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Added 12 mins ago
R
Assistant Branch Manager
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Winnipeg, MB
- Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 12 mins ago
FF
Guest Experience Associate | Formula Fig Midtown
Formula Fig
Toronto, ON
- Part-time
The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact…
Added 12 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 12 mins ago
4A
Service Manager
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Windsor, ON
- Full-time
Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle
Added 12 mins ago
TB
PT Sales Associate - Seasonal
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.
Added 12 mins ago
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MAC Southcentre - Key Holder Part Time - Calgary, AB
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AB · Calgary, AB
- Part-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 27 mins ago
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Assistant Manager
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Calgary, AB · CPX Crowfoot Crossing
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 27 mins ago
TT
Merchandise Processing Coordinator Full Time Marshalls - Upper James
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Hamilton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 27 mins ago
S
Data Scientist
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- Full-time
Better models lead to better decisions, stronger controls, and safer financial systems. That’s where you come in.
Added 27 mins ago
HD
Affiliate and Influencer Program Manager
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Remote, Canada
- Full-time
- Remote
Creator pipeline at scale. Direct a sourcing team to keep a steady flow of creators who fit our ideal creator profile.
Added 27 mins ago
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Store Manager
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Toronto, ON · North York, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 27 mins ago
A
Store Manager
Ardene
Toronto, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 27 mins ago
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Store Assistant Manager
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Mississauga, ON
- Full-time
Want to be part of an amazing team? If you’re a vibrant and highly motivated leader with an interest in fashion retail - we want to hear from you.
Added 27 mins ago
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Third Key Holder Visual
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Toronto, ON
- Full-time
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Added 27 mins ago
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Third Key Holder
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- Full-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
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Third Key Holder
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- Full-time
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Part-Time Key Lead (Market Mall)
Knix
Calgary, AB
- $22.7 CAD / hour
- Part-time
We are looking for a dynamic and results-driven Key Lead to join our team. In this role, you will be at the heart of our store operations - fostering an inclusive environment, coaching a…
Added 27 mins ago
OM
Director, Inventory Management
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Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
…company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Together, we work towards supporting optimal health outcomes and better quality of…
Added 27 mins ago
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Senior Software Engineering Manager
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Woodbridge, ON
- $150,000 CAD / year
- Full-time
We deliver production AI for major enterprises across financial services, retail, hospitality, manufacturing, healthcare, government, and more. Our high-velocity startup values ownership,…
Added 41 mins ago
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Temporary Full Time Floor Leader - Cataraqui
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Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 41 mins ago
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Practice Coach I
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ON · York, ON
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…a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful…
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Canna Cabana
Calgary, AB · East Village, Calgary, AB
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Added 56 mins ago
Seasonal Retail Experience Lead
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Edmonton, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 56 mins ago
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Walmart

Senior Manager, Program Management

Mississauga, ON, Canada

The pay range for this position is $109,400.00 - $150,480.00. · Full-time

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Job details

Pay: The pay range for this position is $109,400.00 - $150,480.00.
Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Position Summary...

The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter Score (NPS) and Perfect Order (POR).

What you'll do...

The Senior Manager, Program Management is responsible for establishing and managing the performance framework for eCommerce NPS and Perfect Order, including KPIs, reporting, root-cause analysis, and improvement plans. This role will lead regular performance reviews to identify customer pain points, operational gaps, and emerging trends across the end-to-end order journey. Insights will be translated into clear actions, priorities, and recommendations designed to improve customer satisfaction and Perfect Order performance.

A key responsibility is driving cross-functional accountability for identified opportunities. The Senior Manager will work with Operations, Product, Technology, eComm, Supply Chain, and other cross functional partners to establish ownership, define corrective actions, track progress, and ensure initiatives deliver measurable improvements.

The role will also develop the longer-term strategy and roadmap for NPS and Perfect Order, identifying opportunities and prioritization to improve the customer experience through enhanced processes, capabilities, technology, and operating practices.

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $109,400.00 - $150,480.00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 109,400.00 à 150,480.00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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More about this job

Responsibilities

The Senior Manager, Program Management will lead the strategy and performance framework for eCommerce customer experience, focusing on Net Promoter Score and Perfect Order metrics. They will drive cross-functional accountability by collaborating with Operations, Product, and Technology teams to implement corrective actions and measurable improvements.

Requirements

The role requires a strategic leader capable of managing complex performance frameworks and driving operational improvements across the end-to-end order journey. Candidates must demonstrate strong leadership, analytical skills, and the ability to foster collaboration across diverse business functions.

Skills

Program Management
Performance Management
Continuous Improvement
E-commerce
Net Promoter Score
Perfect Order
KPI Management
Root-cause Analysis
Cross-functional Leadership
Strategic Planning
Data Analysis
Customer Experience
Supply Chain Management
Operational Excellence
Stakeholder Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Management
E-commerce
NPS
Perfect Order
KPIs
Root-cause Analysis
Customer Experience
Operations
Product Management
Supply Chain
Strategy
Roadmap
Performance Management
Continuous Improvement
Cross-functional Collaboration
Data Analytics
Customer Insights
Digital Tools
Process Improvement
Leadership
Stakeholder Management
Business Strategy
Operational Gaps
Order Journey
Change Management

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