Jobs in Canada

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Added 51 mins ago
LLM Engineer
ZS
Toronto, ON
Strong experience in LLM patterns like RAG, Vector DB, Hybrid Search, Agent development, Agentic workflows, prompt engineering, etc.
Added 1 hour ago
AH
Medical Radiation Technologist II
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
Added 1 hour ago
A
Senior Manager, AI Strategy & Business Development
Avanade
Toronto, ON
- Full-time
Added 2 hours ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 2 hours ago
CV
Agent, travel
CLUB VOYAGES INTER-MONDE
Rimouski, QC
- $20 to $22 CAD / hour
- Full-time
- On-site
Added 2 hours ago
MA
Purchasing agent
Musashi Auto Parts Canada Inc.
Arthur, ON
- From $36.41 CAD / hour
- Full-time
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Added 2 hours ago
A
Principal Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
Added 2 hours ago
Letter Carrier - Delivery Agent 1 1 1 1 1
Canada Post - Postes Canada
North Battleford, SK
Business Function: Delivery Agent or Letter Carrier
Added 2 hours ago
AT
Customer service agent
Ascendent Technology Group Inc.
Cranbrook, BC
- From $30 CAD / hour
- Full-time
- On-site
Added 3 hours ago
Guest Experience Agent
HR_RH
Whistler, BC
Added 3 hours ago
S
Asset Protection Partner
sephora.com
Halifax, NS
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 3 hours ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 3 hours ago
P
Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Added 3 hours ago
C
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Act as a change agent, continuously challenging the status quo and driving improvements
Added 3 hours ago
B
Full Stack Engineer (AI-Enabled)
BMO
Calgary, AB · GCS
- Full-time
Exposure to agentic AI, including agents capable of planning and tool use, multi-agent workflows, and human-in-the-loop approval patterns
Added 3 hours ago
B
Developer Lead (AI-Enabled Systems)
BMO
Toronto, ON · FCP
- Full-time
Exposure to agentic AI, including agents capable of planning and tool use, multi-agent workflows, and human-in-the-loop approval patterns
Added 3 hours ago
BW
Guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
- $15 to $19 CAD / hour
- Full-time
- On-site
Added 4 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
…delivery effort, bottlenecks and rework; prioritize high-value agent use cases; and clearly identify activities that should not be…
Added 4 hours ago
WI
Night Auditor
Wickaninnish Inn
Tofino, BC
- Full-time
Assist at the Reception desk in the capacity of a Guest Services Representative/Reservations Agent whenever necessary.
Added 4 hours ago
M
Software Engineer, Full Stack
MetAntz
Vancouver, BC
- Full-time
Own the full lifecycle. Discovery, build, eval, launch, and the unglamorous months afterward where an agent goes from good to genuinely reliable.
Added 4 hours ago
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Asset Protection Partner
sephora.com
Victoria, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 4 hours ago
ER
Customer service agent
Enterprise Rent A Car
Goffs, NS
- From $17 CAD / hour
- Part-time
- Temporary
- On-site
Added 4 hours ago
WW
Customer service agent
Wood Wyant
Dartmouth, NS
- $24.5 to $26 CAD / hour
- Full-time
- On-site
Added 4 hours ago
MP
Sales Property Consultant (Dubai Based)
McCone Properties
Winnipeg, MB
- Full-time
Our average agent earned US$112,000 last year, tax free - the US$2.9 million is our best, not our typical. Commission only means no salary, so bring around six months of savings to see you…

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

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More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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