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Added 8 mins ago
CO
Director, Health, Safety, & Organizational Resilience
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- Full-time
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Warby Parker

Store Leader - West 4th Ave

Vancouver, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Warby Parker is on the lookout for a motivated Store Leader to play an integral part in laying the foundation for our growing Retail business. (At other brands, you might see similar roles called Store Manager.) All aspects of our stores' success rests on the shoulders of our seasoned Store Leaders-Warby Parker Retail wouldn't be what it is today without them! In this position, you'll build and lead a team of service-minded Managers, Opticians, and Advisors in executing processes and creating amazing customer experiences. Exercising your business savvy, you'll steer your team toward hitting their personal performance goals and meeting our company's financial targets. Along the way, you'll have opportunities to share knowledge and collaborate with your peers through our annual Store Leader Summit. Previous retail management experience, paired with strong leadership skills, will set you up for success in this role. Sound like the job for you? Keep reading!

What you'll do:

Represent and communicate Warby Parker's values and philosophy to customers and team members

Execute and improve all operational activities to meet your store's financial targets and customer experience goals

Consistently follow company-wide processes to maintain brand consistency

Manage daily scheduling and payroll for the entire store team

Coordinate store events with our Marketing team

Implement existing procedures (and create new ones!) to protect the company's inventory and assets

Follow and enforce protocols to ensure risk management and safety

Build and foster an engaged, effective team through recruitment and on-boarding, as well as ongoing training and development

Lead biannual performance and development reviews for each store team member

Live and breathe Warby Parker's core values in your quest to exemplify what great service looks like

Create an inclusive workplace culture by treating all teammates and customers with respect

Attend company leadership trainings, including our annual Store Leader Summit

Who you are:

Backed by 3+ years in a management role at a complex customer-focused, operationally excellent retailer (plus, you're an established top-performer)

Able to build, coach, and retain a high-performing team that meets sales, operational, and financial performance goals

A clear, honest, and empathetic communicator who's able to make tough decisions

An organized, entrepreneurial go-getter-you're unafraid of taking calculated risks to deliver results

An upbeat collaborator with strong interpersonal skills

A resourceful problem-solver and out-of-the-box thinker when faced with challenges

Curious and willing to question how things are done and how they could be done better

Able to inspire your team by promoting our vision and purpose in a compelling way

Highly interested in business, technology, and fashion

Ready to bring fun into your workplace but willing to put in long hours when required

Passionate about providing nothing-but-wonderful service

Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave¹
Paid Holidays¹
Vacation days per year¹
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave²
And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

¹ WA only: Full-Time employees’ paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). ² WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Apply About employer

More about this job

Responsibilities

The Store Leader is responsible for managing daily store operations, including scheduling, payroll, and inventory, while driving financial performance and customer experience goals. They will also lead, coach, and develop a team of managers, opticians, and advisors to ensure brand consistency and an inclusive workplace culture.

Requirements

Candidates must have 3+ years of management experience in a complex, customer-focused retail environment with a proven track record of performance. Strong leadership, communication, and organizational skills are required to effectively manage teams and meet operational targets.

Skills

Retail management
Team leadership
Customer experience
Operational excellence
Financial target management
Staff recruitment
Staff training
Performance management
Inventory management
Risk management
Scheduling
Payroll management
Communication
Problem-solving
Entrepreneurial mindset
Coaching

Benefits

Health insurance
Vision insurance
Dental insurance
Life insurance
AD&D insurance
Paid sick leave
Paid holidays
Vacation days
Parental leave
Short-term disability
Employee stock purchase plan
Employee assistance program
Bereavement support
Optical education reimbursement
Free eyewear

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store management
Leadership
Operations
Customer service
Financial targets
Team development
Inventory control
Risk management
Payroll
Scheduling
Performance reviews
Recruitment
Onboarding
Brand consistency
Marketing coordination
Fashion
Business savvy
Entrepreneurial
Communication
Problem-solving
Coaching
Retail management
Store operations
Team building

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