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Added 2 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…working with the dealer development director to create territory and dealer reporting for better alignment between sales and manufacturing while working with the sales analytics team (45%…
Added 2 mins ago
S
Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
We are seeking a Key Account Manager to lead the development and execution of customer business plans for a major retail account. In this role, you will be responsible for driving sales…
Added 17 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent is a member of the Enterprise Automation and Solution Delivery (EASD) team, reporting to the Senior Manager, EASD. Work may also be directed and reviewed by a Delivery Manager…
Added 17 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The incumbent is a member of the Enterprise Automation and Solution Delivery (EASD) team, reporting to the Senior Manager, EASD. Work may also be directed and reviewed by a Delivery Manager…
Added 17 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The Infrastructure & Engineering team handles providing financial support, analysis, reporting, guidance and strategic advice and decision support to management as follows:
Added 17 mins ago
SL
Senior Consultant, AI Strategy & Program Execution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The AI Enablement & Acceleration team is seeking a Senior Consultant, AI Strategy & Program Execution to support in shaping, driving, and delivering AI initiatives across Sun Life.
Added 32 mins ago
CO
Senior Planner
City of Lloydminster
Lloydminster, AB
- $48.4 CAD / hour
- Full-time
Reporting to the Manager, Planning, the Senior Planner provides professional planning knowledge and expertise used to implement and follow the City’s Statutory documents as well as to…
Added 32 mins ago
PC
Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
Review routine workflows to spot errors, missing steps, or delays, and suggest simple fixes to senior staff.
Added 32 mins ago
PC
Service Delivery Manager ( Blairmore, AB)
Phantom Compliance
Crowsnest Pass, AB
- Part-time
We are seeking an experienced and proactive Service Delivery Manager (SDM) to oversee end-to-end client engagement operations. In this role, you will act as the operational bridge between…
Added 32 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 46 mins ago
RB
Manager, Financial Crimes Oversight Testing U.S.
Royal Bank of Canada
Toronto, ON
- Full-time
…proactive participation with oversight scoping, fieldwork, and reporting. The role will present findings to relevant stakeholders and escalate issues to senior management, when…
Added 46 mins ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
Reporting to the CEO, lead a lean product team and own its budget, scaling output through AI agents and automation before adding headcount.
Added 1 hour ago
Responsable de projets sénior - Expériences Fever Originals
FeverUp
Montreal, QC
As a Senior Project Manager, you will lead the development and execution of Fever Originals experiences across Canada by working across global and local teams. You will help shape which…
Added 1 hour ago
Live Experience Senior Project Manager - Fever Originals
FeverUp
Vancouver, BC
As a Senior Project Manager, you will lead the development and execution of Fever Originals experiences across Canada by working across global and local teams. You will help shape which…
Added 1 hour ago
ML
Live Supply Chain Data Administrator
Maple Lodge Farms
Brampton, ON
- $47,000 to $57,000 CAD / year
- Full-time
Reporting to the Live Supply Chain Science and Analytics Manager, the Live Supply Chain Data Administrator will be responsible to database key payments data required by Live Supply Chain…
Added 1 hour ago
TC
Project/Operations Administrator
TSR Consulting
Mississauga, ON
- Full-time
We are seeking a Project Manager/Group Administrator to join our dynamic Fixed Income Technology team. The ideal candidate will have strong experience in workforce analytics, operational…
Added 1 hour ago
HR
Senior Financial Analyst
Hopewell Real Estate Services
Calgary, AB
- Full-time
Hopewell Development LP is seeking a Senior Financial Analyst to join our Accounting & Finance team in Calgary. Reporting to the Manager, Financial Analysis, this role supports investment,…
Added 1 hour ago
A
Senior Manager, People Analytics & HR Technology
Aliaxis
Canada
- Full-time
We currently have an exciting opportunity as a Senior Manager, People Analytics & HR Technology. This role is based in our Oakville, Ontario or Montreal, Quebec office and reports to the…
Added 1 hour ago
IG
Senior Manager, People Analytics & HR Technology
IPEX Group
Canada
- Full-time
We currently have an exciting opportunity as a Senior Manager, People Analytics & HR Technology. This role is based in our Oakville, Ontario or Montreal, Quebec office and reports to the…
Added 1 hour ago
Talent & Development Manager - Burnaby, BC
Specsavers
Burnaby, BC
We are seeking an experienced Talent & Development (T&D) Manager to partner with the Head of Talent & Development in designing, implementing, and continuously improving our learning and…
Added 1 hour ago
W
Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause…
Added 1 hour ago
R
Manager, Digital Product Marketing - RBC Direct Investing
RBC
Toronto, ON
- Full-time
Strong analytical skills: comfortable with web analytics (GA4/Adobe Analytics), search console, and reporting dashboards
Added 1 hour ago
R
Manager, Financial Crimes Oversight Testing U.S.
RBC
Halifax, NS · Toronto, ON
- Full-time
…proactive participation with oversight scoping, fieldwork, and reporting. The role will present findings to relevant stakeholders and escalate issues to senior management, when…
Added 2 hours ago
DH
Financial Planning and Analysis Manager
Diploma Healthcare Group
Mississauga, ON
- $96,000 to $120,000 CAD / year
- Full-time
Develop financial models to support annual budget process, periodic forecasting process and strategic business decisions by senior management, and use analytics to identify trends and…
Added 2 hours ago
BO
Analyst, Loans Modelling & Administration
Building Ontario Fund
Toronto, ON
- Full-time
In this role, you’ll report to the Manager, Loans Administration & Compliance and be accountable for financial analysis, modelling, and scenario analysis to support portfolio monitoring and…

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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