Find work in Canada.

334,753 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 43 mins ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
Lead business discovery to understand client business goals
Added 43 mins ago
P
Sales Account Executive
Pavago
Remote, Canada
- Remote
Generate pipeline through outbound prospecting and inbound lead follow-up
Added 43 mins ago
P
Sales Manager
Pavago
Remote, Canada
- Remote
At Pavago, we’re hiring on behalf of one of our clients for a Sales Manager to lead, coach, and scale a high-performing sales team focused on driving revenue growth and delivering…
Added 1 hour ago
AS
Senior Business Intelligence Analyst
Alliance Search Partners
Toronto, ON
- Full-time
● Act as the functional lead and subject matter expert on the requirements throughout solution design, development, testing, and implementation activities.
Added 2 hours ago
A
Business Development Representative
Accenture
Ottawa, ON
- Full-time
CRM-literate (Salesforce preferred); experience with sales intelligence or sequencing tools a plus.
Added 2 hours ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
EY Studio+ is helping clients modernize how they sell, serve, engage, and operate through Salesforce Financial Services Cloud (FSC), Marketing Cloud, Data 360 (Formerly Data Cloud),…
Added 3 hours ago
U
Implementation Consultant
Upshop
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Upshop is seeking an Implementation Consultant to lead customers through the successful deployment and adoption of Upshop solutions.
Added 4 hours ago
A
Senior Sales Representative, HRO, Human Resources Outsourcing, Mid-Market Accounts
ADP
Burnaby, BC
- Full-time
Trusted Advisor – You lead with integrity and consistently deliver on commitments
Added 6 hours ago
Y
Application Engineer_ High Content Imaging & Analysis (HCA)
Yokogawa
NB · Chiasson Office, NB
- Full-time
Yokogawa India is seeking a highly skilled and driven Senior Application Specialist to lead application support, scientific collaboration, and technical pre-sales/post-sales initiatives for…
Added 6 hours ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
…recommendations to enhance customer success initiatives. You will lead forecasting efforts for pipeline meetings, design scalable dashboards, and collaborate closely with cross-functional…
Added 14 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
Maintain business requirements, functional requirements and technical specification documentation for all reports
Added 15 hours ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 16 hours ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 16 hours ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 16 hours ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 16 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 16 hours ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 17 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 18 hours ago
C
Senior Consultant, Salesforce Developer
CIBC
Toronto, ON
- Full-time
…experiences for our clients and teams. As a Sr Consultant, Salesforce Developer, you'll lead the design and delivery of complex enterprise Customer Relationship Management (CRM) solutions…
Added 18 hours ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Facilitating client onboarding. Lead clients through a structured onboarding plan. Guide enablement activities, run readiness checkpoints, and confirm required setup items are completed…
Added 19 hours ago
SP
Director, Talent Attraction
Salesforce Partner Canada
Toronto, ON
- Full-time
We're looking for a Director, Talent Attraction (AMER) to lead the strategy and execution of how we source, engage, and attract top talent across the organization. This leader owns employer…
Added 19 hours ago
S
Director, Talent Attraction
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 20 hours ago
CM
Customer Success Manager
Cosm Medical
Toronto, ON
- Contract
Lead onboarding for new clinics: account setup, ordering walkthroughs and training. Build and improve the onboarding process as we grow.
Added 20 hours ago
Sales Operations Business Partner
Dayforce
Canada
Lead deep-dive analysis on funnel trends, stalled deals, and whitespace opportunities, and translate findings into decisions rather than presentations.
Added 20 hours ago
G
Manager, Client Success
GovAI
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
Lead, mentor, and support a team of Client Success Managers responsible for post-sale client relationships

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

Report this job