Find work in Canada.

336,262 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 54 mins ago
E
Bilingual - Sr Talent Acquisition Specialist (French + English)
Epiroc
Mississauga, ON
- $95,912 to $126,870 CAD / year
- Full-time
…support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more…
Added 2 hours ago
M
RQ11475 - Software Developer - CRM - Senior
Maarut
Toronto, ON
- Contract
have prior "Lead" experience as a MS Dynamics Developer.
Added 2 hours ago
M
RQ11491 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
delivering products using Microsoft Dynamics 365 and Power Platform.
Added 2 hours ago
Senior Manager, IT Operations
Canada Infrastructure Bank
Toronto, ON
Experience with Microsoft Dynamics 365 CRM, Dynamics 365 Business Central, Artificial Intelligence, or Machine Learning is an asset
Added 3 hours ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
We are seeking an experienced and results-oriented Quality Manager to lead our Quality Assurance and Quality Control functions. The successful candidate will be responsible for quality…
Added 4 hours ago
B
Software Developer - CRM - Senior (Lead exp)
Bevertec
Toronto, ON
- Contract
Must have prior "Lead" experience as a MS Dynamics Developer.
Added 4 hours ago
SI
Senior Product Manager
Siri InfoSolutions, Inc.
ON · Ontario, Canada
- Contract
Hands-on experience with Microsoft Dynamics 365, Power Platform, Azure & Dataverse
Added 10 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
5+ year demonstrable experience working with modern ERP environments and related business process domains (e.g. Dynamics 365, Oracle Fusion, Workday, SAP)
Added 18 hours ago
S
Gestionnaire des finances / Finance Manager
Side
Montreal, QC
- Full-time
Tenir à jour le grand livre dans Microsoft Dynamics 365 et veiller à ce que les données financières soient exactes et adéquatement appuyées.
Added 19 hours ago
DG
Manager, Business Transformation
Doane Grant Thornton LLP
Toronto, ON
- Full-time
Lead process design and optimization by analyzing workflows, facilitating current- and future-state workshops, identifying root causes, and designing scalable solutions.
Added 19 hours ago
MP
Inventory Coordinator
Metal Processing Group, an Affiliate of The Heico Companies
L'Orignal, ON
- Full-time
Strong knowledge of ERP systems, preferably Microsoft Dynamics 365.
Added 23 hours ago
WS
Customer Experience Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- $70,000 to $85,000 CAD / year
- Full-time
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Added 23 hours ago
TH
Inventory Coordinator
The Heico Companies LLC
L'Orignal, ON
- Full-time
Strong knowledge of ERP systems, preferably Microsoft Dynamics 365.
Added 23 hours ago
IR
Inventory Coordinator
Ivaco Rolling Mills
L'Orignal, ON
- Full-time
Strong knowledge of ERP systems, preferably Microsoft Dynamics 365.
Added 1 day ago
BS
Gestionnaire de Projets TI - Livraison de solutions & CI/CD / IT Project Manager - Solution Delivery & CI/CD
Browns Shoes
Montreal, QC
- Full-time
…l'entreprise - incluant l'implantation et l'évolution de Microsoft Dynamics 365 Finance & Operations au siège social ainsi que Microsoft Commerce PDV (POS) en magasin - , cette personne…
Added 1 day ago
WS
Superviseur, expérience client / Customer Experience Supervisor
Walter Surface Technologies
Montreal, QC
- Full-time
Expérience requise avec des systèmes ERP et CRM; expérience avec Tecsys, Microsoft Dynamics 365 et Salesforce constitue un atout.
Added 1 day ago
Bilingual Senior Manager, Business Solutions Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
A knowledge of Microsoft Dynamics 365 Finance & Operations and SAP Success Factors platforms considered an asset.
Added 1 day ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some…
Added 1 day ago
RB
Branch Manager
RS Breakers and Controls Inc.
Calgary, AB
- $65,000 to $70,000 CAD / year
- Full-time
Manage procurement for the branch - issue and monitor purchase orders, follow up with vendors on lead times and delivery, and process customer orders in the ERP (Microsoft Dynamics 365…
Added 1 day ago
LH
Senior Program Manager
LGI Healthcare Solutions Santé Inc.
Montreal, QC
- Full-time
Lead the programs within their assigned portfolio, from planning through deployment and stabilization.
Added 1 day ago
B
Senior Consultant, Cloud Services
BDO
Toronto, ON · Ottawa, ON · Oakville, ON · Vancouver, BC
- Full-time
Provide expert guidance on Microsoft CSP, Microsoft 365, Dynamics 365, Azure, and other cloud-based solutions to internal stakeholders and clients.
Added 1 day ago
LH
Senior Program Manager
LGI Healthcare Solutions
Montreal, QC
- Full-time
Knowledge of management, collaboration, planning, and visualization tools such as Microsoft Project, Power BI, Dynamics 365, SharePo
Added 1 day ago
KI
Business Head
Korcomptenz Inc: Total Technology Transformation
Toronto, ON
- Full-time
Drive opportunities across SAP, Microsoft Dynamics 365, Oracle, NetSuite, and other ERP platforms.
Added 1 day ago
Bilingual Manager, Software Engineering
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
An understanding of Microsoft Dynamics 365 CRM and Microsoft Azure.
Added 1 day ago
DR
System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
- Full-time
…enterprise-level ERP system such as Priority ERP, NetSuite, Microsoft Dynamics 365 Business Central, Microsoft Dynamics 365 Finance and Operations, SAP, or…

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

Report this job