Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Forest Planning and Development Technician
Natural Resources and Indigenous Futures
Winnipeg, MB
Experience using Geographic Information Systems (GIS), including ArcGIS, ArcGIS Pro, and/or ArcGIS Online or similar software applications.
Added 2 mins ago
W
(CAN) Customer Service Manager
Walmart
Flin Flon, MB
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 2 mins ago
W
(CAN) Solution Consultant II
Walmart
Mississauga, ON
- Full-time
Bachelor’s degree in computer science, Information Systems, Business, or related field.
Added 2 mins ago
W
(CAN) Customer Service Manager
Walmart
Williams Lake, BC
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 3 mins ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Support the effective use of the City’s customer service systems and knowledge resources by:
Added 3 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
…information management functions. This role ensures that corporate systems - including major enterprise systems and other business applications - are reliable, secure, and aligned with…
Added 3 mins ago
N
Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
Improve the performance of systems to deliver for low-latency and high-throughput use cases.
Added 3 mins ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
…necessary for sustainable adoption of new policies, practices, systems, and…
Added 3 mins ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
You will establish and oversee fair, unbiased and transparent systems for hiring, development, supervision, evaluation, recognition, compensation, promotion and discipline. You will prepare…
Added 3 mins ago
SH
Co-Op IT
Sandman Hotel Group
BC · West Vancouver, BC
- Volunteer
Help maintain and document systems, equipment inventory, or configurations
Added 3 mins ago
J
Protection and Control (P&C) Engineer – Transmission
Jacobs
Ottawa, ON
- $133,800 to $175,000 USD / year
- Full-time
Experience with other power systems studies software such as PSCAD, PSS/E etc.
Added 3 mins ago
J
Protection and Control (P&C) Engineer – Transmission
Jacobs
Winnipeg, MB
- $133,800 to $175,000 USD / year
- Full-time
Experience with other power systems studies software such as PSCAD, PSS/E etc.
Added 3 mins ago
JH
Experienced Tax Preparer
Jackson Hewitt Tax Service Inc.
Hamilton, ON
- Full-time
Confidence using tax preparation software and learning new systems.
Added 3 mins ago
J
Protection and Control (P&C) Engineer – Transmission
Jacobs
Calgary, AB
- $133,800 to $175,000 USD / year
- Full-time
Experience with other power systems studies software such as PSCAD, PSS/E etc.
Added 3 mins ago
J
Protection and Control (P&C) Engineer – Transmission
Jacobs
Toronto, ON
- $133,800 to $175,000 USD / year
- Full-time
Experience with other power systems studies software such as PSCAD, PSS/E etc.
Added 5 mins ago
W
Manager, Learning and Development
Walmart
Mississauga, ON
- Full-time
…and Vendor functional capabilities (frameworks, process and systems) using instructional design methodology (assesses, develop, design, implement, deliver, evaluate). Manage the…
Added 5 mins ago
W
customer service manager
Walmart
Flin Flon, MB
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Levis, QC
- Part-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Saguenay, QC
- Part-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
(CAN) Customer Service Manager
Walmart
Sussex, NB
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lac-Mégantic, QC
- Part-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
Customer Service Manager -PT
Walmart
Medicine Hat, AB
- Part-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 5 mins ago
W
Front End Customer Service Manager
Walmart
Fort Saskatchewan, AB
- Full-time
Trains associates on systems and Company procedures, including scanning accuracy, productivity standards, company programs and initiatives, discount programs, EAS processes, and safety…
Added 6 mins ago
Technology Education Consultant (Education Officer 3)
The Government of Nova Scotia
Flexible, NS
Liaise with RCEs/CSAP and school safety committees in relation to dust collection systems, hot work, training for production lab equipment, etc.
Added 8 mins ago
UO
Business Analyst
University of Prince Edward Island
Charlottetown, PE
- Full-time
Collaborate with IT and business stakeholders to improve the effectiveness, usability, and integration of financial systems and reporting tools

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

Report this job