Find work in Canada.

328,747 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
B
Director, Engineering and Procurement, AI Fabric
Bell
Calgary, AB
- Full-time
Reporting to the VP, Capital Programs, the Director, Engineering & Procurement is responsible for providing leadership across engineering governance, technical strategy, strategic sourcing,…
Added 14 mins ago
MM
Regional Manager-Originations-GTA West & Western Ontario
Marathon Mortgage Corp.
ON · Ontario, Canada
- Full-time
Marathon is seeking an experienced and highly motivated Regional Manager, Originations – GTA West & Western Ontario to lead the growth of mortgage originations and broker relationships…
Added 14 mins ago
MM
Regional Manager-Originations-GTA East & Northern Ontario
Marathon Mortgage Corp.
ON · Ontario, Canada
- Full-time
Marathon is seeking an experienced and highly motivated Regional Manager, Originations – GTA East & Northern Ontario to lead the growth of mortgage originations and broker relationships…
Added 14 mins ago
EN
Senior Eddy Current Analyst
Echo NDE
Fort Saskatchewan, AB
- Full-time
Lead the review, analysis, and interpretation of complex Eddy Current inspection data in accordance with approved procedures, specifications, codes, and client requirements.
Added 14 mins ago
H
Senior Director, Global Delivery Lead - Data Retention
Hays
Waterloo, ON
- Contract
We are seeking a senior global delivery leader to establish and lead the program office for the Global Data Retention Management Program. The program will coordinate enterprise efforts to…
Added 14 mins ago
I-
Business Consultant / Business Effectiveness
IFG - International Financial Group
Toronto, ON
- Contract
…and business effectiveness. The role will focus on financial reporting, forecasting, process improvement, governance activities, and supporting senior leadership with analysis and…
Added 14 mins ago
KS
Business Development Manager (Food Manufacturing)
Kelly Services (Canada), Ltd.
Brantford, ON
- $87,761 to $109,701 CAD / year
- Full-time
…a Customer Business Development Manager to join their team. Reporting to the Director of Sales, this role is responsible for managing a key customer relationship and the day-to-day…
Added 14 mins ago
MM
Internal Account Manager-Originations-Western Canada
Marathon Mortgage Corp.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Marathon is seeking an experienced and highly motivated Internal Account Manager, Originations – Western Canada to lead the growth of mortgage originations and broker relationships…
Added 14 mins ago
S
Temporary - Assistant Department Manager Front End - Belmont Market
Sobeys
Langford, BC
- Temporary
…responsible operation of the department. The Assistant Manager will lead, manage, coach, motivate and train staff to achieve the highest level of customer service, adherence to all Food…
Added 14 mins ago
D
Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON
- Full-time
Reporting to the Head of Marketing, this role leads the marketing strategy and execution for Dyson Canada's Home portfolio, including Floorcare, Environmental Care, and future Home…
Added 14 mins ago
OO
Sr. Manager, Education and Outreach
Ontario One Call
Guelph, ON
- Full-time
Reporting to the Vice President, Education and Brand (VP), the Sr. Manager, Education and Industry Outreach (Sr. Manager) leads Ontario Dig Authority's education, outreach, industry…
Added 14 mins ago
P
Manager, Global Supplier Management - Corporate Real Estate
Procom
Toronto, ON
- Contract
Lead the ongoing management of CRE’s Service Partners globally in accordance with the Supplier Management & Governance Framework.
Added 14 mins ago
QM
Senior Financial Accountant
Quantum Management Services Ltd.
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Our government-based client is seeking a Senior Financial Accountant to lead financial accounting, reporting, budgeting, forecasting, treasury, and controllership activities. The role…
Added 14 mins ago
S
Meat - Manager Meat
Sobeys
Hamilton, ON
- Full-time
Initiate, support, participate and lead community and charitable events and activities
Added 14 mins ago
LV
COORDINATOR, TI OPERATIONS-EN
La Vie En Rose
Montreal, QC
- Full-time
Reporting to the Team Lead, IT Operations, the Coordinator, IT Operations will support the IT team in deploying and supporting technology operations for the head office and store network.…
Added 14 mins ago
IG
Platform Engineer
Insight Global
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Insight Global is looking for a Lead AI Engineer to join a leading bank based in Toronto. You will be part of the Cloud Engineering Infrastructure team supporting the platform…
Added 14 mins ago
OH
Care Coordinator, Temporary Full Time, NLNG, Smith Falls (1.0)
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 14 mins ago
OH
Care Coordinator, Temporary Full Time, Central Ottawa Civic, Bells Corners
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centered care – and be supported by our…
Added 14 mins ago
EN
API / National Board Inspector
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Perform API 510 and/or 570 inspections, assessing inspection results, reporting all findings, and recommending any required repairs.
Added 14 mins ago
WW
Project Coordinator
White Widget
MB · Back, MB
- Full-time
…boards after standups, sends status reports to clients (that the lead reviews), tracks hours, flags blockers, and makes sure nothing falls through the cracks across 3-5 active projects. If…
Added 14 mins ago
CM
Customer Success Manager
Cosm Medical
Toronto, ON
- Contract
The Customer Success Manager helps our customers succeed with Cosm products and helps more clinicians discover them. Reporting to the Head of Product, you’ll own the customer experience for…
Added 14 mins ago
I
Healthcare Assistant – Portmarnock / Malahide
InisCare
Malahide, ON
- Full-time
InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care…
Added 14 mins ago
J(
Lead Engineer, Facility Design
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Full-time
Reporting to the Manager, Project Engineering, the Lead Engineer, Facility Design is a senior engineering role responsible for supporting transmission facility design and connection…
Added 14 mins ago
C
IT Operations Support Engineer
CanDeal
Toronto, ON
- Full-time
Reporting to the Senior Manager of Technology Operation and a part of the TOMS (Technical Operations Management and Support) team, the IT Operations Support Engineer ensures the continual…
Added 14 mins ago
C
Senior Manager, Health & Safety
Clutch
Mississauga, ON
- Full-time
Reporting to the Director, People Operations, you will serve as the senior HSE expert for the business: advising Operations and ensuring multi-jurisdictional compliance, and leading the…

Walter Surface Technologies

Superviseur, expérience client / Customer Experience Supervisor

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English · French
Posted: Oct 7, 2026

Original job description

English section of this bilingual listing.

La version anglaise suivera / English version will follow)

Relève de : Gestionnaire, expérience client

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Read the full bilingual original

La version anglaise suivera / English version will follow)

Relève de : Gestionnaire, expérience client

Depuis plus de 70 ans, WALTER Surface Technologies est un chef de file mondial dans les technologies de traitement de surface. L’entreprise offre des abrasifs haute performance, des outils, des outils électriques, des solutions chimiques, des solutions de sécurité et des solutions pour les procédés de soudage, spécialement conçus pour l’industrie du travail des métaux. Notre philosophie fondamentale consiste à aider nos clients à travailler mieux et à atteindre l’excellence grâce aux meilleures technologies, aux meilleurs produits, à la meilleure performance, à la meilleure sécurité et à la meilleure durabilité, le tout conçu pour accroître leur productivité et leur rentabilité.

Sommaire du poste

Le superviseur ou la superviseure, expérience client, dirige les activités quotidiennes de l’équipe Expérience client afin d’assurer un soutien rapide, exact et professionnel aux clients de Walter Surface Technologies ainsi qu’aux équipes des ventes. Ce rôle est responsable de la performance de l’équipe, de l’accompagnement, du respect des processus et de la résolution des problèmes clients complexes. La personne collabore étroitement avec les ventes, la chaîne d’approvisionnement, les achats, les opérations, l’expédition, la tarification et les finances afin de soutenir l’exécution des commandes, la satisfaction des clients et l’amélioration continue.

Principales responsabilités

Superviser, accompagner et soutenir les représentants Expérience client afin d’offrir un service constant, réactif et professionnel par téléphone, courriel et canaux de gestion des cas.
Établir des attentes claires en matière de performance; surveiller les niveaux de service, la productivité, la qualité, la rétroaction des clients et le respect des processus établis; fournir de l’accompagnement et de la rétroaction en temps opportun.
Diriger l’intégration, la formation, la formation croisée et les plans de développement afin de renforcer la connaissance des produits, la maîtrise des systèmes et les compétences en service à la clientèle.
Gérer et résoudre les préoccupations clients escaladées, les problèmes de commandes et les défaillances de service avec jugement, diligence appropriée et conformément aux politiques de l’entreprise.
Maintenir une bonne connaissance des processus et systèmes de service à la clientèle, y compris les ERP, CRM, EDI, la tarification, la gestion des commandes, l’expédition, les retours et le traitement des écarts, afin d’assurer des transactions exactes et complètes.
Examiner les commandes clients et les transactions EDI afin d’en assurer l’exactitude, notamment la tarification, les modalités de transport, la sélection de l’entrepôt, les méthodes d’expédition, les instructions spéciales et les exigences propres aux clients.
Diriger et soutenir les promotions clients, les programmes nationaux, les initiatives de rabais au volume et les activités de soutien aux ventes; coordonner l’exécution, suivre les résultats et communiquer les conclusions à la direction.
Élaborer, documenter et améliorer continuellement les processus, les contrôles et les méthodes de travail standard de l’équipe afin de réduire les erreurs, d’améliorer les délais de réponse et de bonifier l’expérience client.
Collaborer avec les équipes interfonctionnelles afin de traiter les risques liés au service, les commandes en souffrance, les contraintes d’approvisionnement, les problèmes de livraison et les changements opérationnels ayant une incidence sur les clients.
Préparer et tenir à jour des rapports sur la performance du service, la qualité des commandes, les écarts, les retours, les enjeux clients et les autres indicateurs du service aux fins d’examen par la direction.
Soutenir les besoins en personnel par le recrutement, la planification des horaires, la gestion de la performance et le développement des employés, tout en favorisant un environnement d’équipe constructif, responsable et collaboratif.
Maintenir une présence régulière et fiable conformément aux politiques de l’entreprise et aux besoins opérationnels.

Qualifications et expérience

Diplôme d’études secondaires ou équivalent requis; une formation postsecondaire en administration, service à la clientèle ou dans une discipline connexe constitue un atout. Une expérience pertinente équivalente sera considérée.
Minimum de cinq ans d’expérience en service à la clientèle dans un environnement axé sur les produits, la distribution, l’industrie ou la fabrication.
Minimum de trois (3) ans d’expérience en supervision ou comme chef d’équipe dans une fonction de service à la clientèle ou de gestion des commandes.
Expérience requise avec des systèmes ERP et CRM; expérience avec Tecsys, Microsoft Dynamics 365 et Salesforce constitue un atout.
Bilinguisme français et anglais, à l’oral et à l’écrit, requis pour les rôles soutenant les clients canadiens et les partenaires internes dans les deux langues officielles.

Connaissances, compétences et aptitudes

Capacité démontrée à diriger, accompagner et développer une équipe en contact avec la clientèle.
Bon jugement, solides compétences en résolution de problèmes et approche pratique axée sur le client pour régler les enjeux.
Excellentes compétences en communication écrite et verbale, avec une approche calme, professionnelle et patiente dans les situations difficiles.
Grande attention aux détails, sens de l’organisation et sens de l’urgence dans un environnement à volume élevé.
Capacité à interpréter les données de performance, à cerner les tendances et à mettre en œuvre des améliorations pratiques.
Maîtrise des applications Microsoft 365, notamment Teams, Excel, Outlook et Word.

_____________________________________________________

Reports to: Manager, Customer experience

Position Summary

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

Lead and develop the Customer Experience team, oversee service quality and performance, and resolve escalated customer and order issues. Coordinate with internal departments to support order fulfillment, promotions, reporting, and continuous improvement of customer-service processes.

Requirements

Requires at least five years of customer-service experience in a product-based, distribution, industrial, or manufacturing environment, including at least three years in a supervisory or team-lead role. A high school diploma or equivalent and ERP/CRM experience are required; French-English bilingualism is required for roles supporting Canadian customers and internal partners.

Skills

Team Leadership
Coaching and Employee Development
Customer Service
Escalation Management
Problem-Solving
Order Management
ERP Systems
CRM Systems
EDI Transactions
Process Improvement
Performance Reporting
Cross-Functional Collaboration
Microsoft 365
Written and Verbal Communication
French-English Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Team Supervision
Coaching
Employee Development
ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
Microsoft 365
Microsoft Teams
Microsoft Excel
Microsoft Outlook
Microsoft Word
Order Management
Order Fulfillment
Pricing
Shipping
Returns
Customer Promotions
Volume Discounts
Performance Reporting
Process Improvement
Supply Chain
Industrial Manufacturing
Distribution
French-English Bilingualism

Report this job