Dispatcher
- Rocky View No 44, AB, Canada
- Rocky View County, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Education
- High school diploma
- Posting language
- English
- Posted
Original job description
Why Choose Us
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and Side Load Trucks). Coordinates drivers according to customer requests in compliance with DOT regulations and company rules, communicates with customers to determine driver needs, schedules and notifies drivers of assignments, performs a variety of other tasks. Works under general supervision; a certain degree of creativity and latitude is required. Some overtime, working weekends and stat holidays as required.
Rate: $25.00/hour
Shift: Monday to Friday - Day shift 8am to 5pm
Duties
Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and Side Load Trucks). Coordinates drivers according to customer requests in compliance with DOT regulations and company rules, communicates with customers to determine driver needs, schedules and notifies drivers of assignments, performs a variety of other tasks. Works under general supervision; a certain degree of creativity and latitude is required. Some overtime, working weekends and stat holidays as required.
Rate: $25.00/hour
Shift: Monday to Friday - Day shift 8am to 5pm
Duties
- Assigns residential and commercial pickups to appropriate waste collection routes.
- Updates and maintains all assigned line of business routes in TRUX system.
- Assist Division Manager, Operations Manager, Route Supervisors and drivers with day-to-day tasks as necessary.
- Acts as liaison between Customer Service and Operations.
- Assists Maintenance department with all road calls.
- Communication with customers to resolve service-related issues.
- Coordinates with Customer Service to assure missed pickups, “extra pick-ups” and “relocates” are routed to appropriate routes.
- Prints and disperses “next day route sheets”.
- Actively participates in the Company safety program, including incident and hazardous situation reporting.
- High school diploma or GED required. Experience in dispatch, preferably within the solid waste industry, an asset.
- Extensive knowledge of local geographic area.
- Strong verbal and written communication skills.
- Excellent organizational and time management skills and the ability to multi-task in a fast-paced work environment.
- Proficient with Microsoft Office, internet applications and TRUX management system experience a definite asset.
- A criminal record check will be required.
- A team environment that embraces a "work hard, play harder" culture.
- A compensation package that is competitive.
- Well-maintained equipment and facilities.
- Opportunities for learning, advancement, personal growth, and challenge.
Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.
More about this job
Responsibilities
Schedules and coordinates residential and commercial waste and recycling pickups, assigns drivers to routes, and maintains route information in the TRUX system. Coordinates with customers, Customer Service, Operations, drivers, and Maintenance to resolve service issues, handle road calls, and support safe daily operations.
Requirements
A high school diploma or GED is required; dispatch experience, preferably in the solid waste industry, is an asset. Candidates should know the local area, communicate effectively, stay organized, manage time and multiple tasks, and be proficient with Microsoft Office and internet applications; TRUX experience is an asset, and a criminal record check is required.
Skills
- Dispatching
- Route Scheduling
- Route Coordination
- Local Geographic Knowledge
- Customer Communication
- Written Communication
- Organization
- Time Management
- Multitasking
- Microsoft Office
- Internet Applications
- TRUX Management System
- DOT Regulations
- Safety Reporting
- Problem Resolution
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Environmental & Sustainability
- Customer Service & Support
- Administrative
Keywords
- Waste Collection
- Recycling
- Residential Routes
- Commercial Routes
- Front End Trucks
- Side Load Trucks
- Dispatch
- Route Scheduling
- TRUX
- Microsoft Office
- Internet Applications
- DOT Regulations
- Customer Service
- Operations
- Maintenance
- Road Calls
- Missed Pickups
- Extra Pickups
- Route Sheets
- Safety Program
- Incident Reporting
- Hazardous Situation Reporting
- Local Geography
- Driver Coordination
- Service Issue Resolution