Find work in Canada.

332,965 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Regina, SK
…customer-centric solutions; role model, coach, and reinforce customer service standards daily for all…
Added 3 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised/affiliate store locations. Sobeys Capital…
Added 3 mins ago
Program Manager
Fairbanks Morse Defense
Peterborough, ON
…accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all…
Added 3 mins ago
VI
Team Lead
VPI INC.
Richmond Hill, ON
- Up to $61,800 CAD / year
- Full-time
…support to branch staff to ensure consistent, high-quality service delivery. Working closely with the Branch Manager, the Team Lead supports staff coaching and development, monitors…
Added 3 mins ago
IC
Quality Manager
IMT CORPORATION
Port Colborne, ON
- $88,200 to $130,500 CAD / year
- Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Quality Manager to join our team and contribute to the delivery of essential manufacturing solutions with Precision and…
Added 17 mins ago
PF
Plant Manager
Patriot Forge Co
Brantford, ON
- $110,000 to $135,000 CAD / year
- Full-time
Responsible for maintaining delivery commitments and improving product and process non-conformances
Added 17 mins ago
Accessibility Coach
Durham College
Oshawa, ON
Provide referrals to other professionals within the ASC – e.g, Adaptive Technologist, ensuring that appropriate documentation is forwarded from the service or Case Manager.
Added 17 mins ago
BP
Property Manager in Training - Riverbend Terrace
Broadstreet Properties LTD
Winnipeg, MB
- Full-time
Broadstreet Properties Ltd. is looking for a Property Manager in Training to join our team at Riverbend Terrace apartments in Winnipeg, MB! You will help to ensure the properties are…
Added 17 mins ago
QP
Manager, Marketing and Communications
QuadReal Property Group
Vancouver, BC · Toronto, ON
- Full-time
Reporting to the Director, Digital Marketing, the Manager, Marketing and Communications leads the planning, creation, and execution of corporate content and campaigns across digital and…
Added 17 mins ago
TH
Digital Content Specialist
The Home Depot
Canada
- Full-time
Reports to Manager of Ecomm Product Enrichment
Added 17 mins ago
SN
185-26-4 Administrative Assistant, Animal Wellness
Six Nations
Ohsweken, ON
- Full-time
JOB SUMMARY: The Administrative Assistant, Animal Wellness reports to and receives direct supervision from the Manager, Allied Health Services, Department of Well-Being, Six Nations of the…
Added 17 mins ago
MB
Cook
Mary Browns
Bedford, NS
- Up to $16.75 CAD / hour
- Part-time
The Cook/Prep, under the direction of the Restaurant Manager, will primarily be responsible for ensuring all preparation and cooking are performed according to Mary Brown’s Standards. They…
Added 17 mins ago
R
Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
The primary responsibility for the Manager Tax Operations is to planning, executing, and closing projects within defined scope, timeline, budget, and quality parameters for U.S. tax…
Added 17 mins ago
R
Senior Manager Operations, Tax Operations
RBC
Toronto, ON
- Full-time
…exceeds the established industry and company standards for service, innovation and professionalism. Incumbent will provide work direction to Managers and more experienced individual…
Added 17 mins ago
T
Associate Vice President, Product and Underwriting, Small Business Insurance
TD
Toronto, ON · Montreal, QC
- Full-time
Ensure timely, high-quality underwriting decisions and delivery against referral, renewal and service-level commitments.
Added 17 mins ago
T
Senior Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
…solutions with overall accountability for the technical design and delivery of the system. You'll be exposed to stretch assignments as you take on large-scale, complex and/or…
Added 17 mins ago
CG
Material Handler
Callaway Golf
CG - Office - Canada
- Full-time
Actively communicates with Canada DC Manager on any issues.
Added 31 mins ago
SM
RQ10989 – Business Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement - RQ10989
Added 31 mins ago
CL
General Manager - Secure Destruction Recycling Facility
Clean Lifecycle Network (CLN)
Canada
- Full-time
CLN is seeking an experienced General Manager to lead the day-to-day operation of a secure destruction and materials recovery facility in Ancaster (Hamilton), Ontario. This is a hands-on,…
Added 31 mins ago
NS
2627-202 - Administrative Assistant (OA11) - Pictou Campus
Nova Scotia Community College - NSCC
Stellarton, NS
- Full-time
Provide best-in-class front-line service delivery, including support for in-person, telephone, MS Teams and email inquiries.
Added 31 mins ago
IB
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
- Full-time
The Senior Manager, Admissions and Enrolment is a key leadership role within the Office of the Registrar, responsible for overseeing admissions, enrolment, and student records operations…
Added 31 mins ago
OH
Care Coordinator, Regular Full Time, Western Champlain, Renfrew
Ontario Health atHome
Renfrew, ON
- Full-time
Under the general direction of the Manager, Patient Services, the Care Coordinator is responsible for managing a caseload of diverse patients who are living and/or dealing with a variety of…
Added 31 mins ago
OH
Bilingual Care Coordinator, Regular Full-Time, Congregate Care Team East, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Under the general direction of the Manager, Patient Services, the Care Coordinator acts as a single point of contact to improve collaboration and communication in congregate settings,…
Added 31 mins ago
OH
Bilingual Care Coordinator, Temporary Full Time, Palliative, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Develops an individualized care and service plan reflective of the patient’s identified priorities and desired outcomes; identifies strategies and resources to be used in attaining clinical…
Added 31 mins ago
DC
Spécialiste technique, Gestion des projets
Defence Construction Canada
Ottawa, ON
- Full-time
We have an exciting opportunity in the National Service Region (NSR)!

Walter Surface Technologies

Superviseur, expérience client / Customer Experience Supervisor

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Posting language: English · French
Posted: Oct 7, 2026

Original job description

English section of this bilingual listing.

La version anglaise suivera / English version will follow)

Relève de : Gestionnaire, expérience client

For over 70 years, WALTER Surface Technologies has been a world leader in surface treatment technologies providing high performance abrasives, tools, power tools, chemical solutions, safety solutions, and welding process solutions specifically designed for the metalworking industry. Our core philosophy is focused on helping customers work better and achieving greatness with the best technology, the best products, the best performance, the best safety, and the best durability - all designed to increase their productivity and profitability.

Position Summary

The Customer Experience Supervisor leads the day-to-day activities of the Customer Experience team, ensuring timely, accurate, and professional support for Walter Surface Technologies customers and sales teams. This role is accountable for team performance, coaching, process discipline, and the resolution of complex customer issues. The Supervisor works closely with Sales, Supply Chain, Purchasing, Operations, Shipping, Pricing, and Finance to support order fulfillment, customer satisfaction, and continuous improvement.

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Read the full bilingual original

La version anglaise suivera / English version will follow)

Relève de : Gestionnaire, expérience client

Depuis plus de 70 ans, WALTER Surface Technologies est un chef de file mondial dans les technologies de traitement de surface. L’entreprise offre des abrasifs haute performance, des outils, des outils électriques, des solutions chimiques, des solutions de sécurité et des solutions pour les procédés de soudage, spécialement conçus pour l’industrie du travail des métaux. Notre philosophie fondamentale consiste à aider nos clients à travailler mieux et à atteindre l’excellence grâce aux meilleures technologies, aux meilleurs produits, à la meilleure performance, à la meilleure sécurité et à la meilleure durabilité, le tout conçu pour accroître leur productivité et leur rentabilité.

Sommaire du poste

Le superviseur ou la superviseure, expérience client, dirige les activités quotidiennes de l’équipe Expérience client afin d’assurer un soutien rapide, exact et professionnel aux clients de Walter Surface Technologies ainsi qu’aux équipes des ventes. Ce rôle est responsable de la performance de l’équipe, de l’accompagnement, du respect des processus et de la résolution des problèmes clients complexes. La personne collabore étroitement avec les ventes, la chaîne d’approvisionnement, les achats, les opérations, l’expédition, la tarification et les finances afin de soutenir l’exécution des commandes, la satisfaction des clients et l’amélioration continue.

Principales responsabilités

Superviser, accompagner et soutenir les représentants Expérience client afin d’offrir un service constant, réactif et professionnel par téléphone, courriel et canaux de gestion des cas.
Établir des attentes claires en matière de performance; surveiller les niveaux de service, la productivité, la qualité, la rétroaction des clients et le respect des processus établis; fournir de l’accompagnement et de la rétroaction en temps opportun.
Diriger l’intégration, la formation, la formation croisée et les plans de développement afin de renforcer la connaissance des produits, la maîtrise des systèmes et les compétences en service à la clientèle.
Gérer et résoudre les préoccupations clients escaladées, les problèmes de commandes et les défaillances de service avec jugement, diligence appropriée et conformément aux politiques de l’entreprise.
Maintenir une bonne connaissance des processus et systèmes de service à la clientèle, y compris les ERP, CRM, EDI, la tarification, la gestion des commandes, l’expédition, les retours et le traitement des écarts, afin d’assurer des transactions exactes et complètes.
Examiner les commandes clients et les transactions EDI afin d’en assurer l’exactitude, notamment la tarification, les modalités de transport, la sélection de l’entrepôt, les méthodes d’expédition, les instructions spéciales et les exigences propres aux clients.
Diriger et soutenir les promotions clients, les programmes nationaux, les initiatives de rabais au volume et les activités de soutien aux ventes; coordonner l’exécution, suivre les résultats et communiquer les conclusions à la direction.
Élaborer, documenter et améliorer continuellement les processus, les contrôles et les méthodes de travail standard de l’équipe afin de réduire les erreurs, d’améliorer les délais de réponse et de bonifier l’expérience client.
Collaborer avec les équipes interfonctionnelles afin de traiter les risques liés au service, les commandes en souffrance, les contraintes d’approvisionnement, les problèmes de livraison et les changements opérationnels ayant une incidence sur les clients.
Préparer et tenir à jour des rapports sur la performance du service, la qualité des commandes, les écarts, les retours, les enjeux clients et les autres indicateurs du service aux fins d’examen par la direction.
Soutenir les besoins en personnel par le recrutement, la planification des horaires, la gestion de la performance et le développement des employés, tout en favorisant un environnement d’équipe constructif, responsable et collaboratif.
Maintenir une présence régulière et fiable conformément aux politiques de l’entreprise et aux besoins opérationnels.

Qualifications et expérience

Diplôme d’études secondaires ou équivalent requis; une formation postsecondaire en administration, service à la clientèle ou dans une discipline connexe constitue un atout. Une expérience pertinente équivalente sera considérée.
Minimum de cinq ans d’expérience en service à la clientèle dans un environnement axé sur les produits, la distribution, l’industrie ou la fabrication.
Minimum de trois (3) ans d’expérience en supervision ou comme chef d’équipe dans une fonction de service à la clientèle ou de gestion des commandes.
Expérience requise avec des systèmes ERP et CRM; expérience avec Tecsys, Microsoft Dynamics 365 et Salesforce constitue un atout.
Bilinguisme français et anglais, à l’oral et à l’écrit, requis pour les rôles soutenant les clients canadiens et les partenaires internes dans les deux langues officielles.

Connaissances, compétences et aptitudes

Capacité démontrée à diriger, accompagner et développer une équipe en contact avec la clientèle.
Bon jugement, solides compétences en résolution de problèmes et approche pratique axée sur le client pour régler les enjeux.
Excellentes compétences en communication écrite et verbale, avec une approche calme, professionnelle et patiente dans les situations difficiles.
Grande attention aux détails, sens de l’organisation et sens de l’urgence dans un environnement à volume élevé.
Capacité à interpréter les données de performance, à cerner les tendances et à mettre en œuvre des améliorations pratiques.
Maîtrise des applications Microsoft 365, notamment Teams, Excel, Outlook et Word.

_____________________________________________________

Reports to: Manager, Customer experience

Position Summary

Key Responsibilities

Supervise, coach, and support Customer Experience Representatives to deliver consistent, responsive, and professional service across phone, email, and case-management channels.
Set clear performance expectations; monitor service levels, productivity, quality, customer feedback, and adherence to established processes; provide timely coaching and performance feedback.
Lead onboarding, training, cross-training, and development plans to strengthen product knowledge, systems capability, and customer-service skills.
Manage and resolve escalated customer concerns, order issues, and service failures with sound judgment, appropriate urgency, and adherence to company policies.
Maintain working knowledge of customer-service processes and systems, including ERP, CRM, EDI, pricing, order management, shipping, returns, and discrepancy handling, to ensure accurate and complete transactions.
Review customer orders and EDI transactions for accuracy, including pricing, freight terms, warehouse selection, shipping methods, special instructions, and customer-specific requirements.
Lead and support customer promotions, national programs, volume-discount initiatives, and sales-support activities; coordinate execution, track results, and communicate outcomes to leadership.
Develop, document, and continuously improve team processes, controls, and standard work to reduce errors, improve response times, and enhance the customer experience.
Partner with cross-functional teams to address service risks, backorders, supply constraints, delivery issues, and customer-impacting operational changes.
Prepare and maintain reports on service performance, order quality, discrepancies, returns, customer issues, and other departmental measures for leadership review.
Support staffing needs through recruitment, scheduling, performance management, and employee development while fostering a constructive, accountable, and collaborative team environment.
Maintain regular and dependable attendance in accordance with company policy and business requirements.

Qualifications and Experience

High school diploma or equivalent required; post-secondary education in business, customer service, or a related discipline is an asset. Equivalent relevant experience will be considered.
Minimum five years of customer service experience in a product-based, distribution, industrial, or manufacturing environment.
Minimum three (3) years of supervisory or team-lead experience in a customer service or order-management function.
Experience working with ERP and CRM systems required; experience with Tecsys, Microsoft Dynamics 365, and Salesforce is an asset.
Bilingual French and English, written and spoken, is required for roles supporting Canadian customers and internal partners in both official languages.

Knowledge Skills and Abilities

Demonstrated ability to lead, coach, and develop a customer-facing team.
Strong judgment, problem-solving ability, and a practical customer-focused approach to resolving issues.
Excellent written and verbal communication skills, with a calm, professional, and patient approach in challenging situations.
Strong attention to detail, organization, and sense of urgency in a high-volume environment.
Ability to interpret performance data, identify trends, and implement practical improvements.
Proficiency with Microsoft 365 applications, including Teams, Excel, Outlook, and Word.

Apply About employer

More about this job

Responsibilities

Lead and develop the Customer Experience team, oversee service quality and performance, and resolve escalated customer and order issues. Coordinate with internal departments to support order fulfillment, promotions, reporting, and continuous improvement of customer-service processes.

Requirements

Requires at least five years of customer-service experience in a product-based, distribution, industrial, or manufacturing environment, including at least three years in a supervisory or team-lead role. A high school diploma or equivalent and ERP/CRM experience are required; French-English bilingualism is required for roles supporting Canadian customers and internal partners.

Skills

Team Leadership
Coaching and Employee Development
Customer Service
Escalation Management
Problem-Solving
Order Management
ERP Systems
CRM Systems
EDI Transactions
Process Improvement
Performance Reporting
Cross-Functional Collaboration
Microsoft 365
Written and Verbal Communication
French-English Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Team Supervision
Coaching
Employee Development
ERP
CRM
EDI
Tecsys
Microsoft Dynamics 365
Salesforce
Microsoft 365
Microsoft Teams
Microsoft Excel
Microsoft Outlook
Microsoft Word
Order Management
Order Fulfillment
Pricing
Shipping
Returns
Customer Promotions
Volume Discounts
Performance Reporting
Process Improvement
Supply Chain
Industrial Manufacturing
Distribution
French-English Bilingualism

Report this job