Jobs in Canada

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Added 4 mins ago
DB
food service supervisor
Donair Bros
Edmonton, AB
- $15.16 to $22 CAD / hour
- Full-time
- On-site
Kitchen Supervisor ? Donair Bros. *Location:* 2305 Rabbit Hill Road NW, Edmonton, AB *Job type:* Full-time and part-time positions available *Hours:* 20?40 hours per week Donair Bros. is a…
Added 8 mins ago
CG
Tim Hortons Team Member, Full Time
Compass Group Canada
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Prepares, presents and serves meals, ensuring the quality of the food and overall presentation.
Added 8 mins ago
MV
food service supervisor
MANOHAR VEGETARIAN BAKERY
Winnipeg, MB
- Full-time
Ensure that food and service meet quality control standards
Added 8 mins ago
PM
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
- Full-time
In the absence of the Nutrition Services Supervisor or Manager, assumes a leadership role in coordinating the Nutrition Services for the facility, including the daily supervision of the…
Added 8 mins ago
ML
FSQA Supervisor (Afternoon)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a key leader on the FSQA team, the FSQA Supervisor is responsible for ensuring the Quality Assurance and Food Safety programs and protocols are executed effectively at the facility. By…
Added 24 mins ago
PP
Laundry Attendant - Casual - Villa Marguerite
Park Place Seniors Living, Inc.
AB · Edmonton, AB
- Part-time
Participates in continuous quality improvement and program evaluation activities, education sessions, meetings.
Added 24 mins ago
PA
Supervisor, Crew Scheduling
Porter Airlines Inc.
Toronto, ON
- Full-time
The Supervisor, Crew Scheduling provides day-to-day leadership within Crew Scheduling, supporting the team in delivering reliable and timely crew coverage across the operation. The position…
Added 24 mins ago
PA
Supervisor, Ground Support Equipment (GSE)
Porter Airlines Inc.
Toronto, ON
- Full-time
Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
Added 24 mins ago
BM
Chef d’équipe en vente au détail / Retail Team Lead
Brand Momentum
Montreal, QC
- $60,000 CAD / year
- Full-time
Added 24 mins ago
Metrolinx - Track Supervisor
Siemens
Oakville, ON
As part of our Maintenance group and reporting to the Track Manager, the Track Supervisor is responsible for leading our track maintenance activities Newmarket Subdivision from downtown…
Added 26 mins ago
CO
Supervisor of Financial Operations
City of Salmon Arm
Salmon Arm, BC
- From $98,599 CAD / year
- Full-time
- On-site
…looking for an experienced, collaborative, and service-focused Supervisor of Financial Operations to join our team in a full-time permanent capacity. This leadership role oversees the…
Added 27 mins ago
AR
food service supervisor
A&W Restaurant
Vernon, BC
- From $21 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 27 mins ago
OM
restaurant supervisor
One More Family Restaurant
Conception Bay South, NL
- From $19 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 32 mins ago
GB
food service supervisor
George's Burgers & Subs
Portage la Prairie, MB
- $18.5 to $19.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 33 mins ago
CS
café supervisor
COFFEE STREET
Dartmouth, NS
- From $17 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 34 mins ago
TH
food service supervisor
Tim Hortons
Canmore, AB
- From $18.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 36 mins ago
GF
warehouse supervisor
GALAXY FREIGHTLINE INC
Mississauga, ON
- From $37.5 CAD / hour
- Full-time
- On-site
Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
Added 38 mins ago
WF
Produce Team Member (Clerk, Floor Service) - Part Time
Whole Foods Market
Vancouver, BC
- Part-time
Monitors and prevents spoilage and communicates waste to buyers, Team Leaders, and shift supervisor.
Added 39 mins ago
TL
Parts Manager
Transx Ltd
Rosser, MB
- Full-time
Vendor & Warranty Performance: Monitor vendor delivery, quality, and order accuracy while applying purchasing and warranty procedures consistently. Track warranty parts, cores, and…
Added 39 mins ago
Y
School Age Leader
YBC
Fort St. John, BC
- Up to $23.14 CAD / hour
Support the development and delivery of high-quality, age-appropriate programs (ages 5-12) aligned with YMCA standards, A Place to Connect curriculum, and all legislative requirements.
Added 39 mins ago
Y
Early Childhood Educator, Infant-Toddler
YBC
Kamloops, BC
- Up to $32.66 CAD / hour
- Full-time
…parents, fellow educators, and community partners to deliver high-quality childcare within the communities we…
Added 39 mins ago
Y
Early Childhood Educator or Early Childhood Educator Assistant
YBC
Fort St. James, BC
- $23.81 to $31.56 CAD / hour
…parents, fellow educators, and community partners to deliver high-quality childcare within the communities we…
Added 39 mins ago
E
Machinist
Emerson
Brantford, ON
- Full-time
Work with cylinder shop lead hand, manufacturing engineer and supervisor to safely solve machining tasks as they are presented.
Added 41 mins ago
NY
food service supervisor
New York Fries
Medicine Hat, AB
- From $19.5 CAD / hour
- Full-time
- On-site
Ensure that food and service meet quality control standards
Added 54 mins ago
EN
CEDO Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…industries. As a company driven on customer service and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest…

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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