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Added 8 mins ago
B
Executive Assistant, BDO Global
BDO
Toronto, ON
- Full-time
Lead or coordinate defined small-scale projects and improvement activities on behalf of the Executives, taking responsibility for planning, coordination and follow-through within an agreed…
Added 8 mins ago
PC
Head of Trading
Penderfund Capital Management
Vancouver, BC
- Full-time
We are seeking a Head of Trading that will lead the evolution of Pender’s trading capabilities across equities, fixed income and derivatives, building the people, technology, processes and…
Added 8 mins ago
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Senior Real World Data Scientist
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Mississauga, ON · Canada - Mississauga
- Full-time
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Added 8 mins ago
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Information Technology - Senior/Lead, Data Visualization Engineer, Product Business Technology
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Vancouver, BC
- Full-time
…Planning, Buying, Allocation and Pricing workflows. As the Senior Lead Data Visualization Engineer / Lead Data Visualization Engineer, Product Business Technology, you will maximize the…
Added 8 mins ago
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AI Onboarding Specialist
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- Full-time
Lead go-live and train client teams to run it themselves
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Community Services Librarian
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Baker Lake, NU
- Full-time
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Director Medical Imaging Services Saskatoon
HealthCareersInSask.ca
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- Full-time
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Advisor, Indigenous Programs (Coastal GasLink Phase 2)
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- Full-time
…relationships built on trust and respect. Reporting to the Team Lead and Manager, Indigenous Programs, the successful candidate will play a key role in program coordination, program…
Added 9 mins ago
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Team Lead, Operations (Overnights)
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- Full-time
Reporting to the assigned Shift Lead Operations, the Team Leads control and direct all selection, loading, forklift, and support staff to ensure the accurate selection of product to all…
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Assistant Store Manager - Smart Centers Cambridge
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Cambridge, ON
- Full-time
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Added 9 mins ago
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Academic Coordinator, Nursing & Health Studies (UG)
Athabasca University
Athabasca, AB
- $62,630 to $112,525 USD / year
- Full-time
…that enable graduates to make a difference in people's lives, lead innovation and progress in health care systems, engage in research, and chart rewarding, lifelong careers. The Faculty of…
Added 9 mins ago
CC
Bilingual Senior Service Manager - Hybrid
Canon Canada
Montreal, QC
- $117,100 to $131,800 CAD / year
- Full-time
…regional P&L, implement service-led growth initiatives, and lead regional teams through change to consistently exceed SLAs and market expectations. You will also define Key Performance…
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Senior Humanitarian Advisor
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Toronto, ON
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- Full-time
…receiving, and day-to-day floor coordination, including acting lead-hand coverage when…
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(CAN) Customer Service Manager
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…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
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- Full-time
At Critical Mass, the Search Lead advances account- and practice-level priorities by leading data-driven Search strategy and delivery for a leading financial-services client. The role…
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Vehicle Inspection Specialist
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Added 23 mins ago
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LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
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Director of Firmware Engineering
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Apply now and take the lead in your career, where your talent truly matters!

Walmart

(CAN) Gérant du service à la clientèle

Ste.-Foy, QC, Canada

The minimum rate of pay for this position starts from $19.55. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $19.55.
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $19.55.

‎

Le taux horaire minimum pour ce poste débute à 19.55.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1470 AV JULES-VERNE, SAINTE-FOY, QC G2G 2R5, Canada

Are you currently a Walmart associate?

Please login to your Workday account and use the Find Jobs report to apply for this job.

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

Lead front-end operations to provide strong customer service, maintain efficient register coverage, and support associates and customers. Oversee transactions, cash controls, safety and loss-prevention procedures, associate training, and company programs in accordance with operational standards.

Requirements

The only stated minimum qualification is being at least 16 years old; no education or prior experience requirements are listed. The role requires flexibility to work varied shifts, including evenings, weekends, and holidays, and the ability to perform physical tasks such as prolonged standing, repetitive stocking, bending, and lifting up to 20 pounds and occasionally up to 50 pounds.

Skills

Customer Service
Front-End Operations
Team Leadership
Associate Training
Customer and Associate Support
Transaction Oversight
Cash Management
Register Auditing
Loss Prevention
EAS Operations
Safety Procedures
Emergency Readiness
Scheduling and Break Coordination
Operational Compliance
Conflict Resolution
Retail Operations

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Retail Operations
Front-End Operations
Associate Coverage
Break Coordination
Customer Loyalty
Purchase Transactions
Returns and Exchanges
Transaction Approvals
Cash Management
Register Opening and Closing
Register Audits
Scanning Accuracy
Productivity Standards
EAS
Failure to Deactivate Logs
Loss Prevention
Theft Prevention
Safety Procedures
Emergency Codes
Evacuation Procedures
Company Programs
Credit Card Services
Protection Plans
Discount Programs
Operational Compliance
Shift Flexibility
Physical Lifting

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