Full-time jobs in Canada (341,509 jobs)

Explore full-time jobs across Canada. Choose a location and read the full job details.

341,509 listings · 49,602 employers Counted Nov 14, 2026. How we count

About these jobs

Employers hiring include Walmart Canada (7,185 listings), A&W Canada (4,237 listings), Loblaw Companies Limited (2,851 listings).

Common roles: Cook, Store manager, Sales representative.

89,547 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	25.00	55,050
CAD / year	80,000.00	31,898
CAD / month	4,875.50	730
USD / year	134,450.00	410
CAD / day	223.15	132
CAD / week	1,600.00	97
USD / hour	20.00	37
GBP / year	270,000.00	24
EUR / year	65,000.00	11
GBP / hour	35.00	10

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 1% remote, 14% hybrid, 82% on-site, 2% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Full-time jobs in Canada

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WS
Customer Experience Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
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Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
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Walter Surface Technologies Incorporated
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Pointe-Claire, QC
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Walter Surface Technologies Incorporated
Pointe-Claire, QC
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Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Customer Experience Supervisor at Walter Surface Technologies will lead and coach a customer service team, monitor performance, and resolve complex customer and order problems. The role also reviews orders for accuracy, runs reports, and works with other departments on delivery and supply issues.

Requirements

Candidates need at least 5 years of customer service experience in a product or industrial setting and 3 years of supervisory experience. They must be bilingual in French and English, with ERP and CRM system experience and strong Microsoft 365 skills.

Skills

Team leadership and coaching
Performance management
Customer service management
Escalation management
ERP systems
CRM systems
EDI transactions
Order management
Tecsys
Microsoft Dynamics 365
Salesforce
Process improvement
Service level monitoring
Report preparation
Data analysis
Recruitment and scheduling
Cross-functional collaboration
Bilingual French and English
Microsoft Excel
Microsoft Teams
Microsoft Outlook
Microsoft Word
Problem solving
Conflict resolution
Training and onboarding

Keywords

Customer Experience Supervisor
customer service supervisor
team lead
ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
order management
customer escalation
bilingual French English
Microsoft 365
Excel
Teams
supply chain
industrial distribution
metalworking
abrasives
performance reporting

Seniority

Mid level

Tools

ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
Microsoft Teams
Microsoft Excel
Microsoft Outlook
Microsoft Word

Languages

English
French

Fields of study

Business
Customer Service

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Work requirements

Full-time jobs in Canada