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Added 1 min ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…between sales and manufacturing while working with the sales analytics team (45% of responsibilities). The second responsibility will be working and special projects for the U.S. Sales…
Added 1 min ago
AC
Fuel Accounting Analyst
Alimentation Couche-Tard
Laval, QC
- Full-time
…seasoned professionals provide guidance, support, and valuable insights to help you reach your full…
Added 1 min ago
TH
MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot
Canada
- Full-time
Contribute to departmental initiatives, analytics, and reporting improvements.
Added 1 min ago
S
Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
Utilize data, analytics, and market insights to identify growth opportunities, improve profitability, optimize trade investment returns, and enhance product availability.
Added 1 min ago
HG
HR Manager
Hendrix Genetics
Kitchener, ON
- $85,000 to $95,000 CAD / year
- Full-time
The HR Manager combines operational HR leadership with a strategic business partner approach, using workforce insights and data, consistent processes and sound judgment to help the…
Added 16 mins ago
PV
Pricing Manager
Pet Valu
Markham, ON
- Full-time
The Pricing Manager is responsible for supporting the development, execution, and continuous improvement of pricing strategies that drive sales, profitability, and customer value. Working…
Added 16 mins ago
D
Gestionnaire, Médias
DAC
Montreal, QC
- Full-time
…plateformes de médias numériques (Google Ads, Meta Business Manager, DV360 et Campaign Manager 360), des outils d’analytique (Google Analytics) et des plateformes de gestion des enchères…
Added 31 mins ago
CT
Senior Procurement Analyst
Canadian Tire Corporation
Toronto, ON
- Full-time
Conduct and/or support research, analysis, and recommendations in several areas, including purchase analytics, current purchase mix, supply market reviews, sourcing strategy development,…
Added 31 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
Added 31 mins ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
Added 45 mins ago
Senior Analyst, Activation
Kepler Group
Toronto, ON
Work closely with your Activation Manager and other Kepler team members to design and execute sophisticated programs that deliver breakthrough client results
Added 45 mins ago
Manager, Activation
Kepler Group
Toronto, ON
The Manager, Activation will be a technical leader and execution expert on key client accounts. In this role, you will be the primary architect of performance media, responsible for the…
Added 45 mins ago
Principal Strategic Deal Maker- Sales Executive
Capgemini
Mississauga, ON
The manager will be responsible for the following key activities:
Added 1 hour ago
Product Marketing Manager (Strategist)
Digital Extremes
London, ON
Digital Extremes is seeking a strategic and highly collaborative Product Marketing Manager (Strategist) to help drive the global campaign strategies for Warframe and Soulframe. Working…
Added 1 hour ago
Revenue Management Coordinator
Corus Entertainment
Toronto, ON
Prepare and distribute recurring reports and business insights.
Added 1 hour ago
TO
Data and Reporting Specialist
The Ontario SPCA and Humane Society
Whitchurch-Stouffville, ON
- $58,000 to $65,000 CAD / year
- Full-time
We are seeking an analytical, detail-oriented Data and Reporting Specialist to lead our donor segmentation, fundraising analytics, donor segmentation, and performance reporting.
Added 1 hour ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time
…landlords with financial services, automated tools, and actionable insights to help them save time, increase their returns, and grow their investment…
Added 1 hour ago
B
Business Technology Analyst, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Added 1 hour ago
B
Private Wealth Analyst, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Analyzes data and information to provide program insights and recommendations.
Added 1 hour ago
T
Data Scientist II
TD
Toronto, ON · Montreal, QC
- Full-time
Analytics, Insights, & Artificial Intelligence
Added 1 hour ago
Q
Customer Experience Specialist - French Bilingual
Quince
Vancouver, BC
- $26 CAD / hour
- Full-time
…processes and build and deploy proprietary technology, AI, and analytics to help us scale…
Added 1 hour ago
A
Senior Manager, People Analytics & HR Technology
Aliaxis
Canada
- Full-time
We currently have an exciting opportunity as a Senior Manager, People Analytics & HR Technology. This role is based in our Oakville, Ontario or Montreal, Quebec office and reports to the…
Added 1 hour ago
IG
Senior Manager, People Analytics & HR Technology
IPEX Group
Canada
- Full-time
We currently have an exciting opportunity as a Senior Manager, People Analytics & HR Technology. This role is based in our Oakville, Ontario or Montreal, Quebec office and reports to the…
Added 1 hour ago
Talent & Development Manager - Burnaby, BC
Specsavers
Burnaby, BC
We are seeking an experienced Talent & Development (T&D) Manager to partner with the Head of Talent & Development in designing, implementing, and continuously improving our learning and…
Added 1 hour ago
W
Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause…

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

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Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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