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Added 3 mins ago
BT
long haul truck driver
Bufalus Transport LTD
Calgary, AB
- Full-time
Added 3 mins ago
T
On-Site Event Coordinator
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Contract
Food and beverage: Coordinate with catering to keep timing and service on point
Added 3 mins ago
EE
siding installer
Everflow Eaves & Exteriors Inc.
Regina, SK
- Full-time
Repair and service exterior prefabricated products
Added 3 mins ago
FD
Driver
FPS Distribution Ltd
Airdrie, AB
- Full-time
As Delivery Driver you will be responsible for ensuring timely delivery and collection of goods to predetermined branches on specific routes, reviewing orders prior to delivery, loading,…
Added 3 mins ago
AT
long haul truck driver
Ancor Transport Ltd
Surrey, BC
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 3 mins ago
RS
truck driver-supervisor
RIGHT SERVICE RIGHT CHOICE
Mississauga, ON
- Full-time
Added 3 mins ago
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Project Manager Disaster Restoration
Hays
Ottawa, ON · Greater Ottawa Metropolitan Area
- $70,000 to $80,000 CAD / year
- Full-time
Based on the road rather than behind a desk, you will play a key role in delivering high-quality service during some of the most challenging situations clients face.
Added 3 mins ago
Snow Removal Worker
Better Living and Community Services
Toronto, ON
Valid driver’s G Ontario license for a minimum of 5 years with a clean driver's abstract
Added 18 mins ago
WC
DZ Swing Driver
Waste Connections
Kingston, ON
- Full-time
Our priority is to make sure we hire safe drivers that care about the service provided to the community. As a driver with us the minimum responsibilities are:
Added 18 mins ago
WC
Licensed 310T Mechanic
Waste Connections
London, ON
- Full-time
Our priority is to make sure we hire apprentice heavy duty mechanics that care about the safety of our drivers and the service provided to the community. As a 310T mechanic with us, the…
Added 33 mins ago
MM
House Cleaner
Merry Maids of Pickering & Ajax
Oshawa, ON
- $18 to $22 USD / hour
- Full-time
Provide an exceptional service in customers’ homes performing different cleaning activities, e.g., cleaning, dusting, vacuuming, sanitizing, etc.
Added 48 mins ago
AT
Class 1 Driver - P&D
Armour Transportation Systems
Saint John, NB
- Full-time
We’re looking for a dependable and professional Class 1 Truck Driver for day shift regional pick-up and delivery operations. This role is perfect for drivers who thrive working…
Added 48 mins ago
TF
Roots & Wings 1008
The Family Centre of Northern Alberta
AB · Edmonton, AB
- Temporary
Reliable vehicle, available for regular use and a valid driver’s license
Added 48 mins ago
KG
COMMERCIAL DOOR TECHNICIAN - LETHBRIDGE, AB
Kruse Group Ltd.
Lethbridge, AB
- Full-time
…genuinely care about lifestyle, happiness and quality customer service. Those traits are 100% ingrained at the core of our company’s culture and it directly translates into our character.…
Added 48 mins ago
VH
Licensed Electrician - Residential / Light Commercial
Vancouver Handyman Services
Burnaby, BC
- $60 to $90 USD / hour
- Full-time
…established Home Improvement Company dedicated to excellent customer service and quality work. Our customers love us! We have over 50% repeat/referral customer base and our business is…
Added 48 mins ago
GO
Social Service Worker
Government of Yukon
Ross River, YT
- Full-time
The Social Service Worker in communities will provide social work services to individuals, families and communities across the life cycle. The position ensures service delivery is…
Added 1 hour ago
SS
K9 Dog Handler (Training Provided)
Securiguard Services Ltd.
Gibsons, BC
- Full-time
2+ years of security experience OR strong customer service background.
Added 2 hours ago
GE
Hotel 1st Cook Little Chief 1pm to 9:30 Pm
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…the safe operation, transportation, setup, food preparation, service, cleaning and shutdown of the Grey Eagle Resort & Casino food…
Added 2 hours ago
AG
Retail merchandiser
Aline Greeting Cards
Bonnyville, AB
- Full-time
Added 2 hours ago
Finance & Insurance Advisor - Subaru Coquitlam
The Jim Pattison Auto Group
Port Coquitlam, BC
Introducing customers to available protection products, including extended service contracts, vehicle protection products, and applicable insurance offerings
Added 2 hours ago
Financial Services - Business Office
The Jim Pattison Auto Group
Winnipeg, MB
This role requires successful candidates to submit a satisfactory Driver’s Abstract, Criminal Record, and Credit Check.
Added 2 hours ago
BA
Accounting Clerk
Barrie Area Native Advisory Circle
Barrie, ON
- Part-time
…regional social planning and development organization. The BANAC service region now covers Simcoe County, Muskoka, and York region. BANAC works in cooperation with Indigenous communities…
Added 2 hours ago
CR
Senior Emergency Management Coordinator
Canadian Red Cross
BC · British Columbia, Canada
- Full-time
Oversee the recruitment, onboarding, and local roster management of volunteers across service lines.
Added 2 hours ago
AU
Security Guard – Premium Mall
Allied Universal
Toronto, ON · Etobicoke, ON
- $20 CAD / hour
- Full-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 2 hours ago
SH
Crisis Clinician (N3) - Crisis Services - Relief Team
Shared Health-Soins Communs
Winnipeg, MB
- Internship
…collaboration and partnership across various health, social service and community sectors the program strives to promote mental health and well-being for all, to reduce inequities and the…

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

Apply About employer

More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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