Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
PH
home child care provider
Private Household
Edmonton, AB
- From $20 CAD / hour
- Full-time
- Contract
- On-site
Instruct children in personal hygiene and social development
Added 1 min ago
TF
EHS Specialist I
Thermo Fisher Scientific
Whitby, ON
- Full-time
Provide Environmental Health and Safety (EHS) support to the EHS Team, Operations, maintenance and Pharmaceutical Development Services (PDS).
Added 1 min ago
VH
RN/RPN - Child & Family Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist - Adults
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist - Pediatric
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist (Adults) - North York
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist - Scarborough (Adults)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist - Clinical Lead (Adults)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…or those new to the community setting and well as facilitate team peer support meetings. You will identify, promote, and participate in best practice initiatives reflective of the…
Added 1 min ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Child and Family Support Worker- Toronto
VHA Home HealthCare
Mississauga, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Client Safety Program Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Personal Support Worker -Weekend Part- Time (Kew Beach Unit)
VHA Home HealthCare
Toronto, ON · Kew Beach
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist - Paediatric (Toronto)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Occupational Therapist Clinical Lead (Adults) - Scarborough area
VHA Home HealthCare
Oshawa, ON · Toronto, ON
- Full-time
…or those new to the community setting and well as facilitate team peer support meetings. You will identify, promote, and participate in best practice initiatives reflective of the…
Added 1 min ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON · Toronto, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Pharmacist
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 1 min ago
VH
Community Access Physiotherapist - Adults
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 3 mins ago
VH
Extreme Cleaner - Durham
VHA Home HealthCare
ON · Oshawa, ON
- Full-time
Participates in team meetings as requested, with a commitment to contribution and service development.
Added 3 mins ago
VH
RN/RPN - Palliative Care Program (Central Region)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 3 mins ago
VH
RPN - Hospital Partnership Program (Eastern Region)
VHA Home HealthCare
ON · Oshawa, ON
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 3 mins ago
VH
Occupational Therapist (Adults) - Strategic Solutions and Partnerships
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 3 mins ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
- Full-time
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they…
Added 3 mins ago
LU
Account Executive
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
Generating leads to create a pipeline of opportunities and manage the pipeline with the account team

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

Report this job