Director, Program Management

Position Summary...

The Director, Program Management leads strategic support across functions, driving organizational goals through stakeholder influence and large-scale initiatives. This role fosters collaborative relationships, manages cross-functional projects, and mentors a high-performing team, enhancing business performance and minimizing risks.

What you'll do...

This role oversees program performance by reviewing projections compared to actual results, identifying key performance indicators, and guiding return-on-investment analyses. The role may include tasks such as reviewing customer response and feedback from key stakeholders, addressing cross-functional program and project issues, and collaborating with teams to leverage processes for increased service and product capabilities. This role provides overall direction by analyzing business objectives and customer needs, developing and implementing business strategies, and evaluating operational processes. The role may also involve determining and supporting resource requirements, measuring outcomes to ensure desired results, and identifying improvement opportunities. Promoting a customer-focused environment, demonstrating adaptability, and sponsoring continuous learning are essential elements of this role. This role drives informed decision-making and ensures the resolution of critical issues by partnering with senior leaders to identify goals, risks, and known issues within the business. Responsibilities may include creating communication strategies, educating stakeholders on program requirements, and developing and implementing a program management life cycle. This role develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting and developing talent, and supporting mentorship and succession planning. The role may also include directing program and project managers, influencing departmental strategic plans, and ensuring adherence to company standards of integrity and ethics. Leadership Expectations: Respect the Individual: Builds high-performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all. Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent. Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action. Acts with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts). Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non-retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values. Acts as an altruistic servant leader and is consistently humble, self-aware. Serve our Customers: Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers. Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies. Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks. Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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