Jobs in Canada

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Added 11 mins ago
CC
Part-Time General Laborer, Warehouse
Coca-Cola Canada Bottling Limited
Barrie, ON
- Part-time
Added 11 mins ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Winnipeg, MB
- Contract
Répondre à des demandes liées aux opérations bancaires quotidiennes, aux ouvertures de comptes, aux changements de mots de passe, aux demandes concernant les frais bancaires des cartes de…
Added 11 mins ago
WB
Activities Attendant
Whistler Blackcomb
Whistler, BC
- Temporary
Added 11 mins ago
AC
Représentant De Compte
Aston Carter
Longueuil, QC
- Full-time
Participer à lamélioration continue des processus de service à la clientèle, de logistique et de coordination des opérations de réparation.
Added 11 mins ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Répondre à des demandes liées aux opérations bancaires quotidiennes, aux ouvertures de comptes, aux changements de mots de passe, aux demandes concernant les frais bancaires des cartes de…
Added 11 mins ago
AC
Analyste Comptable
Aston Carter
Montreal, QC
- Contract
…rigoureux(se) et orienté(e) vers les détails, pour soutenir les opérations financières quotidiennes de lorganisation. La personne en poste prépare et analyse les rapports financiers,…
Added 11 mins ago
AC
Gestion Des Aménagement De Bureau
Aston Carter
Laval, QC
- Contract
Added 11 mins ago
FC
Technicien(ne)s En Implantation 7S
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Expérience en gestion dinventaire, contrôle des outils, suivi des actifs ou opérations dentrepôt.
Added 11 mins ago
FC
Infrastructure Specialist
Frontline Consulting Services (FCS) Inc
Montreal, QC
- Contract
Notre client est à la recherche d'un Analyste Infrastructure TI pour soutenir les opérations technologiques d'un site éloigné dans le nord du Canada. Cette personne agira comme ressource de…
Added 11 mins ago
FC
Représentant Du Service à La Clientèle
Frontline Consulting Services (FCS) Inc
Mississauga, ON
- Contract
Répondre à des demandes liées aux opérations bancaires quotidiennes, aux ouvertures de comptes, aux changements de mots de passe, aux demandes concernant les frais bancaires des cartes de…
Added 11 mins ago
FC
Mandarin/Cantonese/English Banking Advisor
Frontline Consulting Services (FCS) Inc
Mississauga, ON
- Full-time
…clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui…
Added 11 mins ago
FC
Mandarin/Cantonese/English Banking Advisor
Frontline Consulting Services (FCS) Inc
Vancouver, BC
- Full-time
…clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui…
Added 11 mins ago
A
Engineer III
AlumaSafway
Bolton, ON
- Full-time
English is essential for everyday operations.
Added 11 mins ago
AC
Spécialiste En Approvisionnement
Aston Carter
Quebec, QC
- Full-time
…des fournisseurs pour les biens et services nécessaires aux opérations et programmes de construction navale. En travaillant en étroite collaboration avec les parties prenantes internes, il…
Added 11 mins ago
FC
Recruiter
Frontline Consulting Services (FCS) Inc
Saskatoon, SK
- Contract
…thousands of employees across North America and international operations, this organization is known for investing in its people, fostering an inclusive culture, and helping communities…
Added 11 mins ago
FC
Seasonal Cargo Handler Non-Driver
FedEx Canada
Ottawa, ON
- Temporary
Opérations de FedEx Canada et réglementations douanières canadiennes - (Souhaité)
Added 12 mins ago
General Labour
ARGUS MACHINE CO LTD
Nisku, AB
Added 12 mins ago
CNC Operator/Machinist - Lathe
ARGUS MACHINE CO LTD
Nisku, AB
Recording production data, including time, quantities, and operations in system terminals
Added 12 mins ago
Quality Assurance Inspector
ARGUS MACHINE CO LTD
Edmonton, AB
Understand the sequence of operations for a production order.
Added 12 mins ago
FP
Store Manager
Four20 Premium Market Ltd
Calgary, AB
- Full-time
Added 12 mins ago
LH
EXECUTIVE HOUSEKEEPER
Lais Hotel Properties L
Caledon, ON
- $55,000 to $65,000 CAD / year
- Full-time
· A sound knowledge and understanding of all hotel and restaurant operations
Added 12 mins ago
CC
Regional Manager
Compass Communities
Duncan, BC · West Kelowna, BC
- $80,000 to $90,000 CAD / year
Reporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The…
Added 27 mins ago
A
Fairmont Gold Supervisor
AccorHotel
Richmond, BC
- Full-time
Added 27 mins ago
WT
Agent, Client Experience - REMOTE (Weekends - 40hr/week)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
Ready for a role that actually changes your trajectory? Our Client Operations team doesn’t just answer tickets; we solve complex financial puzzles and translate them into simple, human…
Added 41 mins ago
NF
Produce Department Manager - West Kelowna
Nature's Fare Markets
West Kelowna, BC
- Full-time

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

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More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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