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Added 9 mins ago
SD
Supervisor, Production
Shoppers Drug Mart
Richmond Hill, ON
- Full-time
…the staff and the organization are met. The Supervisor will lead efforts to integrate, standardize and reinforce the processes and protocols required to provide the best services to…
Added 9 mins ago
Manager, Franchising
McDonald's Corporation
Dorval, QC
Lead candidate assessment activities and provide recommendations regarding candidate readiness, development and placement opportunities.
Added 10 mins ago
A
Sales Consultant - Brantford Honda
AutoCanada
Brantford, ON
- $60,000 to $110,000 CAD / year
- Full-time
Added 24 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
Kamloops, BC
- Full-time
Lead team meetings when delegated and support communication.
Added 38 mins ago
BB
Senior Store Technical Service Representative
Best Buy Canada
Calgary, AB
- Full-time
Support the team lead in recruiting, scheduling, mentoring, and developing the in-store services team
Added 38 mins ago
BB
Retail Sales Associate (Full Time)
Best Buy Canada
Calgary, AB
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 38 mins ago
A
Inventory - Field Data Collector
Acosta
Calgary, AB
- Part-time
Maintain in-store relationships and follow all retailer procedures for store access.
Added 38 mins ago
CA-Pro
Apple
Quebec, QC
As a Pro, you’re the most knowledgeable and effective salesperson in the store. You offer customized solutions by leveraging your breadth of expertise - both of Apple products and services,…
Added 38 mins ago
Reuse Centre Attendant
City of Edmonton
AB
Transfer donated items from the drop-off area to the 6000 sq ft store area
Added 38 mins ago
*Permanent* Senior Client Advisor - Vancouver
Dolce & Gabbana S.r.l.
Vancouver, BC
…boutique. The Senior Client Advisor plays a key role in driving store performance through exceptional sales results and elevated client engagement. Recognized as a reference point on the…
Added 40 mins ago
G
Seasonal Retail Sales Associate - Oshawa Centre
Gap
Oshawa, ON
- Part-time
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread…
Added 42 mins ago
S
Product Development Specialist
Sobeys
Mississauga, ON
- Full-time
Lead the end-to-end product development process, ensuring alignment with sensory, brand and ingredient standards while delivering high-quality products on time and supporting speed to…
Added 51 mins ago
SD
Pharmacist - CPS
Shoppers Drug Mart
Richmond Hill, ON
- Full-time
Employee Discount of 30% on in store purchases
Added 51 mins ago
W
Overnight Lead Department manager
Walmart
Swift Current, SK
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 53 mins ago
L
Senior Growth Manager, Canada to Nigeria
LemFi
Remote, Canada
- Full-time
- Remote
Lead community-driven initiatives to build trust, awareness and advocacy for LemFi. Organize and participate in local events, meetups and forums. Build and maintain strong relationships…
Added 53 mins ago
R(
Creative Director
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
Lead the evolution of Visual Merchandising in close partnership with Retail, Merchandising and Marketing, ensuring creative concepts translate effectively across the store network while…
Added 56 mins ago
DT
Lead Product Manager
Decode Talent
Canada
- Contract
Decode Talent is leading a confidential search for a Lead Product Manager to build the product function at a premium, design-led building supply manufacturer headquartered in the New York…
Added 56 mins ago
7
Store Crew
7-Eleven
Niagara Falls, ON
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
FL
Assistant Manager
Foot Locker
Mississauga, ON
- Full-time
Ready to level up, lead the floor, and take ownership of your store experience? Apply today.
Added 1 hour ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Norfolk, ON
…to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500…
Added 1 hour ago
S
Gestionnaire adjoint·e, Ventes clients en-ligne // Associate Manager, Online Client Sales
SSENSE
Montreal, QC
- Full-time
Identify opportunities, surface customer and trends insights and initiate and lead mid-size projects to help the growth and success of the Personal Shopping program.
Added 1 hour ago
PL
Operations Team Lead
Probus Logistics
Markham, ON
- Full-time
The Operations Team Lead in conjunction with the Operations Management team, plans and coordinates the operations of Probus Logistics Inc. focusing on Retail / E-comm clients. Duties and…
Added 1 hour ago
J&
Team Leader
JACK & JONES
Toronto, ON · Etobicoke, ON
- Part-time
Reports to: Store ManagerLocation: CF Sherway Gardens, Toronto, ON
Added 1 hour ago
B&
Seasonal Retail Sales Associate-COQUITLAM CENTRE
Bath & Body Works
Coquitlam, BC
- $19.25 USD / hour
- Part-time
…your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every…
Added 1 hour ago
WC
Senior Manager, Supply Chain Management
Walmart Canada
Mississauga, ON
- Full-time
…and coaching teams that manage delivery service providers and store operations. Ensuring the smooth flow of goods involves working collaboratively with various teams to resolve capacity…

Walmart

(CAN) Gérant du service à la clientèle

Kirkland, QC, Canada

The minimum rate of pay for this position starts from $19.55. · Part-time

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Job details

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Part-time
Posting language: English
Posted: Oct 16, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

‎

Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

17000 RTE TRANSCANADIENNE, KIRKLAND, QC H9J 2M5, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient associate coverage, and support a positive shopping experience. Train and assist associates, oversee transactions and cash controls, and ensure compliance with safety, security, loss-prevention, and company procedures.

Requirements

Applicants must be at least 16 years old; no education or prior experience requirement is specified. The role requires flexibility to work evenings, weekends, and holidays, along with the ability to perform physical tasks such as standing, bending, and lifting up to 20 pounds regularly and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Leadership
Associate Training
Customer and Associate Support
Transaction Oversight
Cash Management
Register Auditing
Loss Prevention
EAS Procedures
Safety Compliance
Emergency Readiness
Scheduling and Break Coordination
Operational Standards
Problem Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail
Front-End Operations
Associate Coverage
Customer Loyalty
Associate Training
Scanning Accuracy
Productivity Standards
Company Programs
Discount Programs
Purchase Transactions
Returns and Exchanges
Transaction Approvals
EAS Systems
Failure to Deactivate Logs
Loss Prevention
Cash Management
Register Opening and Closing
Cash Audits
Safety Procedures
Emergency Procedures
Theft Prevention
Evacuation Procedures
Credit Card Services
Walmart Protection Plans
Charity Initiatives

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