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Added 1 day ago
Customer Service Representative Level 2
Transx Ltd
Rosser, MB
…Representative proactively contacts customers with service updates, recovery plans, and corrective actions taken to improve customer…
Added 1 day ago
O
AI Automation Engineer
Osmow's
Mississauga, ON
- Full-time
Work with Finance, Marketing, Operations, training teams and senior leadership to clarify requirements and identify practical improvements.
Added 1 day ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
Take technical ownership of the level 2 senior security analysts' team, ensuring advanced analysis and investigation of security incidents identified by level 1 security analysts or…
Added 1 day ago
SR
Senior Software Engineer
Strive Robotics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are looking for a senior software engineer to build the software platform through which AI agents understand, configure, execute, and improve physical workflows. You will work across…
Added 1 day ago
MC
Mechanical Commissioning Associate
Mission Critical Engineers | Mission Critical Forensics
Regina, SK
- Full-time
Reports to: Lead Data Centre Commissioning Agent
Added 1 day ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
Take technical ownership of the level 2 senior security analysts' team, ensuring advanced analysis and investigation of security incidents identified by level 1 security analysts or…
Added 1 day ago
P
Senior Software Engineer
Pebl
Remote, Canada
- $122,835 to $180,000 CAD / year
- Full-time
- Remote
…Alfie, our conversational AI assistant, and we’re looking for a Senior Full-Stack AI Engineer who wants to help define what AI-native software looks like, not follow a playbook that doesn’t…
Added 1 day ago
B
Director, Construction (Data Centers)
BGRE
AB · Calgary, AB
- Full-time
This role will provide senior owner-side construction leadership for the hyperscale data center campus in the Edmonton region, Alberta, including oversight, coordination and integration of…
Added 1 day ago
AI
Senior Site Reliability Engineer - AEM - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Own rollback: revert, republish and purge, rehearsed end to end with a measured recovery time and a named authority who can call it without convening a meeting.
Added 1 day ago
B
Director, Construction (Data Centers)
BGRE
AB · Edmonton, AB
- Full-time
This role will provide senior owner-side construction leadership for the hyperscale data center campus in the Edmonton region, Alberta, including oversight, coordination and integration of…
Added 1 day ago
BP
Director, Construction (Data Centers)
Brookfield Properties
AB · Calgary, AB
- Full-time
This role will provide senior owner-side construction leadership for the hyperscale data center campus in the Edmonton region, Alberta, including oversight, coordination and integration of…
Added 2 days ago
TT
Senior Informatica Cloud Developer – CDI & CAI – CONTRACT
Toronto Test Consultants
Canada
- Contract
Title: Senior Informatica Cloud Developer – CDI & CAI
Added 2 days ago
W
IT Support Specialist
WalterFedy
Calgary, AB
- Full-time
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Added 2 days ago
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Enterprise AI Solution Manager - Named Accounts
Gorgias
Toronto, ON
- Full-time
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the…
Added 2 days ago
IT Support Specialist
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Calgary, AB
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Added 3 days ago
Intermediate Site Reliability Engineer
ContactMonkey
Toronto, ON
You'll take ownership of defined projects and operational improvements, with senior engineers available for guidance and review. There's room to develop deeper expertise in reliability,…
Added 3 days ago
G
Enterprise AI Solution Manager (Named Accounts)
Gorgias
Remote, Canada
- $141,953 to $156,895 USD / year
- Full-time
- Remote
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Added 3 days ago
SH
Applied AI Software Engineer
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Markham, ON
- Full-time
…specification-driven workflows, autonomous iteration loops, repository-level agent instruction files, custom commands, skills and hooks, subagent orchestration, Model Context Protocol…
Added 3 days ago
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Principal Application DevOps Engineer, AI & Automation
Entrust
Canada
- Full-time
Serve as a senior technical leader and change agent without requiring formal people-management responsibility.
Added 3 days ago
ZC
Manager, Board Services & Corporate Governance
ZSA Canada
Toronto, ON
- Full-time
Canada Enterprise Emergency Funding Corporation (“CEEFC”), a CDEV group company, is a federal non-agent Crown corporation, which exists to deliver timely financing to eligible Canadian…
Added 4 days ago
SB
Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB · Manulife Place
- Full-time
We are seeking a Senior Hydraulics and Capacity Engineer to provide technical leadership and strategic oversight of operational capacity management for South Bow's crude oil pipeline…
Added 4 days ago
M
Senior Routing Engine Developer (CX Platform)
Miratech
Canada
- Full-time
We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will…
Added 4 days ago
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Indirect Tax – Recovery, Senior Manager (Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Halifax, NS
- Full-time
As an Indirect Tax Senior Manager – Recovery, you’ll work as part of a team of problem solvers, planning, leading and delivering indirect tax recovery engagements for a diverse client base.…
Added 4 days ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to provide hands-on technical leadership across CX and contact center solutions. You will shape scalable solutions using Java, Spring Boot,…
Added 4 days ago
SB
Senior Hydraulics and Capacity Engineer
South Bow
Calgary, AB
- Full-time
We are seeking a Senior Hydraulics and Capacity Engineer to provide technical leadership and strategic oversight of operational capacity management for South Bow's crude oil pipeline…

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

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More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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