Jobs in Canada

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Added 8 mins ago
FD
Senior Accountant
FG Deli Group Ltd.
BC
- Full-time
We’re looking for an experienced Senior Accountant to join our team in Langley, BC. Reporting to the Financial Manager, you’ll play a key role in our day-to-day financial operations, from…
Added 8 mins ago
MB
HR & Payroll Specialist, MBIB
Mary Browns
Markham, ON
- Full-time
Identify and escalate sensitive or complex employee relations issues, including potential policy violations, to the Manager, HR, ensuring timely resolution in alignment with company…
Added 8 mins ago
MB
Construction Project Manager
Mary Browns
Markham, ON
- Full-time
The Construction Project Manager is responsible for overseeing the full life cycle of Mary Brown’s and Fat Bastard Burrito Quick Service Restaurants across Canada, under MBI Brands. This…
Added 8 mins ago
MB
Manager, Digital App & Loyalty
Mary Browns
Markham, ON
- Full-time
Job Title: Manager, Digital App & Loyalty, MBIB
Added 8 mins ago
MB
Business Systems Specialist
Mary Browns
Markham, ON
- Full-time
…systems. This position will collaborate closely with culinary, finance, and operations teams to ensure that all digital and physical menu information aligns with strategic goals and…
Added 8 mins ago
BO
Director, Office North America Workplace Services
Bank of Montreal
Toronto, ON
- Full-time
Added 8 mins ago
FF
Manager - Financial Planning Analysis
Foliot Furniture
Saint-Jérôme, QC
- Full-time
We are currently seeking a Senior Manager – Financial Planning and Analysis to lead our financial planning and commercial business partnering activities. Reporting to the Senior Director,…
Added 8 mins ago
FF
Manager, Internal Controls and Financial Processes
Foliot Furniture
Saint-Jérôme, QC
- Full-time
We are currently seeking a Manager, Internal Controls and Financial Processes to ensure the reliability of our financial processes, strengthen our internal control framework, and oversee…
Added 8 mins ago
JF
Key Account Manager
Johnvince Foods
Toronto, ON
- Full-time
The Key Account Manager partners closely with Sales, Marketing, Operations, Supply Chain, Finance, Product Development, and other internal stakeholders to ensure seamless execution of…
Added 8 mins ago
JF
SAP Functional Analyst · Order to Cash
Johnvince Foods
Toronto, ON
- $90,000 to $110,000 CAD / year
Added 8 mins ago
Analytics & AI Solutions Lead
Mother Parkers Tea & Coffee
Mississauga, ON
Reporting to the Senior Manager - BI Analytics & Applied AI, the Analytics & AI Solutions Lead is responsible for leading the design, development, and adoption of enterprise analytics,…
Added 8 mins ago
WS
Customer Experience Supervisor
Walter Surface Technologies Incorporated
Pointe-Claire, QC
- Full-time
…Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous…
Added 16 mins ago
GC
Tax Accountant
Gondaliya CPA
Mississauga, ON
- Full-time
Hybrid schedule: 3 days in office, 2 days from home
Added 16 mins ago
GC
Senior Accountant - CPA
Gondaliya CPA
Mississauga, ON
- Full-time
Hybrid schedule: 3 days in office, 2 days from home
Added 16 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 16 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
Our Payroll Manager based in Bolton Ontario would be responsible for the Americas (US/Canada/Latam) payroll operations, ensuring accurate, timely, and compliant processing across the U.S.,…
Added 16 mins ago
C
Teller
Cineplex
AB · Edmonton, AB
- Part-time
…position of Office Teller, reporting to the Assistant General Manager. This position will be based at 2065, 8882 - 170th St., NW, Edmonton,…
Added 16 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 46 mins ago
RI
Manager, (Organizational) Change Management
RBC Investor Services
Toronto, ON
- Full-time
The Manager, Change Management, will be primarily accountable to define strategy, lead, and execute end-to-end change management (process, technology, and people) for an assigned set of…
Added 1 hour ago
SN
Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
SDM New Glasgow Westville (AH MacDougall Pharmacy Ltd)
New Glasgow, NS
- Part-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 1 hour ago
Night Supervisor
Easton's Group of Hotels Inc.
Toronto, ON
Added 1 hour ago
EG
Night Audit Manager
Easton's Group of Hotels Inc.
Toronto, ON
- Part-time
Added 1 hour ago
D
M&A Integrations Coordinator
Dentist
Toronto, ON
- Full-time
Reporting to the Manager, M&A Integrations, the M&A Integrations Coordinator plays a key role in supporting the onboarding and transition of newly acquired dental practices across Canada.
Added 1 hour ago
Regional Operations Manager
Optima Living
Calgary, AB
Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline.
Added 1 hour ago
Pre-Opening Accounts Payable/ Income Auditor
Easton's Group of Hotels Inc.
Vaughan, ON
Prepares the entry of hotel invoices into accounting software as approved by the Department Heads and General Manager.

Walter Surface Technologies Incorporated

Customer Experience Supervisor

Pointe-Claire, QC, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 7, 2026

Original job description

Reports to: Manager, Customer experience

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Customer Experience Supervisor at Walter Surface Technologies will lead and coach a customer service team, monitor performance, and resolve complex customer and order problems. The role also reviews orders for accuracy, runs reports, and works with other departments on delivery and supply issues.

Requirements

Candidates need at least 5 years of customer service experience in a product or industrial setting and 3 years of supervisory experience. They must be bilingual in French and English, with ERP and CRM system experience and strong Microsoft 365 skills.

Skills

Team leadership and coaching
Performance management
Customer service management
Escalation management
ERP systems
CRM systems
EDI transactions
Order management
Tecsys
Microsoft Dynamics 365
Salesforce
Process improvement
Service level monitoring
Report preparation
Data analysis
Recruitment and scheduling
Cross-functional collaboration
Bilingual French and English
Microsoft Excel
Microsoft Teams
Microsoft Outlook
Microsoft Word
Problem solving
Conflict resolution
Training and onboarding

Keywords

Customer Experience Supervisor
customer service supervisor
team lead
ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
order management
customer escalation
bilingual French English
Microsoft 365
Excel
Teams
supply chain
industrial distribution
metalworking
abrasives
performance reporting

Seniority

Mid level

Tools

ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
Microsoft Teams
Microsoft Excel
Microsoft Outlook
Microsoft Word

Languages

English
French

Fields of study

Business
Customer Service

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Work requirements

Jobs in Canada