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S7
Restaurant manager
Spice 72 Indian Restaurant & Lounge
Surrey, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 1 min ago
SW
Manager, mill
Société Wipro Lauak canada inc.
Mirabel, QC
- $120,000 to $140,000 CAD / year
- Full-time
- On-site
Added 2 mins ago
TH
Shift manager - fast food restaurant
Tim Hortons
Drummondville, QC
- From $17.7 CAD / hour
- Full-time
- Contract
- On-site
Train staff in job duties, sanitation and safety procedures
Added 4 mins ago
RM
Shift manager - fast food restaurant
Restaurants McDonalds
Québec, QC
- From $19.1 CAD / hour
- Full-time
- Temporary
- On-site
Train staff in job duties, sanitation and safety procedures
Added 4 mins ago
JT
Assistant manager, restaurant
Jimmy The Greek
Nepean, ON
- From $37 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 6 mins ago
BP
Restaurant assistant manager
Buster's Pizza & Donair
High River, AB
- From $37.75 CAD / hour
- Full-time
- On-site
Added 10 mins ago
F
Yard Equipment/Forklift Operator
Foremost
Hythe, AB
- Full-time
…in Hythe, Alberta. This position reports to our Production Manager and is responsible for the loading and unloading of trucks, minor maintenance work, supporting control with inventory…
Added 10 mins ago
HB
Store Manager - BOSS Store, Chinook
HUGO BOSS Canada, Inc.
Calgary, AB
- Other
Ensure all relevant conditions relating to Health & Safety are fulfilled and empower store staff to achieve the highest standards to support store management within this area.
Added 10 mins ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Other
Ensure all relevant conditions relating to Health & Safety are fulfilled and empower store staff to achieve the highest standards to support store management within this area.
Added 10 mins ago
VS
Restaurant manager
Van Son Vietnamese Cuisine
Calgary, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 13 mins ago
SC
Assistant manager - retail
SMARTSTONE CONSTRUCTION LTD.
Calgary, AB
- From $46.15 CAD / hour
- Full-time
- On-site
Added 13 mins ago
PK
Restaurant assistant manager
Phoenix Kitchen and Bar
Viking, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 16 mins ago
PL
Shift manager - fast food restaurant
Popeyes Louisiana Kitchen
Parry Sound, ON
- From $42.25 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 16 mins ago
PL
Restaurant assistant manager
Popeyes Louisiana Kitchen
Parry Sound, ON
- From $39.25 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 17 mins ago
FU
Restaurant manager
Fat Unicorn Tap N Grill 2023 Inc.
Lac La Biche, AB
- From $36.5 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 17 mins ago
FU
Kitchen manager
Fat Unicorn Tap N Grill 2023 Inc.
Lac La Biche, AB
- From $37 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 19 mins ago
RA
Food services manager
Rice and Noodle
Vancouver, BC
- $32 to $37 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 19 mins ago
SS
Restaurant manager
Subway Sandwich & Salads
Edmonton, AB
- $28 to $37 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 20 mins ago
TF
Retail sales manager
TRP FOOD LTD.
Kipling, SK
- From $45 CAD / hour
- Full-time
- On-site
Added 21 mins ago
TC
Kitchen manager
The Canadian Brew House (Kamloops) Ltd.
Kamloops, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Train staff in job duties, sanitation and safety procedures
Added 23 mins ago
FK
Restaurant manager
Fortune Kitchen
Garibaldi Highlands, BC
- $28 to $37 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 23 mins ago
TH
Restaurant manager
Tim Hortons
Havre Boucher, NS
- From $21.95 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 25 mins ago
N
Senior Software Developer - Networking (Flow)
Nutanix
Vancouver, BC
- $151,000 to $227,000 CAD / year
- Full-time
…team-specific guidance and norms will be provided by the hiring…
Added 28 mins ago
H&
Fast food restaurant manager
Harvey's & Swiss Chalet Restaurant
Edmonton, AB
- From $36 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed
Added 28 mins ago
FP
Fast food restaurant manager
Freshslice Pizza
Victoria, BC
- From $27.75 CAD / hour
- Full-time
- On-site
Ensure health and safety regulations are followed

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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