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Added 1 hour ago
PF
Traveling Merchandiser
Performance Food Group
Kelowna, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 2 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
MB
restaurant assistant manager
Mary Brown's Chicken
Pasadena, NL
- Full-time
Added 3 hours ago
PM
Retail Assistant Store Manager- Fashion Outlets of Chicago
POP MART
Toronto, ON
- Full-time
…imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects…
Added 4 hours ago
SC
shift supervisor - Store# 04610, METROPOLIS @ METROTOWN-KIOSK
Starbucks Coffee Company
Burnaby, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 4 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 4 hours ago
Valet Attendant - Jim Pattison Lexus Victoria
The Jim Pattison Auto Group
Victoria, BC
This role reports to the Service Manager of the dealership.
Added 5 hours ago
T
Service Technician
Thermon
AB · Edmonton, AB
- Full-time
You will also support the Inside Sales team by helping resolve equipment-related questions, problems, and customer concerns. This is a strong opportunity for someone with mechanical…
Added 6 hours ago
O
restaurant manager
ONroute
Dutton, ON
- Full-time
Added 6 hours ago
MV
restaurant manager
MANOHAR VEGETARIAN BAKERY
Winnipeg, MB
- Full-time
Added 6 hours ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Red Deer, AB
- Contract
Resolves customer issues and refers concerns to management where appropriate.
Added 6 hours ago
WC
(CAN) Health and Beauty Team Associate - Full Time
Walmart Canada
Victoria, BC
- Full-time
Resolves customer issues and refers concerns to management where appropriate.
Added 6 hours ago
SS
Customer Success Manager
Sodales Solutions
Toronto, ON
- Full-time
The Customer Success Manager plays a critical role in driving customer retention, satisfaction, and growth by leveraging data, insights, and cross-functional collaboration. This position is…
Added 7 hours ago
VF
Administrative & Employee Services Coordinator
Vanco Farms Ltd.
Mount Albion, PE
- Full-time
Assist employees, including Temporary Foreign Workers (TFWs), with day-to-day needs and questions, directing HR-related concerns to the Human Resources Manager.
Added 8 hours ago
W
(CAN) Health and Beauty Team Associate
Walmart
Red Deer, AB
- Part-time
3. Resolves customer issues and refers concerns to management where appropriate.
Added 8 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 8 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Communicates issues and concerns to the Manager.
Added 8 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 8 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Communicates issues and concerns to the Manager.
Added 8 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The Advisor also leads the resolution of complex or recurring customer concerns that require coordination across service areas, helping ensure issues are fully understood, appropriately…
Added 9 hours ago
PM
Retail Store Manager - Vaughan Mills Mall
POP MART
Vaughan, ON
- Full-time
At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As a Store Manager, you will be responsible for leading every aspect of the business,…
Added 9 hours ago
SC
shift supervisor - Store# 57985, TRADER RIDGE
Starbucks Coffee Company
Grande Prairie, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 10 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 hours ago
C
Service Technician, Water & Beverage Equipment Full Time
canteen
Fort McMurray, AB
- Full-time
Escalate concerns or situations requiring additional authorization to the appropriate team member or manager.
Added 11 hours ago
WC
(CAN) Associé, cosmétiques
Walmart Canada
Rivière-du-Loup, QC
- Full-time
Refers appropriate service and transactional requests to the Customer Service Manager as needed and supports Front End and store operations when required.

Walmart

(CAN) Gérant du service à la clientèle

Kirkland, QC, Canada

The minimum rate of pay for this position starts from $19.55. · Part-time

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Job details

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Part-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

‎

Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

17000 RTE TRANSCANADIENNE, KIRKLAND, QC H9J 2M5, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient associate coverage, and support a positive shopping experience. Train and assist associates, oversee transactions and cash controls, and ensure compliance with safety, security, loss-prevention, and company procedures.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirement is specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Leadership
Associate Training
Customer and Associate Support
Transaction Oversight
Cash Management
Register Auditing
Loss Prevention
EAS Procedures
Safety Compliance
Emergency Readiness
Scheduling and Break Coordination
Operational Standards
Problem Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Coverage
Customer Loyalty
Associate Training
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Purchase Transactions
Returns and Exchanges
Transaction Approvals
EAS Systems
Failure to Deactivate Logs
Loss Prevention
Cash Management
Register Opening and Closing
Cash Audits
Safety Procedures
Emergency Procedures
Theft Prevention
Evacuation Procedures
Credit Card Services
Walmart Protection Plans
Charity Initiatives

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