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Added 13 mins ago
SI
Supervisor, Distribution
Saputo Inc.
Edmonton, AB
- Full-time
Saputo Dairy Products Canada is seeking an enthusiastic, results-oriented Distribution Supervisor to join our team. Reporting to the Distribution leadership team, this role is responsible…
Added 27 mins ago
GC
Chief Operating Officer
GlassRatner Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
The organization is seeking an accomplished Chief Operating Officer (COO) to join its senior leadership team to lead the continued development and growth of its operations. Reporting to the…
Added 28 mins ago
KG
Manager, Health & Safety
Kleysen Group Ltd.
Edmonton, AB
- Full-time
…orientated and hands on approach in working alongside the Operations team & the Business Unit Leader…
Added 56 mins ago
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Lab Technician
Mativ
Renfrew, ON
- Full-time
Mativ is a global leader in specialty materials headquartered in Alpharetta, Georgia. The Company offers a wide range of critical components and engineered solutions that connect, protect,…
Added 58 mins ago
PS
Inventory Control Specialist
PRIDE Seeds
Chatham-Kent, ON
- Full-time
Coordinate paper flow between sales support team and warehouse team.
Added 1 hour ago
Dock Loader
The Erb Group
Baden, ON
…a Top Fleet Employer, and continue to be a safety industry…
Added 1 hour ago
BD
Warehouse Associate
Book Depot
Thorold, ON
- Up to $18.15 CAD / hour
…distribution centre in the Niagara Region (Thorold, Ontario), our team receives, sorts, restocks, picks, and ships books as part of a six-day-a-week operation, in a warehouse environment…
Added 1 hour ago
AM
Custodial Supervisor
Avl manufacturing
Hamilton, ON
- Up to $32 CAD / hour
Founded in 1998, AVL has grown into a North American leader in turnkey engineering, manufacturing, and assembly solutions. For over 25 years, we've combined in-house mechanical, structural,…
Added 1 hour ago
I
Operations Supervisor
Intelcom
Rimouski, QC
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 1 hour ago
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Gestionnaire, Opérations
Dynacare (French)
Canada
- Full-time
Added 2 hours ago
MP
Lead Data Engineer - Temporary Assignment up to 18 months
Municipal Property Assessment Corporation
Pickering, ON
- Temporary
Our Information Technology team works closely with each department across the business to design, build and deliver innovative solutions that help make MPAC an international leader in the…
Added 2 hours ago
TG
Receiver (Production Control)
Toyoda Gosei Americas
Stratford, ON
- Full-time
…products with a heavy focus on safety, respect and success for our Team…
Added 2 hours ago
AC
Data and Modelling Engineer
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 2 hours ago
AC
Enterprise Data Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics…
Added 2 hours ago
Inventory and Systems Leader
Hilton Food Group Plc
Brantford, ON
The Inventory & Systems Leader owns end-to-end inventory accuracy, warehouse systems performance, and automation reliability within an automated food production environment. The role…
Added 2 hours ago
C
Chapter Lead, Data Engineering
Cogeco
Burlington, ON · Montreal, QC
- Full-time
…with a rigorous, architectural mindset and who can guide a team to deliver high-quality, sustainable solutions. If you are a curious, pragmatic, and energizing leader who thrives on…
Added 2 hours ago
Senior Manager, Supply Chain Analytics
Brewers Retail Inc
Bolton, ON
…Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that…
Added 2 hours ago
I
Operations Supervisor
Intelcom
Timmins, ON
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 3 hours ago
E
Warehouse Associate
EECOL
Cranbrook, BC
- Full-time
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive…
Added 3 hours ago
Warehouse Driver
Sonepar
Sarnia, ON
You will be joining a market leader with over 40 years of experience to help you elevate your potential.
Added 4 hours ago
Warehouse Clerk
Vast auto Distribution
Montreal, QC
Vast-Auto Distribution, a subsidiary of O’Reilly Automotive Inc., is a leader in auto parts distribution and retail across Eastern Canada. It is part of O’Reilly Auto Parts that operates…
Added 4 hours ago
Pharmacy Services - Clinical Director, Pharmacy Services
Mohawk Medbuy Corporation (MMC)
Burlington, ON · ON · Kingston, ON · London, ON · Oakville, ON · Thunder Bay, ON · Toronto, ON · Chatham-Kent, ON
We are currently recruiting for a full-time Clinical Director, Pharmacy Services to support our Pharmacy Services team.
Added 5 hours ago
Maintenance Manager
Bunge
Hamilton, ON
Bunge has an exciting opportunity available for Maintenance Manager. In this role you will be part of a global team working on challenging, meaningful projects impacting core business…
Added 5 hours ago
T
Yard Forklift Driver
Techo-Bloc
Chambly, QC
- Full-time
At Techo-Bloc, quality isn’t just a final check - it’s a mindset built into everything we do. We’re a leader in high-end landscaping products across North America, and we’re proud of our…
Added 5 hours ago
A
Human Resources Generalist
Altis
Woodbridge, ON
- $70,000 to $75,000 CAD / year
- Full-time
…contribute ideas while learning directly from an experienced HR leader. Along with a hybrid schedule and a culture that values work-life balance, you’ll receive company-paid health and…

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

$70,000 to $85,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $85,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

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More about this job

Responsibilities

The Customer Experience Supervisor leads daily team activities, ensuring professional support and accurate order fulfillment for customers and sales teams. This role is responsible for coaching staff, resolving complex customer issues, and driving continuous process improvements across cross-functional departments.

Requirements

Candidates must have at least five years of customer service experience in a product-based or industrial environment, including three years in a supervisory role. Proficiency in ERP and CRM systems is required, along with bilingual fluency in English and French.

Skills

Team Leadership
Customer Service
Coaching
Order Management
ERP Systems
CRM Systems
Problem Solving
Communication
Performance Management
Process Improvement
Data Analysis
Bilingualism
Microsoft 365
Supply Chain Coordination
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Supervisor
Manufacturing
Distribution
ERP
CRM
Tecsys
Microsoft Dynamics 365
Salesforce
EDI
Order Fulfillment
Supply Chain
Pricing
Shipping
Performance Metrics
Onboarding
Training
Process Discipline
Metalworking
Bilingual

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