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Added 13 mins ago
W
(CAn0 General Merchandise Associate
Walmart
Port Coquitlam, BC
- Part-time
…great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized…
Added 13 mins ago
W
(CAN) Customer Service Desk Associate
Walmart
Kelowna, BC
- Part-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 13 mins ago
W
(CAN) Customer Service Manager
Walmart
Kelowna, BC
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 13 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Victoria, BC
- Full-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 13 mins ago
LC
Produce Clerk Part Time Day
Loblaw Companies Limited
Melfort, SK
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
LC
Grocery Clerk Part Time Day
Loblaw Companies Limited
Regina, SK
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Produce Clerk Part Time Evening
Loblaw Companies Limited
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- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Grocery Clerk Part Time Evening
Loblaw Companies Limited
Grande Prairie, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Part Time Overnight Clerk
Loblaw Companies Limited
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- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Loblaw Companies Limited
Grande Prairie, AB
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
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- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
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Loblaw Companies Limited
Carbonear, NL
- Part-time
Motivated to learn new things and delivering great customer service
Added 13 mins ago
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Produce Assistant Department Manager Full Time Day
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Halifax, NS
- Full-time
…products and deals our team members are there to give excellent customer service and memorable experiences. Our Assistant Department Managers are dedicated people leaders who navigate us to…
Added 13 mins ago
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Épicerie Commis temps partiel jour Embauche feu vert
Loblaw Companies Limited
Pincourt, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 13 mins ago
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Viande Commis temps partiel jour
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Sainte-Marie, QC
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 13 mins ago
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Apparel Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Grocery Clerk Part Time Day
Loblaw Companies Limited
Edmonton, AB
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Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Burlington, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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Grocery Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
London, ON
- Part-time
Provide great customer service by ensuring the store shelves are stocked and by responding to customer needs
Added 13 mins ago
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- Full-time
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Added 13 mins ago
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Store Associate
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…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 27 mins ago
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Added 27 mins ago
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Added 42 mins ago
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Added 57 mins ago
SEASONAL ASSOCIATE
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You listen to customers’ needs to provide exceptional customer service;

Walmart

(CAN) Customer Service Manager

Kelowna, BC, Canada

The minimum rate of pay for this position starts from $19.20. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $19.20.
Job type: Full-time
Posting language: English
Posted: Nov 8, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.20.

‎

Le taux horaire minimum pour ce poste débute à 19.20.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1555 BANKS RD, KELOWNA, BC V1X 7Y8, Canada

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing associate coverage, overseeing transactions, and maintaining safety and loss prevention standards.

Requirements

Candidates must be at least 16 years old and capable of performing physical tasks such as standing for extended periods and lifting up to 50 lbs. The role requires availability for a variety of shifts, including evenings, weekends, and holidays.

Skills

Customer service
Leadership
Front end operations
Cash management
Loss prevention
Associate training
Conflict resolution
Inventory management
Safety compliance
Transaction oversight
Operational standards
Team coordination

Benefits

Career growth opportunities
Employee discount programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Leadership
Front End Operations
Cash Management
Loss Prevention
EAS Systems
Inventory
Safety Procedures
Associate Training
Transaction Oversight
Compliance
Merchandise
Store Standards
Operational Efficiency

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