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Added 9 mins ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
The Inside Sales Representative (ISR) works closely with the Wholesaler to generate sales and develop new business along with servicing and managing existing clients about Dynamic products.…
Added 23 mins ago
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- Part-time
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Added 2 hours ago
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- Full-time
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Montreal, QC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
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Vancouver, BC
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Chief Investment Strategist (RBC PH&N IC)
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Added 6 hours ago
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CIBC
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Business Development Representative
Wealthsimple Technologies
Remote, Canada
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Procurement Specialist
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Added 8 hours ago
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Added 8 hours ago
C
Financial Service Representative II
CIBC
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…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 8 hours ago
C
Financial Services Representative II
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Waste Control Services Inc.

Customer Service Representative

Coquitlam, BC, V3K 5Y6, Canada

$52,000 per year (Starting). · Full-time

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Job details

Pay: $52,000 per year (Starting).
Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

Original job description

Waste Control Services (WCS) is an essential partner in providing our customers with sustainable solutions in working towards reducing their landfill contributions while disposing of their waste. We want to build partnerships with commercial businesses, multi-family residential properties, hospitality establishments, and other organizations that align with our values and desire to make a difference within their communities. We are committed to helping businesses and households make waste recovery second nature, and our goal is to transition communities from being environmentally aware to sustainability leaders. We pride ourselves on providing first-class service and competitive service packages. We are a leader of innovation in our industry and assist to problem solve for our customers in every category of waste and recovery services.

Who we are looking for:

With an attention to detail and the ability to multi-task, the Customer Service Representative operates in a fast-paced, customer satisfaction position within our sales department. With empathy, curiosity, and superior communication skills, the CSR is responsible for first-touch customer service and co-ordination with our sales and operations departments, helping existing and new customers alike. If you enjoy operating under deadlines and working in a challenging customer centric environment, this is the role for you.

Responsibilities:

Answer incoming customer calls quickly and efficiently.
Respond to questions and concerns about service via phone, email, fax.
Consult with customers and evaluate needs to determine best options.
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
Keep records of customer interactions.
Go the ‘extra mile’ to engage customers.
Escalate issues as required to the appropriate manager.
Provide additional service options where appropriate.
Assist with inputting and processing contracts and service change forms as needed.
Qualifying customer needs and identifying the appropriate service required for our inbound sales leads, then forwarding to the appropriate sales area.
Other duties as assigned.

To be Successful:

Exceptional written and verbal communication skills.
Ability to multi-task, prioritize and manage time effectively.
Strong attention to detail and excellent organizational skills, while being adaptable to changing priorities.
Customer oriented and ability to adapt/respond to different types of personalities.
Demonstrate empathy, sincerity and integrity when interacting with customers.
Display a positive, ‘can do’ attitude towards your work.
Self-motivated, goal oriented while having the ability to work independently and in a team environment with the desire to go above and beyond to contribute to the Team’s successes.

What we offer:

Great Company culture, employee of the month/year, monthly events, etc.
This is a permanent, full-time, on-site position that works Monday through Friday from 8AM to 4:30PM.
$52,000 per year (Starting).
Benefits: Comprehensive dental, vision, and extended health care, life and disability insurance, profit-sharing opportunities, tuition reimbursement.
On-site parking.
Company events.
DPSP/GRRSP.
Work in a dynamic, collaborative, progressive and high-performing team.

Join Our Team!

Waste Control Services has proudly served as an employer of choice for 35 years. If you are passionate about making a difference in the waste management industry and working alongside positive, dedicated individuals, we invite you to apply today!

While we appreciate all applicants, only those under further consideration will be contacted.

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More about this job

Responsibilities

The Customer Service Representative is responsible for managing incoming customer inquiries, resolving complaints, and coordinating service needs between customers and the sales and operations departments. They also handle administrative tasks such as processing contracts and qualifying inbound sales leads.

Requirements

Candidates must possess exceptional communication skills, the ability to multi-task effectively, and a strong attention to detail. A customer-oriented mindset with the ability to remain adaptable and empathetic in a fast-paced environment is required.

Skills

Customer service
Communication
Multi-tasking
Problem solving
Time management
Attention to detail
Organizational skills
Conflict resolution
Data entry
Relationship building
Adaptability
Empathy

Benefits

Dental care
Vision care
Extended health care
Life insurance
Disability insurance
Profit-sharing
Tuition reimbursement
On-site parking
Company events

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Waste Management
Sustainability
Sales Support
Inbound Sales
Contract Processing
Data Entry
Conflict Resolution
Relationship Management
Operations Coordination
Customer Satisfaction
Communication Skills
Time Management
Multi-tasking
Problem Solving
Professionalism
Teamwork
Service Recovery

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