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Added 11 mins ago
Permitting Analyst, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day…
Added 26 mins ago
NS
Locum Consultant in Emergency Medicine
NHS Scotland
Saskatoon, SK
- Contract
…building connected to the main hospital by a pneumatic pod…
Added 26 mins ago
GD
Software Test Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Support the CSCI integration and test environment, ensuring consistency with software test plan needs. Activities supported include: System Integration Laboratory (SIL) planning for…
Added 27 mins ago
TS
Marketing Specialist
The Sutherland Group of Companies
West Kelowna, BC
- $60,000 to $70,000 CAD / year
- Full-time
As the Marketing & Communications Specialist, you are responsible for executing and managing marketing and communications initiatives across The Sutherland Group and its partner companies.…
Added 27 mins ago
ZT
Talent Acquisition Specialist
Zaber Technologies
Vancouver, BC
- Full-time
Support hiring teams by facilitating hiring plan meetings, scheduling interviews via our applicant tracking system, and owning the offer process.
Added 41 mins ago
G
Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Baie-D'Urfé, QC
- Full-time
Added 41 mins ago
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Spécialiste des systèmes qualité – Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Baie-D'Urfé, QC
- Full-time
Added 55 mins ago
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Service Desk Specialist
Genpact
Toronto, ON
- Full-time
…responsible for partnering with HR stakeholders to optimize and support Workday Human Capital Management capabilities. This role focuses on understanding business needs, translating them…
Added 55 mins ago
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Lifecycle Optimization Manager
BGIS
Markham, ON
- Full-time
…emissions. The role evaluates each building as an integrated system and identifies targeted interventions that improve reliability, resilience, energy and water efficiency, emissions…
Added 55 mins ago
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Spécialiste des systèmes qualité - Contrôle des changements / Quality Assurance Specialist - Change Control
Galderma
Montreal, QC
- Full-time
We are looking for a Quality Systems - Change Control Specialist to coordinate and oversee the site Change Control process within TrackWise, ensuring changes are appropriately documented,…
Added 55 mins ago
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Accountant, AP Specialist
Canada's National Ballet School
Toronto, ON
- Full-time
…applications for the full-time, permanent position of Accountant, AP Specialist. This is an opportunity to contribute to the financial operations of a vibrant arts and education institution…
Added 55 mins ago
S
Data Solutions Specialist
SAXX
Vancouver, BC
- Full-time
SAXX Underwear Co. is looking for a Data Solutions Specialist to join the team based at our Vancouver office location. This is your opportunity to be part of a globally growing brand in a…
Added 56 mins ago
Procurement Administrator
Primary Engineering and Construction
Calgary, AB
We offer an extensive array of comprehensive engineering design and design/build services encompassing power system engineering, design-build services for utilities, joint use and…
Added 56 mins ago
Marketing Specialist
Science North
Sudbury, ON · Greater Sudbury, ON
Science North is looking for a positive, enthusiastic and creative Marketing Specialist to join our team. This role will support a wide variety of marketing initiatives across Science North…
Added 1 hour ago
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Website Data Entry Assistant
RS Breakers and Controls Inc.
Mississauga, ON · Mississuaga, ON
- $17.95 CAD / hour
- Full-time
Coordinate with the IT Specialist on updates and fixes
Added 1 hour ago
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Warehouse Systems & Process Improvement Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
We are looking for a hands-on Warehouse Systems & Process Improvement Specialist to improve warehouse operations, workflows and system effectiveness.
Added 1 hour ago
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Software Developer & IT Systems Specialist
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- $80,000 to $100,000 CAD / year
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Our client is seeking a highly adaptable, hands-on Software Developer & IT Systems Specialist to join our team in Milton. In this dynamic role, approximately 60% of your time will be…
Added 1 hour ago
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Talent & Culture Partner
Epic Group
Calgary, AB
- $70,000 to $80,000 CAD / year
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Collaborate closely with the HR Operations & Compliance Specialist to support employee and manager needs with clarity and consistency.
Added 1 hour ago
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Microsoft Application Specialist – Contract
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Position Overview: The Application Specialist will help bridge business operations and enterprise technology by supporting and helping lead innovation initiatives involving corporate…
Added 1 hour ago
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Spécialiste Assurance Qualité - Conformité des Projets / Quality Assurance Specialist - Project Compliance
Galderma
Montreal, QC
- Full-time
We are seeking a Quality Assurance Specialist, Project Compliance, to play a key role in providing independent quality and compliance oversight for strategic site and product projects…
Added 1 hour ago
ZT
Talent Acquisition Specialist
Zaber Technologies
Vancouver, BC · Greater Vancouver, BC
- $29 to $45 CAD / hour
- Full-time
Support hiring teams by facilitating hiring plan meetings, scheduling interviews via our applicant tracking system, and owning the offer process.
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 hour ago
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Advanced Applications Blow Molding Specialist
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Title: Advanced Applications Blow Molding Specialist
Added 1 hour ago
Senior Legal Counsel (Contract)
Trans Mountain
Calgary, AB
Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day…
Added 1 hour ago
Senior Purchasing Specialist, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain Corporation operates Canada’s only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day…

WalterFedy

IT Support Specialist

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Posting language: English
Posted: Oct 8, 2026

Original job description

Role At a Glance

WalterFedy is seeking an IT Support Specialist, based in Calgary, to support our Western Canada offices. You will provide structured, ITIL-aligned support across our end-user, network, server, data and security environments, working independently across sites while staying connected to a team based mainly in Ontario. The role offers the opportunity to take ownership of IT Support in the Western Region guided by our values of quality, client focus, teamwork, sustainability and community.

What You Will Do

Provide structured Tier 2 support following ITIL incident, problem, change and knowledge practices within defined service levels.
Perform root-cause analysis and post-incident reviews; structured escalation to vendors and senior staff.
Assist in maintaining audit-ready documentation: runbooks, standard operating procedures and configuration records.
Administer and troubleshoot multi-site networks, including LAN/WAN, wireless, VLANs, VPN and Sophos and Fortinet firewalls.
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Administer Active Directory, Group Policy, Entra ID with MFA, Microsoft 365 and Intune.
Support Windows Server, VMware and Veeam backup and disaster recovery, including regular restore testing.
Support data management, including SharePoint/OneDrive, permissions and external-sharing governance.
Follow IT governance, change control and approval processes, including risk assessment and rollback planning for changes.
On-site and remote support for Calgary, Edmonton and other western offices: network, hardware and connectivity.
Work independently with written updates; travel across the West as required, occasionally east for cross-training; join on-call.
Manage end-user system imaging and deployment, including Windows images, Intune/Autopilot provisioning, standard builds and refresh/reimaging, following change control, approved standard builds and ITIL-aligned request and configuration records.
Deliver end-user enablement when required: onboarding, training, knowledge articles and adoption support for Microsoft 365 tools, documented in the knowledge base.
Support and administer AI tools, including Microsoft Copilot and Claude AI models, covering data access controls (permissions and sensitivity/oversight aligned with existing SharePoint/OneDrive governance) and agent management (deployment, access, lifecycle and monitoring), within change control and governance.
Apply business acumen and an understanding of business workflows to assess impact and determine support priorities.

What You Bring To The Table

Diploma or degree in IT (or equivalent) and 2-4 years of IT support experience, including Tier 2.
Strong networking skills (TCP/IP, DNS, DHCP, VLANs, routing, VPN) and hands-on firewall experience.
Solid understanding of security practices, including MFA, EDR, patching and incident response.
Experience with Active Directory, Group Policy, Entra ID, Intune, and data management in SharePoint/OneDrive.
Experience with end-user system imaging and deployment (Intune/Autopilot, SCCM/MDT or similar) and device performance optimization; end-user training and enablement skills are an asset.
Experience with Windows Server, VMware virtualization, and Veeam backup and recovery.
Valid driver's licence, willingness to travel in Western Canada, comfortable working independently across sites.
Strong troubleshooting skills and excellent written communication
ITIL Foundation familiarity and experience working in an ITSM system.
Experience and knowledge of Copilot and Claude AI models, data access, and agent management.
Business acumen and the ability to understand business workflows to prioritize work by business impact.
Assets: PowerShell, and certifications such as CompTIA Network+/Security+, Cisco, Sophos or Fortinet.

Life at WalterFedy

As a national, innovative, multi-discipline design and construction collective, our ambition goes beyond great design - we are here to enhance the world around us. We need a team of agile, ambitious, and big-picture thinkers who share our drive to harness our collective talents to do something bigger.

Our team is made up of the industry's best. We share a common commitment to questioning the ordinary, infusing everything we do with creativity, and challenging our industry to redefine what’s possible.

How To Apply

Please apply with your resume and use the link at the top of this page. You will be redirected to our internal application platform.  

WalterFedy strives to create a culture of inclusivity and diversity. We strongly encourage applications from all qualified individuals, including those from groups traditionally underrepresented in the workforce. We are committed to equal opportunity hiring practice and will not discriminate on the basis of race, religion, colour, creed, national origin, citizenship, status, age, sex, gender identity/expression, marital or domestic partnership status, or disability.  

Should you require an accommodation to participate in the application process, please contact hr@walterfedy.com or call 519-576-2150.  

Thank you for your interest in WalterFedy!  

Please note that we utilize AI-powered tools to enhance our recruitment process. These tools assist us in managing applications efficiently and ensuring a fair evaluation of all candidates. Rest assured, every application is reviewed by our recruitment team, and AI is used to support, not replace, our human decision-making.

Apply About employer

More about this job

Responsibilities

Provide ITIL-aligned Tier 2 support and administer end-user, network, server, data, and security environments across Western Canada offices. Manage system deployment, backups and recovery, governance documentation, user enablement, and approved AI tools, while prioritizing work by business impact.

Requirements

Requires a diploma or degree in IT or equivalent and 2–4 years of IT support experience, including Tier 2, with hands-on networking, firewall, security, Microsoft identity and device management, virtualization, and backup experience. Candidates should be comfortable working independently across sites, traveling in Western Canada, communicating in writing, and applying ITIL and business-impact prioritization; a valid driver's licence is required.

Skills

Tier 2 IT Support
ITIL
Network Administration
Firewall Administration
Cybersecurity
Active Directory
Entra ID
Microsoft Intune
Microsoft 365
Windows Server
VMware
Veeam Backup and Recovery
System Imaging and Deployment
SharePoint and OneDrive Governance
Troubleshooting
Written Communication

Visa sponsorship

Not detected in the job text

Keywords

ITIL
ITSM
Tier 2 Support
Incident Management
Problem Management
Change Management
Knowledge Management
Root-Cause Analysis
TCP/IP
DNS
DHCP
LAN/WAN
VLAN
VPN
Sophos
Fortinet
MFA
EDR
Patch Management
Active Directory
Group Policy
Entra ID
Microsoft 365
Intune
Autopilot
Windows Server
VMware
Veeam
SharePoint
OneDrive

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