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Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.
Added 41 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.
Added 1 hour ago
R
B2B Field Sales / Outside Sales Rep
RYSE
Toronto, ON
- $45,000 to $150,000 CAD / year
- Full-time
Added 1 hour ago
TM
Sales Engineer
Technical Management Group Ltd. (TMG)
Toronto, ON
- Full-time
…generation through proposal development, opportunity support, Salesforce/CRM reporting, sales enablement, Sales and Marketing coordination, process improvement, and proposal-to-project…
Added 2 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.
Added 2 hours ago
CC
Corporate Account Executive
Canon Canada
Ottawa, ON
- Full-time
Documenting all sales activities in Salesforce
Added 2 hours ago
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Account Manager, LCUR
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- Full-time
Responsible for maintaining customer data files in SalesForce and keeping records of sales, customer information, and requests.
Added 2 hours ago
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Strategic Sales Executive - Energy Services
Trane Italia
Ottawa, ON
- Full-time
Added 2 hours ago
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Sales Development Representative
Trane Italia
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- Full-time
Strong CRM discipline, using Salesforce or a similar platform, with clean and current data.
Added 2 hours ago
TI
Client Services Representative (CSR)
Trane Italia
Burnaby, BC
- Full-time
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Added 2 hours ago
TC
Marketing Campaigns Co-op
Trulioo Co-op & Internship
Remote, Canada
- Internship
- Remote
Technology: Familiarity with, or eagerness to learn, tools such as Marketo, Salesforce, Google Analytics
Added 2 hours ago
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Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
Added 2 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Relevant certifications (for example Microsoft Azure Developer Associate, SnapLogic, Salesforce or Workday integration) are an asset
Added 2 hours ago
O
Inside Sales Representative
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- Full-time
Track all sales activities and pipeline progression accurately in Salesforce (SFDC).
Added 2 hours ago
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Relationship Specialist
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- $65,000 to $70,000 CAD / year
- Full-time
Experience with Google Workspace, Salesforce, Tableau
Added 2 hours ago
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Independent Account Executive - PowerSports
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Airdrie, AB · Nisku, AB · Richmond, BC · Winnipeg, MB · Paradise, NL · Enfield, NS · Ayr, ON · Brampton, ON · Ottawa, ON · Toronto, ON · Saint-Eustache, QC · St.-Romuald, QC · Saskatoon, SK · CAN - ON - Brampton (Toronto)
- Full-time
Track all sales activities and pipeline progression accurately in Salesforce (SFDC).
Added 2 hours ago
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Acquisition Account Manager (Sales), Staples Promotional Products
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Calgary, AB
- Full-time
Maintain accurate pipeline, sales activity, opportunity tracking, and revenue forecasts in Salesforce.
Added 2 hours ago
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Sales Representative
DYNAMIC SECURITY GROUP INC.
Etobicoke, ON
- $60,000 to $126,511.45 CAD / year
- Full-time
- On-site
…and product demonstrations to potential clients. * Utilize Salesforce or similar CRM tools for tracking sales activities, managing accounts, and reporting on performance metrics. *…
Added 2 hours ago
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Senior Consultant, Salesforce Developer
CIBC
Toronto, ON
- Full-time
…experiences for our clients and teams. As a Sr Consultant, Salesforce Developer, you'll lead the design and delivery of complex enterprise Customer Relationship Management (CRM) solutions…
Added 3 hours ago
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Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Keeping records accurate. Maintain onboarding activity, milestones, and client notes in Salesforce so the broader team has clear visibility into each account's status.
Added 3 hours ago
M
Commercial Account Executive II
MainMicro
Montreal, QC
- Full-time
Use Salesforce as a strategic tool, not just a reporting obligation
Added 3 hours ago
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Insurance Advisor - Life, Health & Wealth
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St. John's, NL
- Full-time
Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
Added 3 hours ago
H
Sales Development Representative (Toronto, Canada)
Hiya
Remote, Canada
- $84,375 USD / year
- Full-time
- Remote
Experience using Hubspot or Marketo, Salesforce, and other 3rd party integration tools
Added 3 hours ago
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Field Applications Engineer
Hexagon
Calgary, AB
- Full-time
Familiarity with Salesforce, Jira, Python, or similar tools and programming languages.
Added 3 hours ago
M
Job Board
MainMicro
Montreal, QC
- Full-time
Use Salesforce as your CRM - tracking team performance, surfacing risk, and driving data-backed decisions

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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