
Added 16 mins ago
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Assistant Store Manager - Metral Place Centre
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Added 16 mins ago
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9 month contract | Assistant Manager, Guest Experience | Orchard Park
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Team Lead (Full time) - Hazeldean Mall
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Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.
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Assistant Store Manager - West Oaks Mall
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Added 16 mins ago
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Safety Manager, Special Projects
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Added 16 mins ago
UO
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Reporting to the Manager, Customer Service and Operations, the position is responsible for planning and executing student excursions and providing customer and clerical support for high…
Added 16 mins ago
QP
Area Manager
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- Full-time
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Added 16 mins ago
LC
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
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Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Walmart

(CAN) Customer Service Manager

New Glasgow, NS, Canada

The minimum rate of pay for this position starts from $17.95. · Part-time

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Job details

Pay: The minimum rate of pay for this position starts from $17.95.
Job type: Part-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.95.

‎

Le taux horaire minimum pour ce poste débute à 17.95.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

713 WESTVILLE RD, NEW GLASGOW, NS B2H 2J6, Canada

Are you currently a Walmart associate?

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for overseeing transactions, managing cash controls, training associates, and maintaining safety and loss prevention standards.

Requirements

Candidates must be at least 16 years of age and possess the ability to perform physical tasks such as standing for extended periods and lifting up to 50 lbs. The role requires flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Skills

Customer service
Leadership
Front-end operations
Cash management
Loss prevention
Associate training
Conflict resolution
Safety compliance
Inventory management
Operational standards
Transaction oversight
Communication
Adaptability
Time management

Benefits

Career growth opportunities
Employee recognition

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Leadership
Front End Operations
Cash Management
Loss Prevention
EAS Systems
Safety Procedures
Inventory
Training
Compliance
Transaction Oversight
Operational Standards
Team Support
Workday

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