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Added 21 mins ago
Arbitrations & Disputes Representative
Government of Alberta
AB
You are highly organized, an excellent communicator, resilient to change, and have well-developed project management and change management skills and experience.
Added 36 mins ago
QW
Director, Transitions & Operations
Q Wealth Partners
Toronto, ON
- Full-time
Oversee compliance, engineering, marketing, investment operations, IT support and core portfolio management teams on both ad-hoc and ongoing deliverables throughout the transition process.
Added 36 mins ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
PeopleSoft security, workflow, and tools such as PeopleSoft Update Manager (PUM), Change Assistant, and Data Mover.
Added 36 mins ago
TL
Home Ally - Home Fire Preservation Program
The Link: Youth and Family Supports
Winnipeg, MB
- Full-time
…home whenever possible. Reporting to the Family Preservation Manager, the Home Ally works as part of the Home Fire Family Support Team to provide practical, culturally responsive,…
Added 36 mins ago
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RQ11747 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Project Manager/Leader with extensive experience in managing complex audio-visual, videoconferencing, telecommunications, and Information and Information Technology…
Added 36 mins ago
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RQ11651 – Project Manager/Leader – Senior
S M Software Solutions Inc
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Added 36 mins ago
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Software Engineering Manager - Web Interfaces
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- $170,560 to $185,120 CAD / year
- Full-time
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Added 36 mins ago
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Project Manager / Product Development
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Branch Manager North Vancouver Main
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North Vancouver, BC
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Added 36 mins ago
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Branch Manager
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- Full-time
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Branch Manager (Ladysmith Branch)
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Ladysmith, BC
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Added 51 mins ago
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Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
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IT Internal Auditor
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…of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The…
Added 2 hours ago
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Trade Compliance Program Manager
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Walmart

(CAN) Customer Service Manager FT

Rockland, ON, Canada

The minimum rate of pay for this position starts from $18.90. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $18.90.
Job type: Full-time
Posting language: English
Posted: Oct 17, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $18.90.

‎

Le taux horaire minimum pour ce poste débute à 18.90.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

3001 RICHELIEU ST, ROCKLAND, ON K4K 0B5, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for overseeing transactions, managing cash controls, and training associates on company procedures and safety standards.

Requirements

Candidates must be at least 16 years of age and possess the ability to perform physical tasks such as standing for extended periods and lifting up to 50 lbs. The role requires flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Skills

Customer service
Leadership
Cash management
Loss prevention
Team training
Operational compliance
Conflict resolution
Inventory management
Safety procedures
Transaction oversight

Benefits

Career growth opportunities
Employee recognition

Visa sponsorship

Not detected in the job text

Keywords

Retail
Front end operations
Customer loyalty
EAS systems
Loss prevention
Cash handling
Safety compliance
Inventory
Team leadership
Operational standards
Merchandise deactivation
Store management
Workplace safety
Transaction processing
Associate development

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