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Added 3 mins ago
A
Sr. Materials Innovation Manager – Advanced Concepts
ARC'TERYX
North Vancouver, BC
- Full-time
Transferring technologies developed within the Advanced Concepts team to supply chain partners, while working on continuous process improvement for internal adoption, including technology…
Added 3 mins ago
US
Personal Vehicle Driver
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 mins ago
US
Personal Vehicle Driver
UPS Supply Chain Solutions
Hanover, ON · CA - HANOVER CENTER (ONHNO)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 mins ago
TP
Shipping Supervisor
TOPPAN Packaging Americas
Mississauga, ON
- Full-time
Lead shipper & receiver for transportation activities and proactively resolve shipment, delivery, and supply chain issues.
Added 18 mins ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
We are seeking a highly analytical and technology-driven Supply Chain Analyst to support the Strategic Procurement organization. This role focuses on enabling data-driven decision-making,…
Added 18 mins ago
AE
Sr. Materials Innovation Manager – Advanced Concepts
Arc'teryx Equipment
North Vancouver, BC
- Full-time
Transferring technologies developed within the Advanced Concepts team to supply chain partners, while working on continuous process improvement for internal adoption, including technology…
Added 18 mins ago
K
Senior Manager, Food Innovation Technology
KFC
Vaughan, ON
- Full-time
…works with Innovation, Operations, Restaurant Excellence and Supply Chain to lead and support strategic initiatives, to develop and commercialize product innovation across our world-famous…
Added 18 mins ago
JR
Regional Business Development Specialist - Storage Solutions
JRoss Retail Recruiters
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $80,000 CAD / year
- Full-time
Strong understanding of sales principles, lead qualification and account development.
Added 18 mins ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
MSD
Charlottetown, PE · CAN - Prince Edward Island - Charlottetown
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 18 mins ago
M
Functional Analyst, EDI Integration
McKesson
Mississauga, ON
- Full-time
…day-to-day EDI operations while supporting critical healthcare supply chain and regulatory initiatives. This role is ideal for someone passionate about healthcare data exchange, process…
Added 18 mins ago
Licensed Customs Broker
Charger Logistics Inc
Brampton, ON
Lead launch readiness and the Canadian brokerage licence application, coordinating with Charger leadership and legal support. Serve as Qualified Officer following eligibility verification…
Added 33 mins ago
W
Production Planner
Winpak
Winnipeg, MB
- Full-time
…weekly production schedules and evaluating future demand and supply requirements to ensure optimal utilization of plant…
Added 33 mins ago
VE
Proposal Procurement Lead (North America)
Veolia Environnement SA
Oakville, ON
- Full-time
The Proposal Procurement Lead (PPL) is responsible for determining current and expected material costs and engineering budgets for Veolia Water Technologies-supplied equipment during the…
Added 33 mins ago
US
Seasonal Delivery Helpers
UPS Supply Chain Solutions
Surrey, BC
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 33 mins ago
US
TSG Specialist
UPS Supply Chain Solutions
Richmond, BC · Surrey, BC
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 33 mins ago
E
Purchasing Lead
EllisDon
Fort Saskatchewan, AB
- Full-time
Monitor market conditions, material availability, supplier capacity, and long-lead items to mitigate procurement and supply chain risks.
Added 48 mins ago
IG
Security Consultant
IMCS Group
ON · Ontario, Canada
- Contract
Perform AI threat modeling and identify risks such as prompt injection, data leakage, model abuse, and supply chain vulnerabilities.
Added 48 mins ago
TP
Shipping Supervisor
TOPPAN Packaging Americas
Mississauga, ON
- Full-time
Lead shipper & receiver for transportation activities and proactively resolve shipment, delivery, and supply chain issues.
Added 48 mins ago
CP
Buyer
Contract Pharmaceuticals Limited
Mississauga, ON
- $75,000 to $80,000 CAD / year
- Full-time
Post-secondary education in Business, Supply Chain, Engineering or Science discipline required.
Added 48 mins ago
HG
Senior Cost Accountant | Comptable principal(e), prix de revient
Hagen Group
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Partner with Manufacturing, Supply Chain, and Product Development to improve costing accuracy, master data, processes, and financial visibility.
Added 48 mins ago
A
Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
We are Accenture's Supply Chain and Engineering reinvention partner. We help organizations reimagine how products are designed, engineered, manufactured, and supported across the…
Added 48 mins ago
SA
Manager, Procurement Sr
Standard Aero
Winnipeg, MB
- Full-time
Develop and execute category strategies aligned with StandardAero’s supply chain, operational, and financial objectives.
Added 48 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Lead, train, and supervise receivers and shippers, ensuring adherence to company policies and procedures.
Added 1 hour ago
G2
Superintendent, Mobile Maintenance
Globe 24-7
ON · Ontario, Canada
- $98,600 to $147,900 CAD / year
- Full-time
The successful candidate will work closely with Operations, Maintenance Planning, Supply Chain, original equipment manufacturers and contractors to align equipment maintenance with…
Added 1 hour ago
S
Senior Account Manager
SoTalent
Toronto, ON
- Full-time
Collaborate with teams across Sales, Marketing, Finance, Supply Chain, Category Management, and Shopper Marketing to execute business plans effectively.

Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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