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Added 7 mins ago
GG
retail sales manager
Golden Glass & Shower Doors Ltd
Surrey, BC
- From $44.72 CAD / hour
- Full-time
- On-site
Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
Added 9 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Associates Inc
Montreal, QC
- Full-time
…précis des communications dans le S: Drive. Assister le Property Manager dans la préparation des travaux et des bons de commande en y joignant les devis reçus des prestataires de services,…
Added 9 mins ago
CA
Leasing Agent
Centurion Associates Inc
Calgary, AB
- Full-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 11 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Huntsville, ON
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 11 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Dartmouth, NS · Lake City Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 11 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Halifax, NS · Strawberry Hill Thrift Store
- Full-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 13 mins ago
EC
Budtender Sales Associate
Emerald Cannabis
Barrie, ON
- $17.95 to $18.5 CAD / hour
- Full-time
- On-site
…products and regulations * Trustworthy and guest-oriented *Operations* * Always follows Emerald Cannabis Co. standards and guidelines when preparing and explaining products * Adhere to all…
Added 40 mins ago
B
Customer Success Manager - eLearn
BoomerangFX
Mississauga, ON
- Full-time
As the Customer Success Manager (Learn Department) at BoomerangFX, you will focus on supporting the Learn division, working with clients in the medical spa and aesthetic industry. This…
Added 40 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Montreal, QC
- Full-time
Added 40 mins ago
V|
Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Contract
The Commercial Contracts Manager will be responsible for providing world class support from
Added 56 mins ago
LC
Front End Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Paradise, NL
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 2 hours ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 2 hours ago
NB
Wealth Associate
National Bank of Canada
Ancaster, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 2 hours ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Added 2 hours ago
G
Marketing Associate Intern, Severe Asthma & Nasal Polyps - Mississauga or Montreal
GSK
Hamilton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Montreal, QC
- $31,980 to $79,950 CAD / year
- Full-time
…omnichannel marketing execution, performance analytics, content operations, budget coordination and cross-functional project management. You will support the development and delivery of…
Added 2 hours ago
SD
Manager, IVD Manufacturing
SEKISUI Diagnostics
Charlottetown, PE
- Full-time
As Manager, IVD Manufacturing, you will lead our Production and Packaging Operations in Charlottetown, ensuring the safe, efficient, and compliant manufacture of In Vitro Diagnostic (IVD)…
Added 2 hours ago
E
Bilingual VIP Account Manager (English/French)
Entain
Toronto, ON
- Full-time
As a Bilingual VIP Account Manager you will be responsible for managing, retaining, reactivating and growing a portfolio of VIP players across English and French speaking audiences.
Added 2 hours ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
W
(CAN) Consumables Assistant Manager
Walmart
Ste.-Foy, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 2 hours ago
TM
PT Assistant Office Manager, Vancouver BC
Tribe Management inc
Vancouver, BC
- $23 to $25 CAD / hour
- Part-time
Position: Assistant Office Manager (minimum 25 hours/ week; Part Time, Permanent)
Added 2 hours ago
GD
DYNAMITE - Seasonal Sales Associate - Vaughan Mills
Groupe Dynamite, Inc Garage
Vaughan, ON
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 2 hours ago
GD
DYNAMITE - Sales Associate PT - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
- Part-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 2 hours ago
GD
DYNAMITE - Team Leader PT - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 3 hours ago
E
Assistant Business Manager
ELEMIS
Edmonton, AB
- Full-time
Partner with the Business Manager to drive sales, treatments, and overall store performance

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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