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Added 3 mins ago
B
Database Administrator
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
…team. In this role, you will be the backbone of our enterprise data environment, managing both on-premises and cloud-based infrastructure (Azure), while overseeing critical business…
Added 3 mins ago
SD
Post Office Clerk, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Oshawa, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Barrie, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 3 mins ago
SD
Regulated Pharmacy Technician, Hourly Part Time Day
Shoppers Drug Mart
Oakville, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 18 mins ago
TP
Accounting Associate
Trimark People Solutions
Alert Bay, BC
- Full-time
The Accounting Associate plays an important operational role within the Finance Department, supporting accurate, timely, and well‑organized financial administration for 'Na̱mǥis First…
Added 18 mins ago
PS
Back Office Associate
PlanIT Search
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for an Extended Back Office Associate to join a financial services team supporting post-trade operations across multiple asset classes.
Added 18 mins ago
R&D Associate Scientist
Daiya Foods Inc.
Burnaby, BC
The R&D Associate Scientist is a self-motivated, curious, and collaborative individual focused on developing products and technical solutions across our diverse product categories. This…
Added 18 mins ago
MH
Breakfast Associate
MasterBUILT Hotels Ltd.
Lloydminster, SK
- Part-time
…segment for RevPAR market penetration in the U.S. (based on STR…
Added 18 mins ago
MH
Breakfast Associate
MasterBUILT Hotels Ltd.
Lloydminster, SK
- Full-time
…segment for RevPAR market penetration in the U.S. (based on STR…
Added 18 mins ago
DA
Associate, Valuations
Davidson and Co
Calgary, AB
- Full-time
Davidson & Company is looking for an Associate, Valuations to join our growing advisory team. In this role, you’ll support a variety of valuation and financial analysis engagements and work…
Added 18 mins ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
We are seeking an Associate, Advisory to be the operational owner of enterprise client accounts. This is the person who runs an account every day: coordinating everything moving through it,…
Added 18 mins ago
FC
Tarificateur(trice) – Assurance collective
First Canadian Financial Group
Pointe-Claire, QC
- Full-time
Le titre de Certified Employee Benefits Specialist (CEBS), Group Benefits Associate (GBA), Fellow, Life Management Institute (FLMI) ou un titre équivalent constitue un atout.
Added 18 mins ago
FC
Actuarial Associate - Pricing
First Canadian Financial Group
Sherwood Park, AB
- Full-time
We are looking for a motivated and analytically driven Actuarial Associate to join our Personal Lines Pricing team. In this role, you will use data and actuarial insights to help shape…
Added 48 mins ago
Financial Service Representative
Money Mart
Mississauga, ON
Complete all other job-related duties as directed by Management.
Added 48 mins ago
Partner Program Coordinator
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
The Partner Alliance Associate will report to the VP, Technology Sourcing Operations and will be responsible for supporting business-to-business relationships with key partners and vendors.…
Added 48 mins ago
RM
Director, Enterprise Applications
Regional Municipality of Peel
Brampton, ON
- Other
…including SAP S/4HANA, SAP Concur and IBM Maximo Enterprise Asset…
Added 48 mins ago
J(
PMO Analyst
JSG (Johnson Service Group, Inc.)
AB · Edmonton, AB
- Contract
…governance, staff augmentation, contingent worker resource management, and administration of project management applications and…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
Kamloops, BC
- Full-time
The RBC Dominion Securities Kamloops branch is currently seeking a licensed Associate to assist an established Private Investment Management (PIM) team. The successful candidate will…
Added 1 hour ago
RB
Associate
Royal Bank of Canada
West Vancouver, BC
- Full-time
RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that…
Added 1 hour ago
FC
Actuarial Associate (Ontario)
First Canadian Financial Group
Sherwood Park, AB
- Full-time
We are seeking an Actuarial Associate to join our Property & Casualty Actuarial team. This role builds on core actuarial expertise in pricing, reserving, and portfolio analytics, while…
Added 1 hour ago
AE
Quality Assurance Technician
Agrocrop Exports Ltd.
Bolton, ON
- Full-time
Performs impact analysis of regulatory changes and produces status reports. Audits and reviews quality data according to existing procedures.
Added 1 hour ago
AH
Quality Associate
Associated Health Systems Inc.
AB · Edmonton, AB
- Full-time
The Role of Quality Associate is a full-time, remote-hybrid position based in Edmonton, AB. This role supports the implementation and maintenance of the company’s Quality Management System,…
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Hamilton, ON
- Part-time
Data entry for new prescriptions, and managing refill request processing
Added 1 hour ago
W
(CAN) Pharmacy Assistant
Walmart
Squamish, BC
- Full-time
2. Performing Computer Functions as directed by the Pharmacist i.e. Data Entry; Price Check; Patient Information Entry/Update; Competent interpretation and processing of written…
Added 1 hour ago
TM
Field Warranty Specialist - Prairie Zone
Toyota Motor Corporation
Toronto, ON · Toyota Canada Inc - Prairie Zone Office
- Full-time
Strong mechanical aptitude and data analytical skills

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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