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Added 9 mins ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU) - Telemetry Unit - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 9 mins ago
FH
Registered Nurse ICU - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 9 mins ago
FH
Registered Nurse, Intensive Care Unit, Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 9 mins ago
FH
Registered Nurse, Intensive Care Unit, Specialty Qualified - Langley Memorial Hospital
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $41.42 to $59.52 CAD / hour
- Part-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 9 mins ago
CC
Greeting Card Merchandiser (PT) - Front Street
Carlton Cards
Toronto, ON
- Part-time
You will be a valued member of an engaged team who work independently to complete service schedules and order processing for greeting card departments within top Canadian Retailers in a…
Added 9 mins ago
BG
Service Writer
Brandt Group of Companies
Rocky View No 44, AB · Rocky View County, AB
- Full-time
This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records related to the Service Department's operations.
Added 9 mins ago
R
Junior Accountant
Raise
Mississauga, ON
- Full-time
…Endorsements/References at the time of application: ( this could be a colleague/manager that worked with you on Recent Projects that relate to this role Ask them to provide a Quick…
Added 9 mins ago
S
Interm Replenishment - Clerk Department Second Grocery
Sobeys
St. John's, NL
- Full-time
…Grocery Department and staff in the absence of the Grocery Manager. Actively contribute to an environment of employee and customer…
Added 9 mins ago
N
Sr.Test Automation Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are seeking an experienced Sr. Test Automation Engineer to act as a functional manager in our team and drive quality assurance initiatives. The successful candidate will have a strong…
Added 9 mins ago
CS
Inside Sales Representative
Certified Sales and Rentals
Saskatoon, SK
- Full-time
…Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and…
Added 9 mins ago
V|
Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world-class support from
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Project Manager - Business Change
Raise
Burnaby, BC
- Full-time
Raise is currently hiring a Project Manager - Business Change on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 10 mins ago
S
Grocery Manager
Sobeys
Mission, BC
- Full-time
The Grocery Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
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BG
Technicien·ne de service - Manutention des matériaux | Technician - Material Handling
Brandt Group of Companies
Laval, QC
- Full-time
Added 25 mins ago
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Beauty Manager, Hourly Full Time Flexible Shifts
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North Bay, ON
- Full-time
To manage resources of the Beauty department in order to maximize and achieve sales targets.
Added 25 mins ago
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Parts Person - Peterbilt
Brandt Group of Companies
Tecumseh, ON
- Full-time
…supporting warehouse operations. This role reports to the Parts Manager, working collaboratively to deliver optimal outcomes for…
Added 25 mins ago
BG
Heavy Equipment Technician - Leadhand - Construction & Forestry
Brandt Group of Companies
Oro, ON
- Full-time
Support repair order appraisal and review to ensure accuracy and appropriate job allocation.
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Facility Manager
Brandt Group of Companies
Mississauga, ON
- Full-time
Brandt Development Ltd is currently seeking a Facility Manager for our Mississauga, ON, location.
Added 25 mins ago
OA
Part-Time Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Part-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
Added 25 mins ago
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Lot Associate - OpenRoad Audi Boundary
OpenRoad Auto Group
Burnaby, BC
- Full-time
To be aware of and report to the department manager any area of concern as far as supplies, equipment, or other problem areas concerning the care of and delivery of a quality product.
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Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 25 mins ago
Shelter Resource Worker
Lookout Housing and Health Society
Duncan, BC
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 25 mins ago
SD
Receiver, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 40 mins ago
KC
Superintendent
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
As part of our Construction Management Team, our Site Superintendents work under limited supervision with a Project Manager (PM) and Consultants to complete quality construction projects…
Added 40 mins ago
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Senior Manager- Clean Economy
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Ability to understand, analyze and interpret analyze tax legislation governing incentive programs in order to determine and support eligibility of properties and expenses to the ITCs

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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