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Added 10 mins ago
TO
Temporary Operations Clerk (anticipated for up to 4 months)
Town of Whitby
Whitby, ON
- Full-time
…foster a culture of collaboration, accountability, respect and engagement where people enjoy coming to…
Added 10 mins ago
B
Senior / Lead Product Manager - New Verticals
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- Full-time
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G-
Human Resources Generalist
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- Full-time
Partner directly with site managers and supervisors to build frontline leadership capabilities, reinforcing manager ownership over team performance and accountability.
Added 10 mins ago
GD
Growth Manager - Canadian Market
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London, ON
- Full-time
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Manager, Premium Services (Rogers Place)
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Associate Customer Success Manager - French
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Montreal, QC
- Full-time
The Customer Success Manager (CSM) - IC2 - is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers,…
Added 25 mins ago
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Retail Store Manager
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Chatham-Kent, ON · Chatham, ON
- $50,000 CAD / year
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Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 55 mins ago
OA
Reception Associate - OpenRoad Audi Boundary
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Burnaby, BC
- Full-time
…a shared vision to become the national automotive leader in customer experience. As one of “Canada’s Best Employers” and “Best Managed Companies”, we are looking for team players who are…
Added 55 mins ago
T
Learning & Development Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
…managers, and marketing teams strengthen the selling, coaching, and customer-engagement skills they need to succeed, using engaging, innovative, and digitally enabled learning…
Added 55 mins ago
T
Insights & Analytics Manager
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Manager, Insights & Analytics provides commercial decision support to the Canadian commercial organization, turning commercial, CRM, omnichannel, market, and customer data into insight…
Added 55 mins ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Reporting functionally to the Supply Chain Director, the Senior Supply Chain Manager leads the delivery of integrated supply chain activities from planning and strategy development through…
Added 1 hour ago
GD
GARAGE - Seasonal Sales Associate - Rue Sainte-Catherine
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- Temporary
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Added 1 hour ago
J
Account Manager
JAGGAER
Canada
- Full-time
Manage a portfolio of approximately 25–35 customer accounts, maintaining consistent engagement, account coverage, and timely follow-through.
Added 1 hour ago
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GARAGE - Seasonal Sales Associate - Stone Road Mall
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Guelph, ON
- Temporary
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Added 1 hour ago
CS
Store Manager - Diesel Yorkdale
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Toronto, ON
- Full-time
The Store Manager is the business owner of the store results, accountable for delivering sales and profitability targets while bringing the brand's identity to life in every client…
Added 1 hour ago
S
Talent & Development Manager
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- Full-time
We are seeking an experienced Talent & Development (T&D) Manager to partner with the Head of Talent & Development in designing, implementing, and continuously improving our learning and…
Added 1 hour ago
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Vancouver, BC
You will be responsible for managing multiple client engagement teams at an executive level within the practice and the firm. You can expect to work with high level client personnel to…
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Associate Director, Economic & Resource Policy
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AB
Sound understanding of the relationship between policy, stakeholder engagement, and political environments.
Added 1 hour ago
HI
Insurance Advisor, Real Estate Practice
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Burnaby, BC
- Full-time
· Acts as primary Customer Service Contact in the absence of Account Executive/Account Manager
Added 1 hour ago
GA
Customer Success Manager, Enterprise
GC AI
Canada
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Added 1 hour ago
H&
Experienced Esthetician
Hand & Stone - Mississauga - Derry & Dixie
ON · Mississauga, ON
- $18 to $30 CAD / hour
- Full-time
Attend training programs for Estheticians, including product knowledge, treatment protocols, customer engagement, and sales techniques
Added 1 hour ago
H&
Experienced Esthetician
Hand & Stone - Mississauga - Derry & Dixie
Mississauga, ON
- $18 to $30 CAD / hour
- Full-time
Attend training programs for Estheticians, including product knowledge, treatment protocols, customer engagement, and sales techniques
Added 1 hour ago
R(
Assistant Store Manager - Faubourg de la Gare Vaudreuil
Reitmans (Canada) Ltée/Ltd
Vaudreuil-Dorion, QC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 1 hour ago
A
Planificateur (trice) de projet
ABB
Quebec, QC
- Full-time
Support the project manager and project team in detailed and strategic project planning.

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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