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Added 1 min ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Temporary
Reporting to the QHSE Director and HSE Manager, this position will be based out of the Red Deer office and is a full-time, temporary contract position for up to 18 months to provide…
Added 1 min ago
EN
CEDO Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…team. This full-time position will report into the Division Manager and support operations throughout…
Added 1 min ago
EN
Operations Coordinator
Echo NDE
AB · Red Deer County, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 min ago
RB
Billingual Operations Representative
Royal Bank of Canada
Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Ajax, ON
- $19 to $21 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 min ago
CC
Assistant Store Manager
Canna Cabana
Fort Erie, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 1 min ago
Sr. Manager, Web Strategy
Asana
Vancouver, BC
…individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be…
Added 15 mins ago
OM
Analyste d'affaires
Omnicom Media
Montreal, QC
- Full-time
You will play a key role in our data-driven decision-making process. As
Added 15 mins ago
EF
Recruitment Specialist
Empowered Futures
Canada
- Volunteer
Draft and update job descriptions based on role requirements and hiring-manager insights.
Added 15 mins ago
MI
General Cook
Marriott International
Winnipeg, MB
- Part-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 15 mins ago
HR
Class 1 Driver
Herc Rentals
Fort McMurray, AB
- Full-time
Report to the branch manager or central dispatcher of any damage to Herc Rentals property that is uncovered by the driver during the process of picking up the equipment from the customer
Added 15 mins ago
EG
Spécialiste, Planification et Insights/Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Montreal, QC
- $63,000 to $88,500 CAD / year
- Full-time
Spécialiste, Planification et Insights / Planning & Insights Manager
Added 15 mins ago
CC
Specialist, Tax
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are recruiting a Tax Specialist to join our Finance team. Reporting to the Manager, Indirect Tax, this role is responsible for preparing Coca Cola’s Canadian indirect tax returns, as…
Added 15 mins ago
GC
Accounting Supervisor (1-Year Contract)
Greenwin Corp.
Toronto, ON
- Full-time
…required for a designated portfolio of assets and to assist the Manager, Accounting, in the supervision of the day-to-day activities of the Property…
Added 15 mins ago
TL
PREVENTIVE MAINTENANCE ACCOUNT MANAGER
Troy Life & Fire Safety Ltd.
Sudbury, ON · Greater Sudbury, ON
- Full-time
…motivated, energetic, and outgoing Preventive Maintenance Account Manager/Sales Representative to join our Sudbury, ON Team!As the Preventive Maintenance Account Manager you will be…
Added 15 mins ago
HR
Tractor Trailer Driver (AZ)
Herc Rentals
Ajax, ON
- Full-time
Report to the branch manager or central dispatcher of any damage to Herc Rentals property that is uncovered by the driver during the process of picking up the equipment from the customer.
Added 15 mins ago
CC
Sales Development Manager, Relief (8-Month Contract)
Coca-Cola Canada Bottling Limited
Victoria, BC
- Contract
Added 15 mins ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Toronto, ON
- $65,500 to $92,000 CAD / year
- Full-time
Expedia Group Advertising Planning & Insights (EGA-PI) Manager
Added 15 mins ago
EG
Expedia Group Advertising Planning & Insights (EGA-PI) Manager (FTC)
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
Expedia Group Advertising Planning & Insights (EGA-PI) Manager
Added 15 mins ago
A
Software Development Engineer II, WW Prime Tech
Amazon
Vancouver, BC
- Full-time
…live experiment, then design the next message with a product manager and an applied scientist. You'll be in code and in reviews, digging into a latency or reliability question, and working…
Added 15 mins ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
The Junior Digital Marketing Project Manager is the main point of contact for helping our clients Get Seen with SEO, AEO and Digital Advertising. You’ll build and maintain strong client…
Added 15 mins ago
FT
Machining Shop Supervisor
Faber Technologies
Calgary, AB
- $45 to $55 CAD / hour
- Full-time
Work alongside the shop team and manager to ensure all work is completed safely and within scheduled timelines
Added 16 mins ago
Mon Kitchen Supervisor Hourly
Recipe Unlimited
Fort McMurray, AB
Participate in the training process for hourly HOH-Crew
Added 16 mins ago
Animal Welfare Officer
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Kelowna, BC
Reporting to the Regional Manager Animal Protection, this position responds to concerns and complaints of animal cruelty within the assigned geographic area. This includes conducting…
Added 16 mins ago
M
Project Manager
Metrolinx
Toronto, ON
- Full-time
Our Union Station Enhancement Project Office under the Capital Projects Group (CPG) is seeking a Project Manager to oversee the successful delivery of complex infrastructure projects from…

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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