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Added 29 mins ago
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Technology Strategy & Transformation, Manager
PwC
Calgary, AB
- Full-time
…with clients to identify opportunities for growth, optimise operations, and enhance overall business…
Added 29 mins ago
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Lead and support Financial Crime advisory engagements from planning through delivery, including managing scope, timelines, budgets, risks and deliverable quality
Added 1 hour ago
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Security Supervisor/Superviseur de la sécurité
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
As a Security Supervisor, you will act as a vital link between departmental leadership and frontline operations. You will be responsible for the direct supervision of Security Officers…
Added 1 hour ago
Software Development Manager, Rendering Foundations
Amazon
Vancouver, BC
…shopping experiences to every surface where customers meet an agent, and that lets those agents compose experiences on their…
Added 2 hours ago
R
Agent de méthodes – Procédés spéciaux | Génie de la fabrication / Methods Agent – Special Processes | Manufacturing Engineering
RTX
Longueuil, QC
- Full-time
Titre du poste: Agent de méthodes – Procédés spéciaux | Génie de la fabrication
Added 2 hours ago
R
Superviseur COOP-Hiver 2027 | Internship - COOP supervisor – Winter 2027
RTX
Longueuil, QC
- Full-time
…collaboration avec le superviseur (assurer la fluidité des opérations au quotidien, assigner les tâches, agir en tant que personne ressource pour le département, appliquer les règles de la…
Added 5 hours ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or…
Added 5 hours ago
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Principal Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
You will work on real-time, event-driven systems that process product usage, support billing workflows, and enable reliable customer experiences across Autodesk’s global portfolio. You will…
Added 6 hours ago
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Asset Protection Partner
sephora.com
Halifax, NS
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 6 hours ago
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Full Stack Developer
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Develop and maintain internal platforms, services, and RESTful APIs that support intelligence analysis, publication, and distribution.
Added 6 hours ago
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Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 7 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Vancouver, BC
- $96,557 to $128,743 CAD / year
- Full-time
…future. This role is accountable for the hands-on design, build, support, and operations of the Working Capital Solutions group. The primary focus will be developing the Web applications…
Added 7 hours ago
WI
Night Auditor
Wickaninnish Inn
Tofino, BC
- Full-time
Be responsible for all daily balancing, postings, and nightly controls pertaining to the operations of the departments at the Wickaninnish Inn.
Added 7 hours ago
S
Asset Protection Partner
sephora.com
Victoria, BC
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 8 hours ago
M
Cloud Solution Architect (CSA) - Cloud & AI Data
Microsoft
Ottawa, ON
- Full-time
…infrastructure technologies, information technology (IT) consulting/support, systems administration, data engineering, database administration, network operations, software…
Added 8 hours ago
O
AI Automation Engineer
Osmow's
Mississauga, ON
- Full-time
Osmow's is one of Canada's fastest-growing restaurant brands, with over 250 locations across Canada and the United States. We are building technology to support our continued growth.
Added 9 hours ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Develop and deliver training and mentoring programs for level 2 senior security analysts to support relevant skills acquisition and certification maintenance.
Added 9 hours ago
BC
Business Systems Analyst - Contact Center
BrainRidge Consulting
Toronto, ON
- Full-time
…technology behind them. You’ll work closely with contact center operations, stakeholders, architects, developers and delivery teams. You’ll turn complex requirements for routing, IVR, agent…
Added 9 hours ago
RB
Staff Data Scientist, AI Evaluations Platform
Royal Bank of Canada
Montreal, QC
- Full-time
…science function responsible for how RBC measures model and agent quality, safety, risk, and performance. You will design, build, and continuously improve evaluation datasets, sourcing…
Added 10 hours ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
We are seeking a highly analytical, hands on Senior Commercial Operations Analyst to join the GTM Operations team. This role will serve as a key execution and analytical partner within…
Added 10 hours ago
LM
Reservation Agent
Lahal Management LP
Richmond, BC
- $23.11 to $26.33 CAD / hour
- Part-time
The Reservation Agent plays a critical role in ensuring a seamless and positive booking experience for customers seeking travel accommodations. This position involves managing reservations…
Added 10 hours ago
FC
Data Systems Agent
FedEx Canada
Cambridge, ON
- Full-time
…recruitment and selection process. We will work with you to support your…
Added 10 hours ago
MC
Mechanical Commissioning Associate
Mission Critical Engineers | Mission Critical Forensics
Regina, SK
- Full-time
Support owner training, turnover documentation, and transition of systems to the facility operations team.
Added 10 hours ago
GW
Guest Experience Agent - Gibbons Whistler, BC
Gibbons Whistler
Whistler, BC
- $22 to $24 CAD / hour
- Full-time
Proficient in Microsoft Outlook and Excel to support daily operations efficiently.
Added 10 hours ago
WT
Agent, Client Experience - Toronto, ON - Hybrid (Fixed Term Contract)
Wealthsimple Technologies
Remote, Canada
- $25 to $26.5 CAD / hour
- Full-time
- Remote
The Voice of Wealthsimple: You aren’t just a support agent; you are an advocate for our clients’ financial freedom. You will break down complex investment, trading, and personal finance…

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

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More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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