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Added 6 mins ago
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Technical Sales Intern- Mississauga
Captiveaire - Region 114 Western PA
Mississauga, ON
- Volunteer
NOTE: Excellent performance may lead to full-time employment opportunities in sales, field service or other engineering roles upon graduation.
Added 22 mins ago
W
(CAN) Front End Team Lead-1
Walmart
Charlottetown, PE
- Full-time
10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.
Added 22 mins ago
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(CAN) customer Service Manager
Walmart
Uxbridge, ON
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 22 mins ago
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Customer Service Manager
Walmart
Port Hawkesbury, NS
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 22 mins ago
TT
Retail Store Coordinator Full Time - Ancaster
The TJX Companies, Inc.
Ancaster, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 37 mins ago
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Senior Mechanical Engineer
YJE Engineering
Calgary, AB
- Full-time
We are seeking an experienced Senior Mechanical Engineer to lead the design and delivery of HVAC, plumbing, and fire protection systems across a variety of sectors, including commercial,…
Added 52 mins ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels…
Added 1 hour ago
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Project Manager
FISPAN
Vancouver, BC
- Full-time
Our leadership bench brings deep, collective experience in scaling high-growth FinTech companies through major funding cycles and critical market inflection points. This expertise creates a…
Added 1 hour ago
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Automotive Sales Consultant (Vancouver Mitsubishi/Company of Cars)
Company of Cars
Vancouver, BC
- Full-time
Training & Career Growth – Ongoing sales training, mentorship, and advancement opportunities.
Added 1 hour ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Global organization with strong growth and market presence
Added 1 hour ago
WC
(CAN) Customer Service Manager
Walmart Canada
Goderich, ON
- $15 CAD / hour
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 1 hour ago
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Bilingual - Sr Talent Acquisition Specialist (French + English)
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Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
…support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more…
Added 1 hour ago
Account Executive, SMB Grower (French speaking)
Stripe
Toronto, ON
The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of Stripe’s largest and fastest growing SMB customers. As an…
Added 2 hours ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Toronto, ON · Scarborough, ON, Canada
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 2 hours ago
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Director, Client Support
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Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
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Assistant Manager, Guest Experience | Rideau Centre
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- Full-time
…particular, that includes creating an equitable, inclusive and growth-focused environment for our…
Added 2 hours ago
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Director of Customer Success
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Ottawa, ON
- Full-time
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Financial Manager - PLM (Product Line Mgmt)
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Material Handler
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- Full-time
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Added 2 hours ago
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Head of Construction
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Winnipeg, MB
- $140,000 to $190,000 CAD / year
- Full-time
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Technical Trainer
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Bolton, ON
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Director, Finance (CSM)
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Bolton, ON
- Full-time
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Senior Financial Analyst - Corporate Accounting
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Walmart

Customer Service Manager

Port Hawkesbury, NS, Canada

The minimum rate of pay for this position starts from $17.95. · Full-time

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Job details

Pay: The minimum rate of pay for this position starts from $17.95.
Job type: Full-time
Posting language: English
Posted: Nov 7, 2026

Original job description

Position Summary...

Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and effectively. This position is ideal for individuals seeking an engaging leadership role in customer service or retail.

What you'll do...

WHAT YOU'LL DO

Safety, Security, and Emergency Readiness
Ensures safe work practices and emergency procedures are followed at all times, including proper lifting techniques, maintaining clean work areas, managing down registers, responding to emergency codes, and supporting theft prevention and evacuation procedures.

Customer and Associate Support
Handles customer and associate concerns professionally, providing guidance and support as required to resolve issues and maintain a positive front-end experience.

Front End Coverage and Operations
Monitors Front End operations to ensure proper associate coverage, coordinates breaks, and provides support to outlying registers to maintain efficient customer flow.

Associate Training and Development
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety requirements.

Transaction Oversight and Compliance
Oversees purchase, return, and exchange transactions, provides approvals when required, assists with correcting errors, and verifies processes are followed in accordance with Company guidelines.

EAS and Loss Prevention Support
Ensures EAS systems are functioning properly by confirming cashiers deactivate merchandise correctly, greeters handle alarms appropriately, and “Failure to Deactivate” logs are completed accurately.

Cash Management and Register Controls
Prepares registers for daily opening and closing, supports cashiers by providing change as needed, maintains appropriate front-end cash levels, and completes audits to ensure register accuracy.

Promote Company Programs and Initiatives
Oversees and promotes company-sponsored programs and initiatives, including credit card services, Walmart Protection Plans, charity initiatives, and associate and customer discount programs.

Flexibility (Availability/Work Schedule)
• Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runs smoothly and customers receive consistent, high-quality service.

POTENTIAL CHALLENGES IN THIS ROLE

High Task Volume in a Fast-Paced Environment
• Manages overnight hours effectively and planning accordingly to stay energized and focused.
• Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
• Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Physical Demands
• Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
• Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.

WHY YOU'LL ENJOY WORKING HERE

Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.

Appreciation for Your Efforts
Your contributions are recognized and valued.

Career Growth Opportunities
Build your skills and advance your career with us.

Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.95.

‎

Le taux horaire minimum pour ce poste débute à 17.95.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

47 PAINT ST UNIT 17, PORT HAWKESBURY, NS B9A 3J9, Canada

Are you currently a Walmart associate?

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Customer Service Manager leads front-end operations to ensure exceptional customer service and efficient store performance. They are responsible for managing associate coverage, overseeing transactions, and maintaining compliance with company safety and operational standards.

Requirements

Candidates must be at least 16 years old and capable of performing physical tasks such as standing for extended periods and lifting up to 50 lbs. The role requires availability for a variety of shifts, including evenings, weekends, and holidays.

Skills

Customer Service
Leadership
Retail Operations
Cash Management
Loss Prevention
Team Training
Conflict Resolution
Inventory Management
Safety Compliance
Operational Standards
Transaction Oversight
Communication
Adaptability
Time Management

Benefits

Career Growth Opportunities
Employee Recognition

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Service
Front End Operations
Leadership
Cash Management
Loss Prevention
EAS Systems
Safety Procedures
Inventory
Training
Compliance
Merchandise
Audit
Operational Standards
Team Management

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