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Waste Connections

Dispatcher

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

Why Choose Us:

We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.

Reporting to the Operations Manager, our dispatchers schedule and coordinate multiple residential and commercial waste and recycle collection, involving 2 lines of business (Front End and Side Load Trucks). Coordinates drivers according to customer requests in compliance with DOT regulations and company rules, communicates with customers to determine driver needs, schedules and notifies drivers of assignments, performs a variety of other tasks. Works under general supervision; a certain degree of creativity and latitude is required. Some overtime, working weekends and stat holidays as required.

Rate: $25.00/hour

Shift: Monday to Friday - Day shift 8am to 5pm

Duties:

Assigns residential and commercial pickups to appropriate waste collection routes.
Updates and maintains all assigned line of business routes in TRUX system.
Assist Division Manager, Operations Manager, Route Supervisors and drivers with day-to-day tasks as necessary.
Acts as liaison between Customer Service and Operations.
Assists Maintenance department with all road calls.
Communication with customers to resolve service-related issues.
Coordinates with Customer Service to assure missed pickups, “extra pick-ups” and “relocates” are routed to appropriate routes.
Prints and disperses “next day route sheets”.
Actively participates in the Company safety program, including incident and hazardous situation reporting.

What We Need From You::

High school diploma or GED required. Experience in dispatch, preferably within the solid waste industry, an asset.
Extensive knowledge of local geographic area.
Strong verbal and written communication skills.
Excellent organizational and time management skills and the ability to multi-task in a fast-paced work environment.
Proficient with Microsoft Office, internet applications and TRUX management system experience a definite asset.
A criminal record check will be required.

What You’ll Get From Us?

A team environment that embraces a "work hard, play harder" culture.
A compensation package that is competitive.
Well-maintained equipment and facilities.
Opportunities for learning, advancement, personal growth, and challenge.

We thank all applicants for their interest but advise only those selected for an interview will be contacted. Waste Connections of Canada may use artificial intelligence to screen, assess or select applicants for its positions but final hiring decisions are made with human oversight.

Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance.

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More about this job

Responsibilities

The dispatcher coordinates residential and commercial waste collection routes while ensuring compliance with DOT regulations and company policies. They act as a liaison between customer service and operations to resolve service issues and maintain route accuracy in the TRUX system.

Requirements

Candidates must possess a high school diploma or GED and have strong organizational and communication skills. Experience in dispatching, particularly within the solid waste industry, is considered an asset.

Skills

Dispatching
Route scheduling
Customer service
Communication
Organizational skills
Time management
Multi-tasking
Microsoft Office
TRUX system
DOT regulations
Incident reporting
Safety program participation

Benefits

Team environment
Opportunities for learning
Advancement opportunities
Personal growth

Visa sponsorship

Not detected in the job text

Keywords

Dispatcher
Waste collection
Logistics
Route management
TRUX
DOT regulations
Customer service
Operations
Safety program
Microsoft Office
Scheduling
Solid waste industry
Route sheets
Incident reporting
Time management
Multi-tasking

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